BUREAU VERITAS

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BUREAU VERITAS
"Best Practices Workshop of Distribution Heads"
being organized at the initiative of Ministry of
Power on AT 27th January 2004
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1 gt INTRODUCTION TO BUREAU
VERITAS BVQI
SUMMARY
2 gt OVERVIEW OF ISO 90012000
3 gt BENEFITS OF CERTIFICATION
4 gt IMPLEMENTATION OF ISO 9001 2000
5 gt CONCLUSION
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1
INTRODUCTION TO BUREAU VERITAS
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INTRODUCTION TO BUREAU VERITAS
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INTRODUCTION TO BUREAU VERITAS--OUR MISSION
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• Deliver economic value (increased performance,
  reduced risk) to our clients through effective
  quality, health and safety, and environment
  management of their assets, projects, products
  and systems.

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INTRODUCTION TO BUREAU VERITAS-- OUR CORE VALUES
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CORPORATE GOVERNANCE

• Integrity
• Independence
• Impartiality
• Respect for others

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INTRODUCTION TO BUREAU VERITAS--HISTORICAL
HIGHLIGHTS
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CORPORATE GOVERNANCE
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INTRODUCTION TO BUREAU VERITAS--THREE AREAS OF
EXPERTISE
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OUR BUSINESS

• Conformity and Certification
• From design review to testing, inspection and
  analysis.Issue of certificates, marks, labels
  and reports
• An undisputed world leader
• Consultancy and Training
• Quality, Health, Safety, Environment.Reference
  standards and performance indicators
• High level of technicality and quality
• Outsourcing
• Total or partial management of customers  QHSE
  functions
• The reliability of a true long- term partner

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INTRODUCTION TO BUREAU VERITAS
GLOBAL LEADER WITH LOCAL APPROACH
BVQI operates from dedicated offices located in
45 countries
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INTRODUCTION TO BUREAU VERITAS
Accreditation bodies
Accreditation ISO/IEC Guide 62
EN 45012
Product
Certification bodies
Certification ISO 9001 etc.
Organisations
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ACCREDIATIONS BVQI HAVE OVER 27 ACCREDIATIONS
CREDIBILITY !
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BVQI CREDENTIALS

• INTERNATIONAL NETWORK
• GLOBAL SERVICE
• LOCAL EXPERT KNOWLEDGE
• ACCREDITATION CREDIBILITY
• HIGHLY QUALIFIED AUDITORS
• EXPERIENCE IN ALL SEGMENTS OF THE
  INDUSTRIES

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SOME OF OUR CLIENTS. India

• ABB
• ALCATEL
• ALSTOM
• AMERICAN DRY FRUITS
• ARVIND GROUP
• BAJAJ AUTO
• BAX GLOBAL
• BEML
• BHEL
• BPCL
• BOMBAY DYEING
• CROMPTON GREAVES

• DHL
• EICHER TRACTORS
• GREAVES
• HEWLETT PACKARD
• HAL
• HINDUSTAN LEVER LTD.
• HUTCHISON MAX
• ICI
• INDAL
• INFOSYS
• KIRLOSKAR GROUP
• LARSEN TOUBRO
• LUCAS TVS

• MAFATLAL GROUP
• NIIT
• NOCIL
• PHILIPS GROUP
• RELIANCE GROUP
• SHAW WALLACE
• SUNDARAM GROUP
• TATA TEA
• TIMESOF INDIA
• TELCO
• VIP
• WIPRO GROUP

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BVQIs services

• Social Accountability
• SA8000
• Codes of Conduct
• OHS
• Safety Cert
• BS8800
• Food
• HACCP

• Quality Assurance
• ISO 9000
• QS-9000
• AS 9000
• ISO/TS 16949
• Environment
• ISO 14001
• EMAS

TRAINING

• Integrated Systems

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BVQI

• First clas service
• World class recognition

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OVERVIEW OF ISO 90012000
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Overview Of ISO 9001 2000

• Consolidation of ISO 9000 family - Current 20
  standards to be replaced by four
• ISO 9000 Quality management systems-
  Fundamentals vocabulary
• ISO 9001 Quality management systems -
  Requirements
• ISO 9004 Quality management systems - Guidance
  for performance improvement
• ISO 19011 Guidelines for auditing quality
  environmental management systems
• To be supported by technical reports

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ISO 9001 2000

• Some basics
• Applicability Universal
• Aim Enhancing customer satisfaction
• Scope As per the requirements of the
  organization

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ISO 90012000

• 01 General
• Strategic decision - adoption of QMS
• QMS design implementation is organisation
  specific
• Standard can be used by internal external
  parties to assess the ability to meet customer,
  regulatory and organisations own requirements
• QMS requirements are complementary to technical
  requirements for product

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ISO 90012000

• The Process Approach . Process approach to
  quality management encouraged
• . Introduces explains the process
  model as conceptual presentation of QMS
  requirements specified

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Processes
Controls (e.g.procedure)
Process Activities Resources
Input
Output
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Processes - understand
interactions
Process A
Process C
Process D
Process B
Input Output Controls
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The QMS Model
C U S T O M E R
C U S T O M E R
Quality Management System Continual Improvement
S a t i s f a c t i o n
Management responsibility
R e q u i r e m e n t s
Resource management
Measurement, analysis, improvement
Product realisation
Product
Input
Output
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Process and System Approach

• Identify and manage processes
• Determine the sequence and interaction of
  processes
• Determine the criteria and methods to ensure
  effective operation of the processes
• Measure, monitor, analyse the processes and
  implement actions necessary to achieve planned
  results and continual improvement
• Ensure availability of information necessary to
  operate processes
• (ISO 90012000 clause 4.1)

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The Demming Cycle
Plan
Correct
Do
Verify
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The recognition process

• Understanding the standard requirements
• Establishment of a quality management system
• Certification
• Accrual of benefits

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ISO 90012000

• The requirements
• Quality Management System
• Management Responsibility
• Resources Management
• Product Realization
• Measurement, Analysis Improvement

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ISO 90012000

• Clauses 0 - 3
• Introduction
• Scope
• Normative references
• Terms and definitions

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ISO 90012000

• Clause 4
• QMS requirements
• Process approach
• Documentation requirements

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ISO 90012000

• Clause 5
• Management responsibility
• Commitment, Customer focus
• Policy, Objectives, Planning, Communication

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ISO 90012000

• Clause 6
• Resource Management
• Human resources
• Infrastructure
• Work Environment

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ISO 90012000

• Clause 7
• Product Realization
• Planning
• Marketing, selling, design, production, purchase

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ISO 90012000

• Clause 8
• Measurement, Analysis Improvement
• Measure, Analyse and improve

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Myths

• ISO is only documentation
• ISO is expensive
• ISO is for the auditor
• ISO is the responsibility of MR
• ISO will drastically improve results
  immediately
• ISO is TQM

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BENEFITS OF CERTIFICATION
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Benefits of certification

• Commercial
• Non-commercial

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Benefits of certification

• Enhanced customer satisfaction and loyalty
• Reduced quality costs
• Increased competitiveness
• Improved internal transfer of know how
• Improved morale and motivation of staff

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Benefits Commercial

• Competitiveness
• Customer confidence
• Exports
• Governmental recognition

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Benefits Non-commercial

• Quality, an essential requirement today
• Continual improvement, another necessity
• Effect on costs
• Higher quality costs less
• Quality has one of the highest ROI
• Almost the entire standard is preventative in
  nature !

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Benefits Non commercial

• Opportunity to integrate systems
• Inspiring confidence to the management and people
  of the organization
• Transparency
• Identification of non conformities
• Reduced errors
• Internal quality audits
• Prestige
• Improved morale of staff
• Improvements becoming a way of life
• A stepping stone to TQM

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To Summarise

• Generic
• Goes beyond quality assurance to include customer
  satisfaction
• Based on 8 quality management principles
• Process approach
• Allows tailoring to business but does not loose
  sight of customer focus
• Low on documentation and high on effectiveness
  (performance)
• Focuses on continual improvements through
• Quality objectives
• Corrective and Preventive actions

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Benefits of certification

• Certification of quality system to ISO 9001 as a
  bonus
• Tangible proof that the companys quality system
  complies with internationally recognised
  standard.
• Avoidance of multiple second party audits.
• Marketing edge.

Benefits of certification
Certificate
ISO 9001
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Benefits of certification

• An opportunity to eliminate any excessive
  documentation requirements

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• THE CERTIFICATION
• PROCESS

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THE CERTIFICATION PROCESS
Top management commitment
Formation of Steering committee
Understanding The standard
Time bound Action plan to Fill gaps
Review of the Existing system
Gap Analysis
Internal Audits And Management Reviews
Pre-assessment review
Certification Audit
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Continual Improvement

• Problem Solving Techniques
• Cause effect diagram
• Pareto analysis
• Flowcharting
• Brain storming

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How to effectively approach the project?

• Steering committee and task force
• Diagnosis of an existing system
• Execution plan
• Training
• Planning, Re- engineering, Documenting
• Implementation
• Audits and review
• Possible changes

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• Identification and control of processes, their
  sequence and interaction is critical for
  effective quality management

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IMPLEMENTING THE STANDARD

• STEP 1
• TOP MANAGEMENT COMMITMENT
• A basic requirement for any quality initiative
• Direction,monitoring and motivational aspects

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IMPLEMENTING THE STANDARD

• STEP 2
• FORMATION OF A STEERING COMMITTEE
• To legitimise the issue
• Should include top/middle/junior management
  personnel
• Regular review of progress

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IMPLEMENTING THE STANDARD

• STEP 3
• UNDERSTANDING THE STANDARD
• Attend training programmes
• Organise Awareness programmes for all
• Interpretation to the organisational practice
• Appointment of a external expert if necessary

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IMPLEMENTING THE STANDARD

• STEP 4
• REVIEW OF THE EXISTING SYSTEM
• Review of all current practices, written or
  otherwise
• Review for
• Adequacy
• Suitability
• Effectiveness

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IMPLEMENTING THE STANDARD

• STEP 5
• GAP ANALYSIS
• Gap between the current practices and ISO
  9001 requirements
• A checklist could be useful

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IMPLEMENTING THE STANDARD

• STEP 6
• TIME BOUND ACTION PLAN TO FILL THE GAPS
• For documentation
• For compliance
• For suitability
• For adequacy
• For effectiveness

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• STEP 7
• INTERNAL AUDITS MANAGEMENT REVIEWS
• To evaluate adequacy of documentation
• To evaluate compliance
• To evaluate effectiveness

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IMPLEMENTING THE STANDARD

• STEP 8
• PRE-ASSESMENT
• By an external agency usually the certification
  body
• In good time before the certification audit

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IMPLEMENTING THE STANDARD

• STEP 9
• CERTIFICATION AUDIT
• By the certification body

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IMPLEMENTING THE STANDARD

• STEP 10
• CONTINUED COMPLIANCE
• By reviews
• By audits internal
• By audits -- external

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• Quality system is for the organisation, and not
  organisation for the system.

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• Unnecessary changes should not be imposed.
• Always consider
• company culture
• operating philosophy
• nature of business
• market environment.

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• Flaws to avoid
• System that is not tailored to suit the
  organizations mode of operation

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• Flaws to avoid
• Insufficient training, communication awareness

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• Certification Process
• Contract Review
• Initial Audit
• Certification
• Surveillance
• Re-certification audit

Certificate ISO 9001
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• Scope of certification
• Standard
• Products covered
• Locations covered
• Elements of organisation covered

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• Accreditation
• To ensure uniform standard of certification
• To ensure recognition of certificates

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• BVCI GIVES THE NECCESARY
• TRAINING
• 01 DAY AWARENESS
• 02 DAYS INTERNAL AUDITS
• 05 Days IRCA APPVD LEAD AUDITOR COURSES
• THE TRAINING CAN BE
• OPEN
• INHOUSE

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YOUR SESSION NOW ..

• YOUR
• QUESTIONS
• PLEASE

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• Thank You !

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CONCLUSION
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