Public eServices at Regional and Local Levels: Trends, Problems and Best Practice Contribution: IT Governance in eGovernment: Strategy - PowerPoint PPT Presentation

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Public eServices at Regional and Local Levels: Trends, Problems and Best Practice Contribution: IT Governance in eGovernment: Strategy

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Title: Public eServices at Regional and Local Levels: Trends, Problems and Best Practice Contribution: IT Governance in eGovernment: Strategy


1
Public eServices at Regional and Local
LevelsTrends, Problems and Best
PracticeContributionIT Governance in
eGovernmentStrategy Practice
  • Prof. Dr. Eric Schoop, TU Dresden
  • eric.schoop_at_tu-dresden.de
  • Video Conference 2007-11-16 St. Petersburg
    Tokio Dresden

2
Background Tempus TACIS Project Integrative
Qualification in eGovernment (IQeG)
  • Duration 2005-10 2006-10
  • International Conference in St. Petersburg
    2006-10-06
  • Partners
  • Higher education institutions
  • Russia Saint Petersburg State University,
    Graduate School of Management, Department of
    Public Administration (GSOM)
  • Lithuania Vilnius University, Kaunas Faculty of
    Humanities, Department of Informatics (VUKHF)
  • Germany Technische Universität Dresden,
    Department of Business Management and Economics,
    Chair of Information Management (TUD)
  • Public administration institutions
  • Russia City of Saint Petersburg
  • Lithuania City of Kaunas
  • Germany City of Dresden

3
Agenda
  • Context
  • Research and Teaching Focus
  • Points of Contact with Public eServices
  • Collaboration between
  • Technische Universität Dresden
  • IT Department of Dresden Municipality
  • Discussion Points

4
Focus of Business Informatics(Wirtschaftsinformat
ik)
  • Business Informatics is a modern, integrative
    business (not technical) discipline
  • Scientifical methodology influenced by
  • Business Management
  • Engineering
  • Social Sciences
  • Core objectives are
  • Integration of real world objects and processes
  • Integration of intra-organisational and
    inter-organisational systems and processes
  • Integration of human and automated information
    processing
  • Growing convergence of
  • Information Management
  • Knowledge Management
  • Data Process Management

5
IT-Governance New IT Management Requirements
  • IT has to contribute to business success
  • more flexible
  • more direct and
  • better measurable
  • Change of perception
  • from traditional cost center or service
    provider
  • to value center or enabler

Business Strategy
IT Strategy
6
Research Focus Knowledge Management, Technical
Communication eLearning
eLearning
KnowledgeManagement
Technical Communication
7
Sales Market
Procurement Market
Labor Market
Services Market
External Corporate Communications
Public Relations
Integrated Corporate Communications
Information on ...
Structure
Aims
Methods Processes
Internal Corporate Communications
Products/Services
Controllable Communication Processes
Not controllable CommunicationProcesses
Top-Down (traditional staff communications,
directives, e.g. corp. newsletter)
Communication not related to work
Bottom-Up(modern principle of
participation,e.g. specific workshops,
communities)
Social human-humancommunication
In-Between(work- and process-relatedcommunicatio
n between staff members)
Bruhn, 1996, Satzger 2005
8
Collaboration between TU Dresden and IT
Department of the City of Dresden
  • TU Dresden contributes in the following areas
  • Support of the development of the IT strategy of
    Dresden Municipality
  • Empirical analysis of the potential of certain
    citizen-related (external) services to become
    eServices
  • IT related aspects (functionality, integration)
  • Economical aspects (cost-benefit analysis)
  • Psychological aspects (acceptance, barriers,
    knowledge explication and sharing)
  • Service process modelling
  • Support of the eService implementation
  • Support of training of employees
  • Development of eLearning courses
  • Analysis of training demands
  • Design of complex blended learning arrangements

9
Concrete Examples
  • Expert Advice for the Saxonian Ministry of
    Internal Affairs
  • Success Factors Analysis of Document Management
    System prototypes for Public Administration
    (following the DOMEA standard)
  • Consultation for planned roll-out in whole Saxony
  • Comparative Analysis of online Citizen
    Communication from a semiotic viewpoint
    (Hamburger Verständlichkeitsmodell Schulz von
    Thun et al.)
  • City of Dresden, GER
  • City of Kaunas, LT
  • Process Models of specific eServices
  • Online application for Kindergarten places
  • Online reservation of sports complexes
  • Online Training course for citizen employees
  • Vacation planning and substitution process tool

10
Discussion Points
  • Selection of Services for eService implementation
  • Business Process Cost Benefit Analysis
  • Business Process Modelling (enhanced event
    driven process chain eEPK - Scheer 1995)
  • Already implemented eServices
  • See Dr. Breidungs presentation
  • Main factors for success
  • Employees participation
  • Functioning of knowledge explication sharing
  • Identifyable excess value for the citizens
    and/or for the corporations
  • Tools for monitoring and evaluation of eServices
  • Business Process Analysis
  • Cost Benefit Analysis
  • Sucess Factors Analysis
  • Semiotic/Linguistic Communication Model (e.g.
    Hamburger Verständlichkeitsmodell)
  • Public surveys
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