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Learn to Listen! Listening Skills for Managers and their Staff

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Learn to Listen! Listening Skills for Managers and their Staff Patrick R. Williams, Ph.D. pwilliamscomm_at_sbcglobal.net The Opportunity Managers are typically subject ... – PowerPoint PPT presentation

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Title: Learn to Listen! Listening Skills for Managers and their Staff


1
Learn to Listen! Listening Skills for Managers
and their Staff
  • Patrick R. Williams, Ph.D.
  • pwilliamscomm_at_sbcglobal.net

2
The Opportunity
  • Managers are typically subject matter experts,
    authority figures and project managers. As such,
    they spend a lot of time giving out information.
  • But how much time do you spend taking in
    information? Professional listening may be the
    most important and under-utilized skill in the
    managers communications tool-kit.

3
The Value of Listening
  • All successful communications begins with one act
    the same act
  • Research
  • Interviewing
  • Meeting planning
  • Performance reviews
  • Operations improvement

4
Todays Agenda
  • At this teleseminar you will learn how to
  • Identify key listening skills
  • Use listening skills in your daily work
  • Deploy listening skills to advance your career
  •  

5
Who Is a Good Listener? A checklist
  • The person who writes learns twice
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