Electronic Information System for Civil Registration and Administrative Services

1
Electronic Information System for Civil
Registration and Administrative Services
EuropeaneGovernmentConference 20037-8 July,
Como, Italy
Toma BussarovDepartment of Civil Registration
and Administrative Services, Bulgaria
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Introduction

• The Information System for Civil Registration and
  Administrative Services (CRAS) is a centralized
  store for personal data of all Bulgarian citizens
• Citizen identification is done using Personal IDs
  (similar to SSN)
• Stored data include names, addresses, marital
  status, parentage, relatives, etc.

3
CRAS - A Backward Glance

• 1978 Foundation
• 1994 Regional storages unified in one
• Implemented on IBM mainframe
• Access to data
• WAN connections and terminal programs with
  limited functionality
• Expensive and unreliable
• Accompanied by number of difficulties
• 2000 CRAS Internet infrastructure set-up

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The CRAS Reengineering Project

• The new CRAS system started April 2001
• Provides eServices
• Web access to stored personal data
• Web access to Election Rolls
• Built on modern technologies PKI, SSL
  encryption, digital certificates, Internet
  enabled, reliable high-performance development
  tools and platforms, etc.

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Web access to stored personal data e-Service

• Extended and enriched functionality
• Contributes to borderless government
• Government employees at any level could access
  stored data
• In a fast, reliable and cost effective way
• Using only browser and smart card
• With no paper work
• Retrieve generalized and statistical data

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Web access to stored personal data e-Service
(cont.)

• Lowered Total Cost of Ownership (TCO)
• More than 70 Local Authorities have access,
  serving about 5.2 million people
• Government administrations are automatically
  notified for citizens personal data changes

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Web access toElection Rolls eService

• Started for elections in October 2001
• No other similar services
• All Bulgarian citizens could check quickly their
  data in the election rolls and to find their
  exact voting place via Internet
• 24x7 availability

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Future plans

• The CRAS system is going to establish as a
  central personal data repository
• Play central role in new eGov project by
  providing data using XML schemas
• Some Local Authorities started projects targeting
  one-stop shopping using integration with CRAS
  eServices
• Provide new widely accessible eServices

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Conclusion

• The CRAS department was distinguished as leading
  in the field of eServices in Bulgaria
• The eServices provided by CRAS promote borderless
  government and Central-Local government
  cooperation in a new way
• Local authorities using CRAS services serve more
  than 65 of Bulgarian population

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QA

• Toma Bussarov
• tbussarov_at_grao.government.bg
• http//grao.government.bg/en/