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On-Line Giving Overview

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ON-LINE GIVING OVERVIEW July 2013 * Overview: On-Line Giving Provides convenient electronic giving options for more than 10,000 religious and non-profit organizations ... – PowerPoint PPT presentation

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Title: On-Line Giving Overview


1
On-Line Giving Overview
  • July 2013

2
Overview On-Line Giving
  • Provides convenient electronic giving options for
    more than 10,000 religious and non-profit
    organizations
  • Allows members to have their one-time or
    recurring gifts transferred electronically from a
    checking/savings account or credit/debit card to
    the churchs bank account

3
Vanco Services, LLC
  • This is the vendor selected to provide the
    services to the church
  • Provides electronic payment and donation
    solutions for over 17,000 organizations in a
    variety of markets nationwide
  • Delivers secure and reliable processing for both
    recurring and one-time transactions
  • Has 20 years of experience in Automated Clearing
    House (ACH) processing, cash management and risk
    management

4
Overview How It Works
  • Members register on-line through the
    organizations web-site indicating the donation
    type (i.e. tithe, building fund, etc.), duration
    (i.e. weekly, monthly, etc.) and amount
  • Each time a donation is scheduled, Vanco executes
    the transaction as instructed and sends the
    fulfillment request to Wells Fargo
  • Wells Fargo completes the order, transferring the
    money from the members acct to FMBCs bank acct
  • The church receives a confirmation that the
    giving occurred, as well as access to giving
    reports

5
Overview On-Line Giving Benefits
  • Provides churches with more financial stability
    via consistent giving patterns (reduces seasonal
    variations)
  • Helps members manage their giving more
    efficiently
  • Reduce time spent tallying donations and
    preparing deposits
  • Reduce handling of checks and cash in the office
  • Appeals to a range of congregation members
  • Improved reporting and auditing (for church and
    members)

6
The Pilot
  • Purpose
  • Assess actual experience with Vanco On-Line
    Services (e.g. convenience, security, customer
    service, etc.)
  • Confirm benefits as promoted
  • Determine operational and financial integration
    requirements assuming we expand to the entire
    congregation
  • Parameters
  • Small group of volunteer members
  • Track pilot for 3-4 months
  • Budget 300 (cover participants costs)

7
The Pilot (cont.)
  • Began August 2012
  • Number of members participating 12
  • Participants Trustees, deacons, etc.
  • Giving frequency Varied (one-time, weekly,
    etc.)
  • Giving amounts Varied
  • Total Funds received since inception 15,560
  • Total Cost to operate Pilot 255

8
Pilot Feedback
I love the online giving capability! Takes
the hassle out of tithing It takes the thinking
out of giving -- no need to worry about
envelopes, checks, cash, etc.
  • The feature I like best is the ease of signing
    up
  • Best part is the frequency in which the deposits
    can be set up
  • I will be glad to continue.assuming this
    continues

9
Pilot Lessons Learned
  1. Easy to register and setup as a user if you are
    relatively tech savvy.
  2. .but need to ensure setup assistance is
    available for members that are not tech savvy
  3. Various types of training is required for users
  4. Levels of support are required to deal with
    requests, issues, etc.
  5. Vanco website works as it should -- easily
    accessible to make any changes

10
Income and Cost Analysis
  • Supporting the congregation
  • Assumptions
  • Appx. 550 families attend FMBC
  • Average contribution per family 30/week
  • Giving method split between Credit Cards (20)
    and Automate Clearing House (80)

Num () of Participating Families Anticipated Income (annual) Associated Fees (annual)
100 (18) 156,000 2,850
200 (36) 312,000 4,860
275 (50) 429,000 6,995
11
Summary
  • Pilot successful - realized the benefits as
    promoted
  • Feedback validates the user experience
  • Financial case is very compelling
  • BOT voted to extend the On-Line services to the
    entire congregation and cover the costs of the
    services
  • Shared pilot results and BOT decision with the
    Joint Board

12
Next Steps
  • Rollout program to the entire congregation
  • Target the July timeframe for the church-wide
    launch

13
Thank you !
14
Appendix
15
Customer Experience Notes
  • Progressive Missionary Baptist Church
  • Customer of Vanco for 2 ½ years
  • Very satisfied with their experience reported no
    problems
  • Achieved consistent giving patterns (reduce
    seasonal donation slumps)
  • Audit and reporting benefits were valuable
  • Easy to setup and use
  • Member participation rate is 20 - 30

16
Integrating with Standard Giving
  • How On-Line giving is integrated with standard
    giving?
  • Daily, weekly, monthly reports obtained from
    Vanco
  • Review Vanco reports
  • Review Trustee counting record
  • Merge giving of sources and add to weekly
    spreadsheet by giving category
  • Enter envelops and Vanco giving details in Power
    Church

17
Security Risks Compliance
  • SAS 70 Audit (standards developed by the American
    Institute of Certified Accountants )
  • Completed an in-depth audit of their control
    activities
  • Payment Card Industry (PCI) Data Security
    Assessment
  • Level 1 Compliant Service Provider (highest
    level)
  • Conducts quarterly external penetration test of
    its systems
  • Includes servers, firewalls, applications,
    routers, encryption, privilege management,
    protecting stored data, tracking system access,
    etc.
  • Has the necessary methods, procedures, personnel
    and technologies in place

18
Security Risks Compliance (cont)
  • Disaster Recovery
  • Conducted by Vancos IT department on a quarterly
    basis at their redundant data centers (Minnetonka
    and St. Paul)
  • System Security
  • Maintains an Information Security Policy and a
    Computer Security Incident Response Plan
  • Data Encryption
  • Uses encryption techniques (128-bit) such as
    Secure Sockets Layer (SSL), Point-to-Point
    Tunneling Protocol (PPTP), and Internet Protocol
    Security (IPSEC) to safeguard data during
    transmission

19
Security Risks Compliance (cont)
  • Risk Management
  • Hold meetings to analyze threats and
    vulnerability to systems
  • Implements appropriate countermeasures
  • Hold annual Risk Assessment meeting to discuss
    the organizations Risk Management Plan for the
    upcoming year
  • Employee Security Requirements
  • Sign Confidentiality Non-Disclosure Agreement
  • Attend quarterly compliance meetings that include
    a review of the Employee Information Security
    Policy and Confidentiality Non-Disclosure
    Agreement
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