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PRODUCTION AND OPERATIONS MANAGEMENT

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PRODUCTION AND OPERATIONS MANAGEMENT Ch. 4: Managing Quality SUMMARY * POM - J. Galv n BASIC POINTS WHAT IS QUALITY IN A PRODUCTIVE ENVIRONMENT? Why quality? – PowerPoint PPT presentation

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Title: PRODUCTION AND OPERATIONS MANAGEMENT


1
PRODUCTION AND OPERATIONS MANAGEMENT
  • Ch. 4 Managing Quality
  • SUMMARY

2
BASIC POINTS
  • WHAT IS QUALITY IN A PRODUCTIVE ENVIRONMENT?
  • Why quality?
  • TQM and how to emplement it
  • What is quality?
  • Why quality management standards?
  • What is certification?
  • Tools for quality management

3
QUESTIONS
  • Provide your own definition of product quality.
  • Name several products that do not require high
    quality.
  • How can a university control the quality of its
    output (that is, its graduates)?
  • What are the major components of the QC system?

4
QUESTIONS (I)
  • Explain the concepts of Total Quality Management
    and ISO 9000 series standards.
  • What are the benefits of inspection and quality
    control?
  • One hundred percent inspection
  • Will always catch all of the defective parts
  • Means that only good parts will be shipped to the
    customer
  • Is always practical and gener ally a good idea
  • Means that every part is checked to see whether
    or not it is defective

5
QUESTIONS (III)
  • A series of quality assurance standards designed
    to ensure consistent product quality under many
    conditions is known as
  • statistical process control.
  • total quality standards.
  • total quality management.
  • ISO 9000.
  • What is the assumption that underlies the meaning
    of a quality management standard

6
DO CHECK WHAT YOU DO!
7
What is quality?
8
And here are the winners of the competition

SAFETY AT WORK Or HOW TO APPLY QUALITY TO HUMAN
RESOURCES
9
4th place
10
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11
3rd place
12
(No Transcript)
13
2nd place
14
(No Transcript)
15
And the WINNER is..
16
(No Transcript)
17
Procedural quality must be rewarded
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