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Verbal Judo and Tactical Communication

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Title: Verbal Judo and Tactical Communication Author: Natalie Jones Last modified by: Natalie Jones Created Date: 12/6/2013 3:56:48 AM Document presentation format – PowerPoint PPT presentation

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Title: Verbal Judo and Tactical Communication


1
Verbal Judo andTactical Communication
2
Introduction
  • Deputy Nathan Green
  • Currently employed with the Jefferson County
    Sheriffs Office.
  • United States Army 1996-2000.
  • Hanover Collage Security EMT 2003-2006.
  • Jefferson County Sheriffs Department. 2006 to
    present
  • Education
  • Graduate of Southwestern High School 1991
  • United States Army Basic and AIT
  • Campus Police and EMT Hanover Collage
  • Indiana Law Enforcement Academy class 170

3
Objectives
  1. Define Verbal Judo.
  2. List the 3 Cs of the GVC.
  3. Explain the L.E.A.P.S concept.
  4. List 4 of the 11 things never to say to anyone.

4
A little Verbal Judo four horseman of the
apocalypse.
5
Definition 1
  1. Tactical communication training that enables
    officers to further preserve law and order while
    maintaining their own and the publics safety by
    using appropriate presence and words as force
    options.

6
Definition 2
  1. Verbal Judo is an established method of providing
    law enforcement officers with proper
    communication skills to help them in their day to
    day activities.

7
Definitions 3 4
  1. Using ones words to prevent, de-escalate, or end
    an attempted assault.
  2. Defined as a way of using words to maintain
    mental and emotional safety.

8
Need for Verbal Judo
  • In any of these definitions it is agreed that
    verbal judo is a necessary means of enforcing
    personal boundaries and limits.
  • The redirection of a persons behavior with words
    is a law enforcement officers most important
    weapon for keeping him/herself and the public
    safe.
  • Speech is power. Power to persuade, convert and
    to compel (Emerson)

9
The concepts of the GVC
  1. Keys to Generating Voluntary Compliance
  2. Compliance
  3. Keys to Generative Voluntary Cooperation
  4. Cooperation
  5. Collaboration

10
Keys to Generating Voluntary Compliance
11
Compliance
  • Defined The action of complying with a wish or
    command.
  • The tone of your voice when you first speak with
    someone will set the stage of your interaction.
  • The expression on your face will also aid in the
    ongoing interaction.
  • Body language is also an important component of
    the first impression to gain compliance.

12
Keys to Generating Voluntary Cooperation
13
Cooperation
  • Defined The process of working together to the
    same end.
  • The words you use in your initial conversation
    with your subject can and will lead to
    cooperation if done correctly.
  • Ask, dont tell. Adults dont like to be told
    what to do. Avoid making others defensive.
  • If you are not open and professional, getting
    people to convert to your way of thinking is
    nearly impossible.

14
Collaboration
  • Defined The action of working with someone to
    produce or create something.
  • Motivation is essential to collaboration.
  • Displaying a willingness to help others can open
    a door to collaboration
  • Improve your aptitude for listening to the
    viewpoints of others.

15
L.E.A.P.S
  • A basic tool for generating the three Cs
  • L. Listen
  • E. Empathize
  • A. Ask
  • P. Paraphrase
  • S. Summarize

16
Listen
  • Listening is not a natural act.
  • It is highly artificial and artistic.
  • In fact, listening is not the opposite of
    talking.
  • In our culture, the opposite of talking is more
    like waiting to interrupt. (G.J Thompson Ph.D)

17
Steps of Active Listening
  1. Being open and unbiased.
  2. Hearing literally.
  3. Interpreting the data.
  4. Acting on the data.

18
Empathize
  • You dont have to agree just try and understand
    where the person is coming from.
  • If a person believes in you, in your service to
    them, in your desire to help often times that is
    enough to generate voluntary compliance.
  • If you can show someone that what you are doing
    is ultimately going to benefit them there is a
    good chance that you can win them over.

19
Ask
  • Who, what, when, where, why, and how?
  • This allows your subject to choose his answer and
    lets them feel in control.
  • Opinion seeking
  • How do you think this should be handled?
  • This is very powerful type of question because it
    allows youre subject to state his opinion.

20
Ask (continued)
  • Direct. Yes or No?
  • These can be useful in their own right but too
    many in a row can be counterproductive.
  • Leading. Isnt it true that?
  • This type of question should be used with a
    number of other methods.
  • Jumping directly into leading questions will have
    a chance to anger people do to the fact you are
    essentially putting words in someones mouth.

21
Paraphrase
  • When your subject explains his problem repeat the
    problem back, even if you dont understand it.
  • Even if you dont care about your subjects
    problem you should still appear to care by
    explaining the problem back to them.

22
Summarize
  • Be brief.
  • Be concise.
  • Be inarguable

23
Things never to say to anyone
  1. Come here!
  2. You wouldnt understand.
  3. Because those are the rules.
  4. Its none of your business.
  5. What do you want me to do about it?
  6. Calm Down.
  7. Whats your problem?
  8. You never or you always.
  9. Im not going to say this again.
  10. Im doing this for your own good.
  11. Why dont you be reasonable?

24
Come here!
  • This command actually means run away to some
    people.
  • It is a vaguely threatening statement.
  • Try saying excuse me and see what happens.

25
You wouldnt understand.
  • You might as well put a comma and then stupid at
    the end.
  • If you are being pressed to reveal something try
    I am not willing to answer that right now.

26
Because those are the rules.
  • That comes across as kind of insensitive.
  • Understand the rules and regulations so you can
    impart knowledge when you are asked the hard
    questions.

27
Its none of your business.
  • This phrase can anger people because it cuts them
    off.
  • Just explain why you cannot tell them.

28
What do you want me to do about it?
  • This statement can be a cop-out that affects you
    credibility.
  • Just explain that you are sorry. You dont have
    the answer they are looking for.

29
Calm Down.
  • This is basically a criticism of ones behavior.
  • Tell them its going to be ok, you are there to
    help.

30
Whats your problem?
  • This is a you versus me comment
  • Try whats the matter or how can I help?

31
You never or you always.
  • This statement is a lie.
  • Try something like I know it seems that way but
    what can I do to help.

32
Im not going to say this again.
  • Stay away from this trap of a statement.
  • Try something like I need you to understand the
    say let me say it again, and please listen
    carefully.

33
Im doing this for your own good.
  • No one believes this statement.
  • If it really is for the persons own good you
    better be able to explain why.

34
Why dont you be reasonable?
  • This question can invite conflict.
  • Try being reasonable with them. Let me see if I
    understand your position.

35
Summary
  • This block if instruction will help the student
    with the concepts of verbal judo and how it
    relates to police work. We will examine the basic
    techniques of verbal judo. How to best accomplish
    ones goal in the application of verbal judo and
    the importance that verbal judo can play when
    used in the police

36
Objectives
  • Define verbal judo.
  • List the 3 Cs of the GVC.
  • Explain the L.E.A.P.S concept.
  • List 4 of the 11 never to say to anyone.

37
Questions?
38
Test questions
  • Name the three Cs of the GVC?
  • Answers Compliance, Cooperation, Collaboration
  • Explain the L in Leaps?
  • Answer Listen.
  • Explain in your own words the use for Verbal Judo
    in police work?
  • Essay Verbal Judo is an established method of
    providing law enforcement officers with proper
    communication skills to help them in their day to
    day activities.
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