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Appreciative Inquiry

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Appreciative Inquiry An Introduction Bruce K. Barnard COS 4850 What is Appreciative Inquiry? A positive revolution in change Appreciative Inquiry No problem can be ... – PowerPoint PPT presentation

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Title: Appreciative Inquiry


1
Appreciative Inquiry
  • An Introduction
  • Bruce K. Barnard
  • COS 4850

2
What is Appreciative Inquiry?
  • A positive revolution in change

3
Appreciative Inquiry
  • No problem can be solved from the same level of
    consciousness that created it. We must learn to
    see the world anew.
  • There are only two ways to live your life. One
    is as though nothing is a miracle. The other is
    as though everything is a miracle.
  • Albert Einstein

4
Ap-preci-ate (verb)
  • valuing the act of recognizing the best in
    people or the world around us affirming past and
    present strengths, successes, and potentials to
    perceive those things that give life (health,
    vitality, excellence) to living systems
  • to increase in value, e.g. the economy has
    appreciated in value
  • Synonyms valuing, prizing, esteeming and
    honoring

5
In-quire (verb)
  • the act of exploration and discovery
  • to ask questions to be open to seeing new
    potentials and possibilities
  • Synonyms discovery, search, systematic
    exploration and study

6
Deficit Theories
  • Identify the problem (or performance gap)
  • Conduct a root cause analysis
  • Identify and analyze solutions
  • Conduct cost analysis
  • Action plan
  • Vocabulary
  • Problem
  • Performance gap
  • Deficiencies
  • Failures
  • Substandard

7
Deficit Theories
  • An organization is a problem to be solved.

8
Appreciative Inquiry
  • Appreciate value the best of What Is
  • Envision What Might Be
  • Dialogue What Should Be
  • Innovate What Will Be

9
Appreciative Inquiry
  • An organization is a mystery to be discovered.

10
Origins of Appreciative Inquiry
  • Kurt Lewin, 1948 action research
  • David Cooperrider Suresh Srivastva in 1987 --
    with colleagues from Case Western University
    Taos Institute

11
Origins of Appreciative Inquiry
  • Systems Theory
  • Narrative Therapy
  • Solution-Focused Therapy
  • The miracle question
  • Organizational Development
  • Asset-Based Community Development

12
Who is Using A/I?
  • British Airways
  • Verizon
  • Nutrimental Foods
  • United Religious Initiative
  • Roadway Express
  • Lovelace Health
  • John Deere

13
The Vital Core
  • Achievements
  • Strategic opportunities
  • Product strengths
  • Technical assets
  • Innovations
  • Elevated thoughts
  • Best business practices
  • Positive emotions
  • Financial assets
  • Organization wisdom
  • Core competencies
  • Visions of possibility
  • Vital traditions, values
  • Positive macrotrends
  • Social capital
  • Embedded knowledge
  • Business ecosystem

14
The Vital Core
  • An organization alive!

15
8 Principles of Appreciative Inquiry
  • Constructionist Principle
  • Words create worlds
  • Simultaneity Principle
  • Inquiry creates change
  • Poetic Principle
  • We can choose what we study

16
8 Principles of Appreciative Inquiry
  • Anticipatory Principle
  • Image inspires action
  • Positive Principle
  • Positive questions lead to positive change
  • Wholeness Principle
  • Wholeness brings out the best

17
8 Principles of Appreciative Inquiry
  • Enactment Principle
  • Acting as if is self fulfilling
  • Free Choice Principle
  • People perform better and are more committed when
    they have freedom to choose how and what they
    contribute

18
8 Assumptions of Appreciative Inquiry
  • It is important to value differences

From The Thin Book of Appreciative Inquiry, by
Sue Annis Hammond
19
8 Assumptions of Appreciative Inquiry
  • In every human situation something works

From The Thin Book of Appreciative Inquiry, by
Sue Annis Hammond
20
8 Assumptions of Appreciative Inquiry
  • What we focus on becomes our reality

From The Thin Book of Appreciative Inquiry, by
Sue Annis Hammond
21
8 Assumptions of Appreciative Inquiry
  • Reality is created in the moment and there are
    multiple realities

From The Thin Book of Appreciative Inquiry, by
Sue Annis Hammond
22
8 Assumptions of Appreciative Inquiry
  • The language we use shapes our reality

From The Thin Book of Appreciative Inquiry, by
Sue Annis Hammond
23
8 Assumptions of Appreciative Inquiry
  • The act of asking questions influences the
    outcome in some way

From The Thin Book of Appreciative Inquiry, by
Sue Annis Hammond
24
8 Assumptions of Appreciative Inquiry
  • People have more confidence going into the future
    (unknown) when they carry forward parts of the
    present (known)

From The Thin Book of Appreciative Inquiry, by
Sue Annis Hammond
25
8 Assumptions of Appreciative Inquiry
  • If we carry parts of the past into the future,
    they should be what are best about the past

From The Thin Book of Appreciative Inquiry, by
Sue Annis Hammond
26
The Process
  • Appreciative Inquiry uses a four step process.

27
Discovery What gives life? (The best of what
is) Appreciating
Dream What might be? (What is the worldcalling
for) Envisioning Results
Destiny How to empower, learn, and
improvise? Sustaining
Affirmative Topic Choice
Design What should bethe ideal? Co-constructi
ng

Appreciative Inquiry 4-D
28
Positive Change
  • Any form of organization change, re-design, or
    planning that begins with comprehensive analysis
    of an organizations positive core and then
    links this knowledge to the heart of any
    strategic change agenda.

29
Positive Change
  • Because human systems move toward what they
    persistently ask questions about, positive change
    involves the deliberate discovery of everything
    that gives a system life when it is most
    effective in economic and human terms.

30
Positive Change
  • Link the positive core directly to any strategic
    agenda, and changes never thought possible are
    more rapidly mobilized while simultaneously
    building enthusiasm, corporate confidence, and
    human energy

31
Credits
  • Thank You to the following persons who generously
    made materials available.
  • David Cooperrider
  • Sue Annis Hammond
  • Sue James
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