Lessons Learned from a 100-Year Flood Event: University of Wisconsin-Madison July 27, 2006 - PowerPoint PPT Presentation

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Lessons Learned from a 100-Year Flood Event: University of Wisconsin-Madison July 27, 2006

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Title: Lessons Learned from a 100-Year Flood Event: University of Wisconsin-Madison July 27, 2006


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Lessons Learned from a100-Year Flood Event
University of Wisconsin-MadisonJuly 27, 2006
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Panel Members
  • Building Facility Manager Jim Shurts
  • Restoration Professional Tom Andrews
  • Property Insurance Adjuster Larry Mours
  • Campus Facilities Manager Cindy Statz
  • Moderator John Vick

3
National Weather Service Overviewof Flood
EventJuly 27, 2006
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Storm Description
  • NOAAs National Weather Service Weather Forecast
    Office reported torrential rains and flash
    flooding
  • Rainfall rates of 1-3 inches per hour persisted
    over a few locations for a prolonged period of
    time
  • National Weather Service Doppler Radar estimated
    3-5 inches of rain in campus area

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Emergency Response Participants
  • Campus building occupants
  • Physical Plant custodians, maintenance mechanics,
    tradespersons, staff
  • UW-Madison Risk Management
  • Bureau of State Risk Management
  • GAB Robins
  • ServPro BMS Cat

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Over 100 Buildings Damaged(highlighted in red)
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What worked well?
  • Initial Mitigation
  • Rapid response of facilities workers for cleanup
    and service repairs
  • Rapid engagement of restoration professionals
  • Immediate efforts of building occupants

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Building Manager Perspective
  • Biochemistry Addition Building
  • NMR Facility
  • Loading dock area flooded
  • Water entered through supply air intake louvers
    for emergency generator
  • Supply air intake ductwork collapsed

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What worked well?
  • Communication
  • Over 800 service calls received that day
  • Backup phone service provided support
  • Broadcast emails sent to all Building Facility
    Managers
  • Emergency response initiated from multiple
    sources

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What worked well?
  • Cleanup and Restoration Professionals
  • Ability to quickly provide additional staff
  • Ready access to large restoration equipment
  • Infrared imaging equipment
  • Moisture meters
  • Disinfectants and antimicrobial applications

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Restoration Professional Perspective
  • Overview of cleanup and restoration
  • Staffing and equipment - flexibility
  • Assessment tools
  • Remediation tools
  • Case studies Wendt Library others

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Insurance Adjuster Perspective
  • Overview of adjuster responsibilities
  • Role in this insurance claim
  • Funding issues when replacement costs are
    affected by conditions unrelated to the claim
    (e.g., worn carpet)

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What worked well?
  • Building site visits
  • Twelve multi-resource teams conducted follow-up
    site visits of all damaged buildings
  • Proactive vs. reactive response
  • Additional repairs identified and initiated
  • IAQ/mold concerns were minimized

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What could have been better?
  • Isolated Incidents
  • Occupant denied access for cleanup efforts
  • Occupant stated cleanup was complete but moisture
    issues remained
  • Moisture in wood sub floors went undetected

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Lessons Learned
  • Structured communication is key
  • Teamwork approach leads to trust
  • Proactive approach minimizes IAQ/mold concerns
    real perceived
  • Structured assessment of damage leads to occupant
    confidence

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Campus Facilities Perspective
  • Support health safety of students, faculty,
    staff, and visitors on campus
  • Address service disruptions
  • Assess cause of service failure
  • Implement corrective action

43
Changes Made - Exterior
  • Building drainage improvements flashing, intake
    air louvers, and storm drains
  • City storm sewer improvements
  • Flood door installations where other options are
    not feasible
  • Future designs should work to reduce storm water
    runoff

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Changes Made - Interior
  • Programmatic relocations change the usage of a
    space
  • Carpet tile vs. broadloom installations ability
    to remove and dry tiles
  • Moisture resistant sub floor materials

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