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Effective Management: Getting the Best from Your Team

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Title: Effective Management: Getting the Best from Your Team


1
Effective Management Getting the Best from Your
Team
Pete Isensee Principal Program Manager Xbox
Platform Team
2
About Me
3
Development Failures
  • Of 500 real world development efforts
  • 15 cancelled or aborted
  • Of those that lasted 25 work-years
  • 25 failed to complete
  • For the overwhelming majority, there was not a
    single technological issue to explain the
    failure.
  • DeMarco and Lister, Peopleware

4
Key Takeaway
  • Effective managers solve sociological problems

5
Pop Quiz
  • Who has a sociology degree?
  • Who took management classes in school?
  • Who has a manager mentor?
  • Who has read any books on management?
  • Who has been to a manager training class?

6
Recipe for Success
  • Hire the best
  • Motivate and inspire
  • Turn them loose
  • Give feedback
  • Manage underperformers

7
Hiring
  • Use your network
  • Need smart productive
  • Examine portfolios
  • Involve the team
  • Compare notes
  • Make a decision

8
Key Takeaway
  • Effective hiring managers never settle for good
    enough

9
Recipe for Success
  • Hire the best
  • Motivate and inspire
  • Turn them loose
  • Give feedback
  • Manage underperformers

10
Trust Cycle
11
Motivational Tactics
  • Be real
  • Think long term
  • Celebrate progress
  • Try something new
  • Foster lesprit de corps
  • Maximize the workspace
  • The trivial and the silly are neither

12
Team Chemistry
  • Build a cult of quality
  • Cultivate a sense of eliteness
  • Encourage diversity
  • Foster employee connections
  • Give strategic, not tactical, advice

13
Key Takeaway
  • Effective managers build trust through
    relationships

14
Recipe for Success
  • Hire the best
  • Motivate and inspire
  • Turn them loose
  • Give feedback
  • Manage underperformers

15
6Ps Setting Course
  • Premise
  • Purpose
  • Principles
  • Priorities
  • Plan
  • People

16
6Ps Example
  • Premise The game engine keeps crashing
  • Purpose Improve the quality of the engine
  • Principles Invest for the future, minimize
    content changes, evaluate multiple options
  • Priorities Quality, efficiency, readability,
  • Plan Investigate middleware, hire consultant,
  • People

17
Cut Loose
  • Trust the team
  • Foster work/life balance
  • Dont waste the teams time
  • Build consensus

18
Manage Change
  • Improvements involve change
  • Fundamental response to change emotional
  • Celebrate the status quo first

19
Key Takeaway
  • Effective managers point the team in the right
    direction and get out of their way

20
Recipe for Success
  • Hire the best
  • Motivate and inspire
  • Turn them loose
  • Give feedback
  • Manage underperformers

21
Im Listening
  • Give feedback
  • Shortly before or after behavior
  • Start with what you like
  • Talk about ways to improve
  • Receive feedback
  • Ask for feedback
  • Listen
  • Two valid responses Thanks and Go on

22
Key Takeaways
  • Effective managers give feedback early often
  • Effective managers accept feedback graciously

23
Recipe for Success
  • Hire the best
  • Motivate and inspire
  • Turn them loose
  • Give feedback
  • Manage underperformers

24
Failure is Not an Option
  • Match skillset to the work
  • Dont delay
  • Pave the way
  • Coordinate with mgmt, HR, legal
  • Your team will thank you

25
Key Takeaways
  • Effective managers match skillsets to work
  • Effective managers know when to fire people

26
General People Mgmt Tactics
  • Use Different Communication Modes
  • Get People Alone
  • Get People Together
  • Hunt People Down
  • Hide/Work Offsite
  • Grant Authority
  • Get Advice
  • Go on Walkabout
  • Call in Favors
  • Stack the Deck
  • Buy People Coffee/Donuts

27
Remember the Recipe
  • Hire the best
  • Motivate and inspire
  • Turn them loose
  • Give feedback
  • Manage underperformers

28
Takeaways for Effective Managers
  • Solve sociological problems
  • When hiring, never settle for good enough
  • Build trust through relationships
  • Point the team in the right direction and get out
    of their way
  • Give feedback early and often
  • Accept feedback graciously
  • Match skillsets to work
  • Know when to fire people

29
Resources
  • Email pkisensee_at_msn.com
  • Website tantalon.com
  • DeMarco Lister Peopleware
  • Spolsky Guerilla Guide to Interviewing (web)
  • Berkun Making Things Happen
  • Brechner Hard Code
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