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Dale Carnegie Training

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Title: Dale Carnegie Training


1
Dale Carnegie Training The Global Leader in
Business Training
  • People
  • Performance
  • Profits

Presented by Ralph Nichols-Team Canada
2
To meet the Challenge in the Workplace Today
Requires...
  • Forward Thinking
  • Relationship Oriented
  • Service Focused
  • Technology Literate
  • Facilitative
  • Value Added
  • Team Driven
  • Leaders at every level

3
Breakthrough to Success!
  • People unlock the potential
  • Performance outpace the competition
  • Profits strengthen the
    bottom line

4
Dale Carnegie Training
  • Built on 85 years of success
  • Innovative firing line skills taught in a highly
    interactive coaching setting
  • Spaced - Learning approach enabling systematic
    habit patterning
  • Building profits by building better relationships
    internally and externally
  • Universal principles tailorable to any
    company in any industry

5
The Revolutionary Dale
Carnegie Approach
  • uses team dynamics and intra-group activities to
    help people master the capabilities demanded in
    todays tough business environment
  • delivering enhanced performance levels in
    persuasive communication, creative problem
    solving, consensus building and focused,
    confident and enthusiastic leadership skill.

6
Customer Satisfaction Index
  • Dale Carnegie Product Tailoring is ISO 9001
    certified.
  • More than 300,000 audits and still 96
    satisfaction!
  • More than 30 points higher than the competition.

7
  • Attitude Change - phase one builds on the resolve
    to learn and spurs individuals to envision who
    they can become
  • Knowledge - phase two provides information,
    tools, methods and strategies
  • Practice - phase three puts new knowledge into
    practice in real-world situations
  • Skill Development - phase four hones skills to
    deliver breakthrough performance

8
How do we tailor to your specific needs?
  • The Tailored Solution Process

9
To Help XYZ Ltd. Go From...
Company Vision
Operational Misalignment people and teams going
in their own direction...
10
To This...
Company Vision
Strategic Alignment! people and teams going in
the same profitable direction...
11
To Help Clients answer issues such as...
  • Getting full involvement of team
  • Develop people and organization in tandem
  • Creating a shared sense of vision
  • Achieving alignment in order to get the best
    out of people
  • Deal with corporate terrorists / bottlenecks

12
Four Phases of the XYZ
Ltd. Tailored Solution Process
Reinforcement and Measurement
Research, Design and Development
Phase IV
Phase I
Taking Change Integration Skill Development to
a higher level at XYZ Limited
Phase II
Phase III
Project Focus and Commitment
Implementation
13
XYZ Ltd. Tailored Solution ProcessWorking to
earn sustaining resource status...
  • First Phase Research, Design Development
  • We listen to you and your team to audit, assess
    and statistically analyze team needs. Then,
    together, we custom design and structure the
    change process, choosing from more than 100
    Certified Dale Carnegie Modules and different
    delivery methods.

14
First Phase
1
Project Team Road Map Session
2
Business Improvement Discussions
Research, Design and Development
3
Taking Change Integration Skill Development to
a higher level at XYZ Limited
Report Preparation and Behavior Series Designed
15
Project Partnering Action Steps
FOR INSTANCE, the first few action steps in the
Partnering Process look like this
  • Business Improvement Discussions(BID) -
    groups of 20-25 at a time for the entire team
    involved in the project - group consultative
    process 90 min each - focused listening and
    auditing sessions producing the 7 Health
    Business Indicators as well as Personal /
    Professional Skill Set assessment

16
Project Partnering Action Steps
  • 7 Business Health Indicators Report - graph
    charted report of BIDs results - Personal
    Skill Set Assessment of each participant
    presented for prgm design purposes
  • Change Integration and Skill Development Behavior
    Development Series Design - interactive process
    with Client Leadership Team and the Carnegie
    Consultant Team, using Business
    Improvement Discussions and the Skill Set
    Assessments as guidelines.

17
XYZ Ltd. Tailored Solution Process Working to
earn sustaining resource status...
  • Second Phase Project Focus Commitment
  • Presenting the overall Behavior Development
    Series design with a clear focus on the measured
    and guaranteed Partnering Project Objectives.

18
Taking Change Integration Skill Development to
a higher level at XYZ Limited
4
Report Presentation, Behavior Series Confirmation
Project Focus and Commitment
5
Logistical Planning, Management Team Preparation
6
Kickoff Meeting (All Participants)
Second Phase
19
XYZ Ltd. Tailored Solution Process Working to
earn sustaining resource status...
  • Third Phase Project Implementation
    With the Behavior Development Series
    Project underway, we audit and refine to respond
    real-time to changing conditions on the job with
    Project Team members.

20
Taking Change Integration Skill Development to
a higher level at XYZ Limited
9
Full Behavior Development Series Implementation
Implementation
8
Measurement Evaluate Refinement
7
Pilot Behavior Development Series
1
Third Phase
2
5
3
4
21
XYZ Ltd. Tailored Solution Process Working to
earn sustaining resource status...
  • Fourth Phase Reinforcement Measurement
  • What gets measured gets done, what does not get
    measured does not get done. Designing direct
    self authored links between performance and
    recognition, as well as strong Coaching Skill
    Training, ensures clear and positive ROI.

22
Fourth Phase
12
On-going Strategic Partnership development
11
Recognition, Measurement Evaluation
Reinforcement and Measurement
10
Follow-Up for the Behavior Development Series
Taking Change Integration Skill Development to
a higher level at XYZ Limited
1
3
2
23
A sample selection of Behavior Development
Modules available from some of our foundation
programs
All modules are ACCET certified and CEU
accredited.
24
Take me to your leader...
  • According to Peter Senge, Producing leaders is
    about 80 leadership - establishing direction,
    aligning, motivating and inspiring people - and
    about 20 management and in most cases, change
    efforts have the percentages reversed!
  • Where do yo spend your time? The Dale Carnegie
    Course can support you in getting results in your
    organizwtion through increasing your leadership
    effectiveness

25
The World Famous Dale
Carnegie Course Drivers for Success...
  • Building Greater Self Confidence
  • Sharpening Communication Skills
  • Enhancing Human Relation Skills
  • Improving Leadership Skills
  • Managing Excess Stress and Tension

26
The World Famous Dale
Carnegie Course Session by Session Focus
  • Foundation for Success
  • Team Orientation
  • Building Self Confidence
  • Setting Breakthrough Goals
  • Using the Power of Enthusiasm
  • Crashing Through Barriers
  • Strengthening Relationships
  • Using the Power of Recognition
  • Becoming Flexible
  • Stating Opinions
  • Inspiring Others
  • Identifying Breakthrough Results

27
The World Famous Dale
Carnegie Course What Grads say
  • This course has been worth more to me than my
    engineering degree and MBA combined!
  • Ive found this training to be timeless in its
    applied messages of how-to develop and
    maintain higher levels of motivation and
    professionalism.
  • Ive found no other course as focused on
    firing-line skill development . Its electric
    and fast paced.
  • All 10 employees loved it. It changed their
    attitudes with each other. Productivity has
    increased and people get along.

28
What, are you kidding?...
  • 40 of newly appointed managers fail within 18
    months - that includes performing significantly
    below expectations or being terminated.
  • Is your organization rpviding all the tools your
    managers need to succeed and breathrough?...

29
Leadership Training For Managers
  • Based on a new paradigm of leadership that
    focuses on trust, teamwork, empowerment and
    accountability, the LTM develops the essential
    skills of creativity, delegation, communication,
    problem analysis, time management and motivation.
    Projects relate specifically to the workplace,
    where skills can be applied immediately.

30
Leadership Training For
Managers The
Working Persons MBA
Build a Better Management Team Save Money
  • Enhancing Leadership Qualities
  • Encouraging Innovation
  • Communicating Powerfully
  • Recruiting and Retaining Talented Employees
  • Improving Decision Making
  • Building Cooperation
  • Planning
  • Delegation for Results
  • Managing Conflict and Change
  • Setting Performance Goals

Coaching and Evaluating Others
31
Hellow, anyone out there?...
  • 87 of customer inquiries are never followed up
  • 23 or requests for literature never receive a
    response
  • 81 of all sales are closed after the 5th call
  • 40 of all sales verterans experience bouts of
    call reluctance
  • Sales success lies in consistent and productive
    sales activity

32
The Sales Advantage
  • An exciting cutting-edge program attuned to
    the demanding role of consultative based client
    relationship development. Salespeople at every
    level are trained in how to profile and develop
    customer relationships that create repeat
    business. It empowers you to use the best
    technology available to manage and track the
    entire sales process. Web based support and
    coaching is also part of the process.

33
The Sales Advantage Sales Funnel
34
The Sales Advantage Session Headings
  • Planning the Pre-Approach
  • Mastering Telephone and Interview Techniques
  • Obtaining Critical Information
  • Developing Sales Solutions
  • Interpreting Customer Signals and Negotiating
    Effectively
  • Gaining Commitment Excelling at Follow-Up
  • Resolving Objections
  • Applying the Sales Process

35
High Performance Teams
  • Good teamwork is an unbeatable advantage. In a
    hospital emergency room on the deck of a sail
    boat or in the trenches of business. But how do
    you turn talented individual players into a high
    performance team? This training concentrates on
    how teams can maximize their effectiveness by
    establishing ground rules, leverage shared values
    and the strengths of each player to attain team
    goals.

36
High Performance TeamsSession Titles
  • Commitment
  • Communication Between Team Members
  • Communicating as a Team
  • Collaboration Within and Between Teams
  • Collaboration In Making Decisions and Resolving
    Conflict
  • Coordination

37
World Class Customer Service
  • This focused program gives employees the
    practical skills to develop and sustain long-term
    customer relationships. The training features the
    best practices on how to discover customer
    priorities, understand customer needs, resolve
    customer conflict and anticipate new customer
    demands. In addition participants learn ways to
    create add-on and cross-selling opportunities.

38
World Class Customer Service Session Titles
  • Understanding World Class Customer Service
  • Providing Sales-Related Service
  • Resolving Customer Conflicts
  • Negotiating with Customers
  • Servicing Internal Customers
  • Achieving World Class Customer Service

39
Wake me up when its over!...
  • According to the Wall Street Journal, 200 CEOs
    and VPs rated presentations they heard
    accordingly
  • 40 put them to sleep
  • 44 were boring
  • 13 were neutral
  • 3 were stimulating
  • Are you in the top 3?

40
High Impact Presentations
  • A dramatic video-intensive program that helps
    eliminate bad habits that confuse presentations.
    It coaches participants to peak performance
    levels and is loaded with fresh ideas, practical
    tools and the latest methods. Participants will
    develop their communication and persuasion
    abilities as the instructors review videotapes of
    their classroom performances.

41
High Impact Presentations Session Titles
  • Creating a Positive First Impression
  • Representing Your Organization
  • Presenting Complex Information
  • Communicating With Greater Impact
  • Motivating Others to Action
  • Responding to Pressure Situations
  • Inspiring People to Embrace Change

42
The Global Leader in Business Training Dale
Carnegie
  • Tailored to, and focused on, your People, your
    Performance, your Profits.
  • Highly interactive and firing line oriented to
    your day-by-day challenges.
  • Integrates pre and post 360 Job Behavior
    Feedback Assessment to maintain results focus.
  • Guaranteed self financing.

43
A few of our Clients Working to earn sustaining
resource status...
44
Dale Carnegie Training The Global Leader in
Business Training
Presented by Ralph Nichols-Team Canada
  • People
  • Performance
  • Profits

This presentation produced by Charles
Regan 800.463.6732 519.979.4141 charlie_at_GoDC.com
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