Importance and Process of Communication - PowerPoint PPT Presentation

Loading...

PPT – Importance and Process of Communication PowerPoint presentation | free to download - id: 421724-YTg4N



Loading


The Adobe Flash plugin is needed to view this content

Get the plugin now

View by Category
About This Presentation
Title:

Importance and Process of Communication

Description:

Effective Communication is crucial for all areas of life to maintain good relationship Between husband & wife Between parents and children Between teacher and ... – PowerPoint PPT presentation

Number of Views:383
Avg rating:3.0/5.0
Slides: 40
Provided by: Narendr6
Learn more at: http://akwl.org
Category:

less

Write a Comment
User Comments (0)
Transcript and Presenter's Notes

Title: Importance and Process of Communication


1
Importance and Process of Communication
  • Narendra Kumar

2
What is Communication?
  • COMMUNICATION IS THE ART OF TRANSMITTING
    INFORMATION, IDEAS AND ATTITUDES FROM ONE PERSON
    TO ANOTHER.
  • COMMUNICATION IS THE PROCESS OF
  • MEANINGFUL INTERACTION AMONG HUMAN BEINGS.

3
Importance of Communication
  • Effective Communication is crucial for all
    areas of life to maintain good relationship
  • Between husband wife
  • Between parents and children
  • Between teacher and students
  • Between doctor and patient
  • Between employer and employee
  • Between colleagues
  • Between every level of an organization
  • Etc, etc

4
Importance of Effective Communication
  • No matter how brilliant and invaluable your idea,
    it is worthless unless you can share it with
    others
  • Effective communication is crucial at every level
    of an organization
  • To effectively communicate a complex idea,
    requires skills beyond elementary conversation
  • Communication is a two-way process involving an
    exchange of ideas
  • Communication is Effective if the message
    received is the same as message sent

5
Communcations Essence
  • PERSONAL PROCESS
  • OCCURS BETWEEN PEOPLE
  • INVOLVES CHANGE IN BEHAVIOUR
  • MEANS TO INFLUENCE OTHERS
  • EXPRESSION OF THOUGHTS AND EMOTIONS THROUGH WORDS
    ACTIONS.
  • TOOLS FOR CONTROLLING AND MOTIVATING PEOPLE.
  • IT IS A SOCIAL AND EMOTIONAL PROCESS.

6
What are the most common ways we communicate?
Visual Images
Spoken Word
Body Language
Written Word
7
Spoken Language
  • An interaction where both participants are
    present
  • Tend to use informal vocabulary
  • The interruptions and overlaps are common
  • Characterized for being Dynamic
  • Is spontaneous and instant
  • Give the opportunity to rethink or rephrase the
    utterance

8
Written language
  • The writer is usually distant from the reader, so
    no visual cues and no immediate feed back
  • Use formal vocabulary, including words which are
    not normally used in spoken language
  • There is time lag between production reception
  • Organized and compact expression due to careful
    sentence structure

9
Process of Communication
10
The Communication Process
Medium
Barrier
SENDER (encodes)
RECEIVER (decodes)
Barrier
Feedback/Response
11
Process of Communication
  • Sender
  • Why to communicate?
  • What to communicate?
  • Usefulness of the communication.
  • Accuracy of the Information to be communicated

12
Process of Communication (contd.)
  • Encoding
  • The process of transferring the information you
    want to communicate into a form that can be sent
    and correctly decoded at the other end.
  • Ability to convey the information.
  • Eliminate sources of confusion. For e.g. cultural
    issues, mistaken assumptions, and missing
    information.
  • Knowing your audience.

13
Process of Communication (contd.)
  • Medium (Communication Channels)
  • Verbal Communication Channels
  • Face-To-Face meetings,
  • Telephones,
  • Video Conferencing.
  • Written Communication Channels
  • Letters,
  • e-Mails,
  • Memos,
  • Reports.

14
Process of Communication (contd.)
  • Receiver
  • Effective Decoding
  • Listen actively
  • Reading information carefully
  • Avoid Confusion
  • Ask question for better understanding
  • Influence on Receiver
  • The prior knowledge can influence the receivers
    understanding of the message
  • Blockages in the receivers mind
  • The surrounding disturbances

15
Process of Communication (contd.)
  • Feedback
  • Feedback can be
  • Verbal Reactions and Non-Verbal Reactions.
  • Positive feedback and Negative feedback.

16
Process of Communication (contd.)
  • Strengths and Weaknesses
  • Verbal Communication
  • Strength - Role of Body Language
  • Weakness - Not possible to give long list of
    directions
  • Written Communication
  • Strength - A proof of a communication
  • Weakness - Written words does not show a
    persons actual feelings

17
Barriers to Communication
  • Internal Barriers
  • Fatigue
  • Poor listening skills
  • Attitude towards sender
  • Lack of interest in message
  • Fear
  • Mistrust
  • Problems at home
  • Negative attitude

18
Barriers to Communication (contd.)
  • External Barriers
  • Noise
  • Distractions
  • Email not working
  • Bad phone connections
  • Environment
  • Language differences

19
Hearing Vs Listening
  • Hearing
  • Physical process
  • Natural
  • Passive
  • Listening
  • Physical as well as mental process
  • Active
  • Learning process
  • A skill

.
20
Value of Listening
  • Listening to others is an elegant art.
  • Good listening reflects courtesy and good
    manners.
  • Listening carefully to the instructions of
    superiors improves competence and performance.
  • The result of poor listening skill could be
    disastrous in business, employment and social
    relations.
  • Good listening can eliminate a number of
    imaginary grievances of employees.
  • Good listening skill can improve social relations
    and conversation.
  • Listening is a positive activity rather than a
    passive or negative activity.


21
Communication in Business
22
Types of Communication
  • Downwards Communication
  • Highly Directive, from Senior to subordinates,
    to assign duties, give instructions, to inform,
    to offer feed back, approval, to highlight
    problems etc.
  • Upwards Communications
  • It is non directive in nature from down below,
    to give feedback, to inform about
    progress/problems, seeking approvals.
  • Lateral or Horizontal Communication
  • Among colleagues, peers at same level for
    information sharing, for coordination, to save
    time.

23
Importance of Communication in Business
  • Business Communication is incomplete without
  • Planning
  • Writing
  • Completing

24
Business Communication
  • Planning
  • Study or analyze your purpose
  • Prepare your layout for writing schedule
  • Identify your audience
  • Investigate about your audience need
  • Always adapt the right medium

25
Business Communication (Contd.)
  • Writing
  • Define the main idea
  • Collect all points on that idea
  • Choose direct or indirect approach
  • Choose good words carefully so that you can
    create effective sentences

26
Business Communication (Contd.)
  • Completing
  • Evaluate content
  • Review your readability
  • Rewriting for clarity

27
Business Communication (Contd.)
  • Business Communication Process
  • can be divided into six phases
  • Sender has an Idea
  • Sender encodes Idea
  • Sender transmits message
  • Receiver gets message
  • Receiver decodes message
  • Receiver sends feedback

28
What makes a Good Communicator?
  • An Active Listener
  • An Effective Presenter
  • A Quick Thinker
  • A Win-Win Negotiator

29
Some Tips to Improve Your Communication Skills
30
Tips to improve Communication
  • Speaking
  • Know what you want to say
  • Control Fear
  • Stop Talking and Listen
  • Think before you talk
  • Believe in your message
  • Repeat Major Points
  • Find out what your Listener wants

31
Tips to improve Communication (contd.)
  • Body Language
  • Keep appropriate distance
  • Touch only when appropriate
  • Take care of your appearance
  • Maintain eye contact
  • Smile genuinely

32
Tips to improve Communication (contd.)
  • Techniques
  • Reduce Jargon
  • Use Humor
  • Ask for feedback
  • Increase your vocabulary
  • Watch your tone

33
Tips to improve Communication (contd.)
  • Listening
  • Prepare to Listen
  • Focus on the Speaker
  • Screen Out Distractions
  • Concentrate on the Message

34
Tips to improve Communication (contd.)
  • Speaking and Listening
  • Ask Questions
  • Avoid Daydreaming
  • Accept Accents
  • Use mind mapping

35
Tips to improve Communication (contd.)
  • Speaking and Writing
  • Get to the Point
  • Explain Abstract words
  • Ask for what you want
  • Illustrate with personal examples
  • Express Emotion
  • Keep it simple
  • Take notes
  • Use Short Sentences

36
Tips to improve Communication (contd.)
  • General Tips
  • Be receptive to New Ideas
  • Respect the Other Persons Point of View
  • Use Good Manners
  • Avoid Words that Hurt
  • Handle Disagreements with Tact
  • Understand the Importance of Timing
  • Present a Good Personal Image

37
Success for YOU
in the new global and diverse workplace,
requires excellent communication skills!
38
Questions
39
Thank You
About PowerShow.com