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THE ROLE OF A PHLEBOTOMIST: IN HEALTH CARE

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THE ROLE OF A PHLEBOTOMIST: IN HEALTH CARE & PATIENT S RIGHTS By: Amanda Mims THE PHLEBOTOMY PROFESSION Phlebotomy - the act of removing blood from a vein. – PowerPoint PPT presentation

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Title: THE ROLE OF A PHLEBOTOMIST: IN HEALTH CARE


1
THE ROLE OF APHLEBOTOMIST INHEALTH CARE
PATIENTS RIGHTS
By Amanda Mims
2
THE PHLEBOTOMY PROFESSION
  • Phlebotomy - the act of removing blood from a
    vein.
  • Phlebotomist - the person taking the blood.
  • The phlebotomist is a member of the healthcare
    team and must demonstrate professional behavior
    at all times.
  • Professionalism - the qualities that characterize
    a professional person and the conduct they should
    exhibit.
  • Example
  • It would be unprofessional for a teacher to
    bring alcohol to school.

3
THE PHLEBOTOMY PROFESSIONAL
  • Other necessary qualities and characteristics
    include..
  • Dependability - be ready to work, be on time, be
    present
  • Integrity - honest, loyal, have pride in work
  • Compassion - being sensitive to a patients needs
    and fears
  • Empathy -putting oneself into the patients shoes
  • Self-confidence - trust in oneself and in ones
    own judgment
  • Self-motivated - feels the need to get the job
    done correctly each day
  • Interpersonal skills - must communicate
    effectively with patients as well as fellow
    workers

4
THE PHLEBOTOMY PROFESSIONAL
  • Ethical Behavior
  • Ethics - rules of performance and conduct both
    personal and professional.
  • Ethical behavior - the standard of right and
    wrong for the sake of the patient.
  • Phlebotomists cannot do anything that would
    possibly harm the patient.

5
THE PHLEBOTOMY PROFESSIONAL
  • Personal Appearance
  • Clothing should be clean and wrinkle-free.
  • Shoes should be in good condition.
  • Hair styles should be conservative.
  • Personal hygiene should be exceptional.
  • Hands and nails should be clean
  • Jewelry, fragrances, and makeup should be
    moderate.

6
HEALTH CARE SETTINGS
  • Phlebotomists have the opportunity to work in
    many health care facilities, such as
  • Physicians office laboratories
  • Reference laboratories
  • Urgent care centers
  • Nursing home facilities
  • Wellness clinics
  • In order to keep their certificate current,
    phlebotomists must participate in continuing
    education.

7
ROLE OF THE PHLEBOTOMIST
  • The phlebotomist is an important member of the
    medical laboratory team.
  • Their most important duty is to collect blood
    specimens from patients.
  • The phlebotomist must be sure that the specimen
    is taken correctly and properly, and that the
    appropriate tools are used.
  • The phlebotomist helps ensure that specimens are
    collected in a timely manner and are transported
    to the laboratory.

8
ROLE OF THE PHLEBOTOMIST
  • Phlebotomists work in more than one area, such as
    patient care, specimen processing, and other
    office assignments.
  • Phlebotomists will collect blood by venipuncture
    or by capillary puncture.
  • Some phlebotomists are now being allowed to
    perform arterial punctures. This is the taking of
    blood directly from a artery.
  • Venipuncture - collecting blood from a vein.
  • Capillary puncture - collecting blood from the
    fingers or feet.

9
ROLE OF THE PHLEBOTOMIST
  • Phlebotomists may enter the patients name and
    data into the laboratory information system
    (LIS).
  • They may be able to perform simple tests on
    patient specimens, like point-of-care tests.
  • Other skills and roles of the phlebotomist
    include
  • Monitoring vital signs
  • Communication with patients and other lab workers
  • CPR and AED certified
  • Knowing information about frequently ordered
    tests
  • Knowing medical terminology
  • Performing electrocardiography (ECG)
  • Clerical skills
  • Preparation of blood smears

10
PATIENT RIGHTS SAFETY
  • Phlebotomists need to know a patients rights.
  • Most of the time a patient is informed of his or
    her rights on a paper statement and they must
    sign that they are aware of their rights before
    they can receive any services.
  • This form becomes a part of their chart and is
    kept by the health care facility.

11
PATIENT RIGHTS SAFETY
  • In 1975, the American Hospital Association (AHA),
    published a Patient's Bill of Rights.
  • This bill listed specific rights of patients
    receiving care in the hospital only.
  • In 2003 the previous bill was replaced by the
    Patient Care Partnership.
  • This new bill was created to ensure the
    satisfaction of the patient, physician, and
    health care facility by making clear the rights,
    expectations, and responsibility of all people
    involved in the patients care.
  • The new bill also addresses the responsibilities
    of both the patient and the physician.

12
PATIENT RIGHTS SAFETY
  • Patients can expect..
  • High quality hospital care
  • A clean and safe environment
  • Involvement of the patient in their own care
  • Protection of privacy
  • Preparing the patient and their family for
    departure from the hospital.
  • Help with billing and the filing of insurance
    claims
  • http//www.aha.org/content/00-10/pcp_english_0307
    30.pdf

13
PATIENT RIGHTS SAFETY
  • Hospitals can expect the patient to
  • Tell their caregivers about their concerns and if
    they are in pain.
  • Give accurate information about their past
    medical history including past illnesses,
    surgeries, hospital stays, allergies, any
    medicines or dietary supplements.
  • Give network or admission requirements under
    their health plan.
  • Provide Knowledge and copies of their power of
    attorney, living will, or an advance directive
    stating their end-of-life care requests.

14
PATIENT RIGHTS SAFETY
  • If a patient believes that a hospital has
    violated their legal rights, they can take legal
    action against the hospital.
  • Phlebotomists are responsible
  • for upholding and supporting the beliefs of
    their employer.

15
REFUSAL OF TREATMENT
  • Patients have the right to refuse medical
    treatment, including blood draws.
  • Patients have been known to tell the phlebotomist
    they will not allow them to draw their blood.
  • If a phlebotomist does not respect this wish they
    can be charged with battery.
  • Battery is intentionally touching another person
    without the permission to do so.
  • If a patient refuses, the phlebotomist must be
    ready to discuss this with the patient and their
    doctor.

16
PATIENT CONFIDENTIALITY HIPAA
  • In 1996, the Health Insurance Portability and
    Accountability Act was put into place.
  • This act was put in place to protect patient
    information and their privacy.
  • This law states that health care workers must get
    written consent from a patient in order to use or
    give out any patient information.
  • HIPAA violations carry a steep fine.

17
PATIENT CONFIDENTIALITY
  • Rules of patient confidentiality protect the
    patient and the members of the health care field.
  • Providers must keep all patient information
    private and use it only on a need-to-know basis.
  • If a health care provider is not directly working
    with the patient, they do not need to know
    anything about that patient.
  • Phlebotomists may have access to patient records
    including the patients diagnosis, proposed
    treatment plan, personal history, and billing
    information.
  • All of the access listed above must be held as
    confidential.

18
PATIENT CONFIDENTIALITY
  • A phlebotomist must not discuss patient
    information in the halls, elevators, cafeterias,
    and any other public place.
  • The discussing of any patient must hide the true
    identity of the patient.
  • Think of it this way
  • Would you like people in the halls or in the
    school cafeteria hearing about your personal
    business?

19
Now that you know
  • After reviewing the necessary qualities and
    characteristics of a phlebotomist, create a
    graphic organizer of your choice which shows the
    qualities/characteristics you think are most
    important! Be able to explain why.
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