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Organizations, Business Processes and Information Systems

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Organizations, Business Processes and Information Systems Panagiotis Kanellis, ... – PowerPoint PPT presentation

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Title: Organizations, Business Processes and Information Systems


1
Organizations, Business Processes and Information
Systems
Panagiotis Kanellis, ?p?st?µ?????? S??e???t??
?µ?µat?? ?????f?????? ???? Business Consulting,
377 Syngrou Ave., 175 64 Athens, Greece Email
kanellis_at_di.uoa.gr
??a?????? ?a?t????, ?p??????? ?a????t?? ?µ?µat??
?????f?????? ???? ?t???a ?????f??????,
?a?ep?st?µ??p???, 157 84 ????a Email
martakos_at_di.uoa.gr
2
Talk about...
  • Organizations
  • Business Processes
  • The Ways Organizations Affect IS
  • The Ways IS Affect Organizations
  • Implementing Change

3
Organizations and IT
4
Common Features of Organizations
  • Standard Operating Procedures (SOPs)
  • Politics
  • Culture
  • Organizational change requires far more time that
    technological change requires

5
Organizations and Environments
  • 10 of Fortune 500 companies in 1918 survived
    more than 50 years
  • 50 of new private organizations are out of
    business within 5 years
  • Reason Inability to adapt to a rapidly changing
    environment

6
Business Processes
  • The unique ways in which organizations
    coordinate and organize work activities,
    information, and knowledge to produce a valuable
    product or service
  • Business Processes are cross-functional
  • Not deciding how to use computers to improve
    business processes but instead to first
    understand what business processes need
    improvement

7
Salient Features of Organizations
8
How Organizations Affect Information Systems
  • How have organizations actually used information
    systems?
  • Who operates information systems?
  • Why do organizations adopt information systems in
    the first place?

9
How Information Systems Affect Organizations
  • Economic Theories
  • Microeconomic theory
  • Transaction cost theory
  • Agency theory
  • Behavioral Theories
  • Decision and Control Theory
  • Postindustrial Theory
  • Cultural Theory
  • Political Theory

10
Implementing Change
11
Implications for the Design of Information Systems
  • The environment in which the organization must
    function
  • The structure of the organization hierarchy,
    specialization, SOPs
  • The culture and politics of the organization
  • The type of the organization
  • The extent of support and understanding of top
    management
  • The level of organization at which the system
    resides
  • The principal interest groups affected by the
    system
  • The kinds of tasks, decisions and business
    processes that the information system is designed
    to assist
  • The sentiments and attitudes of workers in the
    organization who will be using the information
    system
  • The history of the organization past investments
    in IT, existing skills, important programs, and
    human resources
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