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Culture and Organizational Life

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Culture and Organizational Life National values and organizational practices Differences in HRM among 5 clusters of countries How cultural values shape the conduct of ... – PowerPoint PPT presentation

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Title: Culture and Organizational Life


1
Culture and Organizational Life
2
National values and organizational practices
3
Differences in HRM among 5 clusters of countries
4
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How cultural values shape the conduct of HRM
  • attitudes held about, and definitions of, what
    makes an effective manager, and their
    implications for the qualities recruited, trained
    and developed
  • the giving of face-to-face feedback, levels of
    power distance and uncertainty avoidance, and
    their implications for recruitment interview,
    communication, negotiation and participation
    processes
  • expectations of the managersubordinate
    relationship, and their implications for
    performance management and motivational processes
  • differential concepts of distributive justice.
    socially healthy pay and the individualization of
    rewards, and their implications for the design of
    pay systems
  • the mindsets used to think about organizational
    structuring or strategic dynamics.

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  • Emotional Intelligence (EI)
  • Self-awareness
  • Self-management
  • Self-motivation
  • Empathy
  • Social skills
  • Research Findings
  • High EI scores, not high IQ scores, characterize
    high performers.

9
Cultural Intelligence
  • Cultural Intelligence (CQ) is the ability to cope
    with national, corporate and vocational cultures
    as described by Christopher Earley and Elaine
    Mosakowski in HBR of October 2004. CQ is the
    ability to understand unfamiliar contexts, and
    then to adjust. They describe three sources of
    Cultural Intelligence.

10
Cultural Intelligence
Metacognitive (MC) Strategies for Awareness,
Planning Checking Cognitive (COG) Cultural
Knowledge Domains Motivation (MOT) Intrinsic
Desire Interests Behavior (BEH) Verbal
Non-verbal Actions
11
CQ-Strategy Metacognitive (MC)
  • Making sense of multi-cultural experiences
  • How people make sense of new cultural settings
    include
  • Planning before an encounter
  • Checking assumptions during an encounter
  • Revising mental maps when necessary

12
CQ-Knowledge Cognitive (COG)
  • Knowledge of cultures and cultural values,
    beliefs and how
  • these values are reflected in history, customs,
    political,
  • economic, and social aspects of different
    cultures

13
CQ-Motivation Motivation (MOT)
  • An interest to engage in cross-cultural
    interactions, new cultural settings
  • Confidence to function well in cross-cultural
    settings

14
CQ-Behavior Behavior(BEH)
  • Ability and flexibility to adapt verbal and
    non-verbal behaviors appropriately in new
    cultures
  • Verbal tone, pronunciation, etc.
  • Non-verbal gestures, facial expressions,
    dressing, etc.
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