??????????????? The Strategy and implementation of a Six Sigma Program using Integrated Quality Assurance System (IQAS) Approach

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??????????? ???????????

• ???
• ????????????????

2006?10?
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??

• ??????????
• ??????????
• ?????????(4P)
• ?????????
• Motorola???????
• ?????????
• ???????
• ?????????(DMAIC)
• ????
• ?????????
• ???????????/???????????????
• ??????????/????????????????????

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1. ??????????Quality Improvement Trend in
Industries

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2. ??????????The Concepts of Integrated Quality
Assurance System
SPC DOE Reliability Analysis Quality Information
System Statistical Methods
???
Six Sigma Program Integrated Quality Assurance
System
ISO 9001/9002 D1 9000 QS 9000 Q.C.C.
ZD Program TQC TQM TPM
???
???
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???????

• Six Sigma????????(TQM)????????????????????,??????
  ?????,????????????????????????????,?????????,????
  ??????????
• Six Sigma-Program?1987????Motorola?????Bob
  Galvin???????,????????????????????1995?????????,??
  ??Six Sigma-Program?????????????,????,?????????,??
  ????????????????????????????Six
  Sigma????????????????????????

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3. ?????????(4P)
? Process ? Profit ? Project ?
Personal Satisfaction
6s
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4. ????????

• 6 Sigma?1980???Motorola??????????
• 1981?Motorola???Bob Galvin??5????5????10?
• 1985??????Bill Smith??6 Sigma???
• 1987?11?15?Motorola????6 Sigma
• 1988?Motorola?????????(Malcolm Baldrige National
  Quality Award)
• 1991?Allied Signal(??)????6 Sigma????
• 1995?GE(????)Jack Welch????,??????6 Sigma?????
• ??(??)?500?????????6 Sigma

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????(sigma)

• ????--???
• ? ???????????

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????????????
95.45
68.26
0.001
ppm
0.001
ppm
0
-1
-2
-3
-6
1
2
3
6
99.73
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Process ????

• ?????,Process?1.5s???(???)

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5. Motorola???????

• ?6s ?????????????3.4?????
• p(zgt4.5)p(zlt-7.5)0.0000034

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??????????1.5s??????????
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  ?2 3s?6s???????
?????????
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6. ?????????

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Six Sigma??????
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Six Sigma????
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7. ???????
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????????(?????)
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8. ?????????(DMAIC)
Process Analysis?QFD Process Map?CE?FMEA
SPC EPC APC
Gage RR Process Capability
??
Correlation ANOVA DOE Regression Response Surface
Basic Quality Tools Multi-var Analysis
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Six Sigma Roadmap
(D)
??????????? ??????
????????? ???????? CE
Process ?? (I)
?? FMEA ???????
?? Correlation, Regression DOE ??????
Process ?? (M)
??????????? Response Surface
?????????????? Gage RR?MSA
??????
????????????? ???? Process Capability, Control
Charts
Process ?? (A)
?? Multi-Vari studies??? ???????
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9. ????

• Process Mapping

?? MEASURE

• CE Matrix
• MSA

?? ANALYZE

• FMEA
• Multi-Vari studies

?? IMPROVE

• Design of Experiment

?? CONTROL

• Control Plans

?????Xs
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Process Mapping/CE Matrix
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Process/ProductFailure Modes and Effects
Analysis
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Quality improvement flow
???????
Quality improvement flow
??????? ????? ??
Understand the process
Process Model
?????? ?????????
Change the process
DOE
Continuously
????????????
Control the process
SPC
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Relationship of Specifications, Control Limits,
and Natural Tolerance Limits in the process
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Ideal Outcome (?????)
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Continuous Improvement
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10. ?????????

• Project???????????
• Project??????????
• Project?????????
• Project?????????
• Project??????,?????????
• ??????????
• All improvement takes place project by
  project......and in no other way (Dr. J. M.
  Duran)

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11. ???????????/?????? ?????????
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??????????????/Six Sigma?????????/???????????
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12. ??????????/????????????????????
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?????????/Six Sigma?????????????
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CONCLUSION
WE MUST REDUCE VARIATION UNTIL WE HAVE SATISFIED
IT.
?????????????????????? ?? ???????
If I had to reduce my message for management to
just a few words , Id say it all had to do with
reducing variation.
Dr . W. Edwards Deming