Difference between Hearing and Listening

1
Difference between Hearing and Listening

• Hearing
• non-selective
• easy
• physiological

• Listening
• process through which you respond intellectually
  and emotionally

2
Americans are what percent Listening Efficient?

1. 10
2. 50
3. 20-25
4. 70-75

3
Listening Process

• prediction and assessment
• receive message
• attend to message
• assign meaning
• remember

4
Listeners usually assign the correct meaning to
what is said by a speaker.

1. True
2. False

5
(No Transcript)
6
Importance of Listening

• Interpersonal
• 53 listening
• 17 reading
• 16 speaking
• 14 writing

• Business
• 32.7 listening
• 25.8 speaking
• 22.6 writing
• 18.8 reading

7
Reasons for Poor Listening

• egocentrism
• lack of interest
• heard too often
• message overload
• preoccupation

• hearing problems
• faulty assumption
• rapid thought
• physical distractions
• lack of training

8
Types of Poor Listeners

• Lazy Listener
• Take-turns Listener
• Anxious Listener
• Self-centered Listener
• Competitive Listener

9
The following are all behaviors of good listeners
EXCEPT

1. facing speaker
2. not being distracted
3. responding nonverbally
4. looking away from the speaker

10
Listening for Information

• withhold judgment
• identify main ideas
• identify supporting material
• form mental outline
• be opportunistic

• relate points to your own experience
• look for similarities and differences with what
  you already know
• ask questions and paraphrase
• take notes

11
Listening to Criticism

• be professional/calm
• seek more information and clarification
• agree with any correct criticism
• offer a solution
• explain misunderstandings

12
When someone criticizes you, you should think of
an explanation to deflect attention from you.

1. True
2. False

13
Critical Listening

• seek information before evaluation
• consider speaker motives
• challenge and question ideas
• distinguish fact from opinion
• examine supporting data

• consider credentials or experience
• examine emotional appeals
• later - assess message

14
Empathic or Reflective Listening

• avoid being judgmental
• listen for feelings as well as ideas
• TALK LESS, listen more
• use supportive language
• questions and paraphrase
• dont advise unless asked - then...

15
It always helps to tell someone else your own
story.

1. True
2. False

16
In the following exchange, what listening skill
is evident in the underlined statement?Karissa
Im so glad to have someone to talk to, someone
who really understands my problem.Meg It is
nice to be able to talk to someone who will
listen. Karissa Thats for sure.

1. verbatim response
2. evaluation
3. advising
4. paraphrasing