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Effective Teamwork

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Work in a Team WORK IN A TEAM * Effective Teamwork Team Building REVISION TEAMS & TEAMWORK ACTIVITY Effective Teamwork Team Building Work in a Team * DEFINITIONS What ... – PowerPoint PPT presentation

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Title: Effective Teamwork


1
Work in a Team
  • Effective Teamwork
  • Team Building

2
Revisionteams teamworkactivity
  • Effective Teamwork
  • Team Building

3
Definitions
  • What is a team?
  • A group of people who are united in working
    towards a common goal
  • What is teamwork?
  • The ability of people to provide complementary
    skills, a willingness to share knowledge and
    skills and assist other team members to achieve a
    common goal
  • What is effective teamwork?
  • All team members having a sound knowledge of
    their job and responsibilities as well as those
    of other team members.
  • Commitment and co-operation to achieve team goals
  • Open communication channels
  • Recognising everyone in the team is important

4
TEAMWORK
  • Working together to achieve common goal
  • Everyone has to play the game to win
  • Everyone in the team is important.
  • Communication is essential for team to succeed.
  • Good group cohesiveness
  • Rest and Recreation

5
WHAT ARE THE BENEFITS OF TEAMWORK?
  • FOR EMPLOYEES
  • Tasks are completed more quickly
  • Greater job satisfaction
  • Work is often more enjoyable happier workplace
  • Ability to draw on other peoples experiences and
    ideas getting support in the workplace
  • FOR EMPLOYER
  • Improved production and higher staff morale
  • Reduced staff turnover
  • Increased profits and product quality
  • FOR CUSTOMERS
  • Better products and customer service

6
FEATURES OF GOOD TEAMWORK
  • Positive Attitude from all team members
  • Tolerance, Honesty and Respect
  • Co Operation
  • Commitment and dedication
  • Trust Support for each team member
  • Recognition of realistic team goals
  • Effective communication skills
  • Team members take pride in the teams
    achievements and accept credit as a group rather
    than as individuals
  • Readiness to meet the needs of other team members
  • A willingness to participate as a Team Member
    planning and organising daily, weekly or monthly
    tasks
  • Sense of humour

7
Your role in a Team
  • Acknowledge individual skills and knowledge
  • Encourage all team members to contribute ideas
  • Listen to team members
  • Include all team members in activities
  • Criticise the results not the person
  • Be constructive when criticising
  • Offer help
  • Reward achievements both individual and team
  • Take responsibility for designated tasks
  • Encourage team ownership all working for the
    one goal

8
How can you recognise and accommodate cultural
differences in your team?
  • What type of differences could there be?
  • Different cultural background
  • Age/Gender
  • You must understand the need for
  • Tolerance and respecting differences
  • Adopting a sensitive approach when dealing with
    another point of view
  • Constructively raising and discussing issues
  • Strategies to adopt when dealing with cultural
    differences in your team include
  • Participating in staff training
  • Adopting a professional attitude
  • Using staff cultural skills to enhance awareness
  • Using a variety of different communication media
  • Promoting cultural celebrations
  • Celebrating differences
  • Developing a tolerance of cultural difference
  • Actively seeking to break down barriers

9
How can you identify team goals?
  • Analyse your team and their
  • Purpose and aim
  • Size
  • Goals
  • Large establishment will assist by having decided
    on the goal, mission and vision of the hotel
  • Your team will then work towards achieving these
    goals
  • This can be achieved by having regular team
    meetings

10
How can you identify team goals?
  • WORK IN YOUR TEAM TO BUILD THE TALLEST FREE
    STANDING TOWER POSSIBLE THROUGH USING
  • 1. Newspaper
  • 2. Straws
  • 3. Sticky Tape

11
WHY ARE TEAM MEETINGS IMPORTANT?
  • Discuss and resolve problems
  • Share ideas
  • Draw on other peoples knowledge
  • Planning
  • Sharing information relative to the department
    and the hotel
  • Discussing information in relation to specific
    guests, for example, guest history

12
Time/Task Management within Teams
  • Task Management
  • Prioritising
  • Practicing good time management
  • Negotiation
  • Completion of tasks within a time frame
  • Recognising individual and group needs
  • Time Management
  • Prioritising
  • Delegation
  • Problem Solving
  • Decision Making

13
When should you ask for assistance?
  • Good teamwork means you should never be afraid to
    seek assistance.
  • Where would you find this information?
  • In SOP Standard Operating Procedure Manuals
  • From supervisors
  • From fellow team members
  • General business protocols
  • Department heads and managers
  • Human Resource Department
  • When do you offer assistance?
  • To ensure designated work goals are met and
    someone in your team needs assistance.
  • Understand
  • Why it is important to demonstrate respect and
    empathy when dealing with your colleagues?
  • Put yourself in their shoes
  • The reason why co-operation and good working
    relationships are important
  • The importance of having a knowledge of work
    groups members responsibilities and duties
  • Planning and organising work routines

14
Feed Back and Negotiation
  • Feedback
  • How do you acknowledge and respond to feedback
    and information from other team members?
  • Feedback can be informal or formal
  • Comments from other team members
  • Performance appraisal from your workplace
  • Leading to improved work practices
  • Negotiation
  • If you need to negotiate change to meet your work
    goals you will need to develop skills in
  • Negotiation
  • Communication
  • Prioritising
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