Pyramid model of service provision

1
Pyramid model of service provision
HIGH
A working definition based on the level of
interaction between the service user and service
provider
Information, advice and support Level 3
Level 3 providing support of regaining and
retaining confidence, skills and independence by
trained experienced practitioner. Supporting
practical skills and emotional aspects. Level 2
specific information tailored to individual need.
To offer impartial advise based on fact. Level 1
to inform, generic, limited interaction
Information and advice Level 2
Interaction with service user
Level of staffing, training, resources,
information, accessibility, engagement with eye
unit.
Information Level 1
LOW