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A Story of Quality Journey- ISO 9001:2008

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A Story of Quality Journey- ISO 9001:2008 G.Alagarsamy Pr.CCA, Tamil Nadu Circle Principal Controller of Communication Accounts Tamil Nadu Circle ISO 9001:2008 ... – PowerPoint PPT presentation

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Title: A Story of Quality Journey- ISO 9001:2008


1
A Story of Quality Journey- ISO 90012008
  • G.Alagarsamy
  • Pr.CCA, Tamil Nadu Circle

2
We cannot live better than in seeking to become
better -Socrates
3
Principal Controller of Communication
AccountsTamil Nadu CircleISO 90012008 Certified
4
(No Transcript)
5
Stakeholders
Pensioners
Pension Settlements
Pr. CCA
LF Spectrum- Assessment and Collection
USO Disbursements
TSPs/ ISPs
USPs
6
Vision

To leverage and lead on its strategic
positioning as a unique institutional assurance
of DOT in its policy assurances and
implementations at the ground level
7
Mission
To excel in its role as a professional
interface Between DOT and its various
stakeholders
8
Quality Policy
The office of the Principal CCA, Tamil Nadu
Circle, Chennai commits to provide quality
service delivery to all its stakeholders
DOT/BSNL retirees, Universal Service Providers
and Licensees improvingly on sustaining basis
by standardizing the work processes, practices
and by leveraging the available resources.
9
Quality Objectives
Pension Pension
Superannuation Retirement Within 10 working days at least in 90 of the cases
Settlement of Pensioners Grievances Internal With DOT/BSNL External Acknowledgement within a week Within Three weeks Within a month from the date of receipt of the data Forwarded within a week
Universal Service Obligations Universal Service Obligations
USO Claims Received To be assessed 100 and sanction issued at least to 90 of the cases within the specified period in the USO agreement
Licence Fee and Spectrum Licence Fee and Spectrum
Scrutiny of AGR statement Within one month
Verification of Deductions 100 within two months- Report to the DOT HQ in 90 of the cases
10
Milestones Covered
  • Three awareness Programmes to all
  • Business Process Reengineering

11
Milestones Covered
  • Preparation of Documents
  • Vision
  • Mission
  • Quality Policy
  • Quality Objectives
  • Quality Manual ( 55 pages)
  • Procedure Manual( 49 pages)

12
Milestones Covered
  • Preparation of Documents
  • Work Instructions ( 48 numbers)
  • Local Orders ( 18 numbers)
  • List of Forms (46 numbers)
  • Flow Charts(7 numbers)

13
Milestones Covered
  • Internal Quality Audit training
  • The first for three days covering 17 officers
  • The second for two days covering 24 officers

14
Milestones Covered
  • Management Review Committee meetings
  • Seven meetings held to review the results of
    quality audit
  • Internal Quality/Mock audits
  • IQA1 No of NCs raised 50
  • IQA2 No of NCs raised 42
  • IQA3 No of NCs raised 36
  • Two mock audits

15
Milestones Covered
  • Adequacy audit on 02/08/2010
  • Preliminary visit/pre audit on 09/08/2010
  • Initial Audit (Certification audit on 26/08/2010
    27/08/2010)
  • QMS Certification Licence for ISO 90012008
    issued effective from 01/09/2010 for 3 years
    valid up to 31/08/2013

16
Key Contributors
  • BIS
  • A Team of BSNL Retired Officers
  • J. Santhanakrishnan
  • G.Ramanujam
  • A.Sadagopan
  • Team Pr.CCAtn
  • The staff and the officers

17
If what you did yesterday seems big, you have
not done anything today Lou Holtz
(1937) Foot Ball Coach
18
Visit our website-www.ccatn.gov.in
19
Thank You all
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