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CULTURAL DIVERSITY

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CULTURAL DIVERSITY Structure of Presentation 1.0 What is Culture? 2.0 Understanding Cultural Differences 3.0 Dealing with Cultural Differences 1.0 What is Culture ... – PowerPoint PPT presentation

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Title: CULTURAL DIVERSITY


1
CULTURAL DIVERSITY
2
Structure of Presentation
  • 1.0 What is Culture?
  • 2.0 Understanding Cultural Differences
  • 3.0 Dealing with Cultural Differences

3
1.0 What is Culture - definition
  • Culture is a shared system of
  • Meanings
  • Beliefs
  • Values
  • Behaviours
  • through which experience is interpreted and
    carried out

4
Culture is
  • Relative
  • Learned
  • Taught
  • Changes over time
  • Complex responsive process

5
  • A set of learned behaviors, values, beliefs and
    patterns of interaction shared by a group of
    people who tend to share historical and
    geographical proximity.
  • Culture is everything that people have, think,
    and do as members of their society.
  • One's own culture provides the "lens" through
    which we view the world...
  • In other words, culture is central to what we
    see, how we make sense of what we see, and how we
    express ourselves.

6
THE LEVELS OF CULTURE
7
Forces Shaping Individual Culture
Urbanisation
Education
Nationalism
Colonisation
Migration
Industrialisation
Personal Culture
Minority Experience
Social background
Values World-views Beliefs Behaviours
Cross-cultural Adjustments
Ethnic background
Profession
Religion
Gender
Language
8
2.0 Understanding cultural differences
  1. Identify Common Ground / background
  2. Identify barriers
  3. Remove communication barriers
  4. Adapt your communication style

Language Perceptual Mental framework
9
Culture in Operations
10
2.0 Understanding Cultural Differences
Typologies of cultures
  • Task oriented
  • People Oriented
  • Listener Oriented

11
Task Oriented Cultures
  • Anglo American / German
  • Data / Facts / Numbers / Individuals
  • Style of communication CBS (Clear Brief
    Sincere), no overlapping, topic first

A
B
12
Multitask Oriented Cultures
  • Mediterranean / Middle east
  • People oriented / courtesies
  • Style of communication
  • Comment - topic / overlapping

A
B
13
Listener Oriented Cultures
  • Far East / Finnic
  • Collectivism / community /Spirituality
  • Style of communication
  • Long pauses / meditation

A
B
14
Which Communication Style?
  • Power P Distance D
  • Deferential (-P D) diplomacy
  • Solidarity (-P -D) business
  • Hierarchical (P -/D) power differ.
  • Involvement VS independence
  • strategies

15
Roots of Diversity
  • Nationalism
  • Religion
  • Ethnic Mixtures
  • Customs Habits
  • Logic

16
Nationalism
  • Nationalism has many common factors
  • RACE superiority of ethnic background
  • COUNTRY borders geography
  • LANGUAGE priority of linguistic kinship
  • RELIGION deep religious faith
  • CULTURE common values

17
Resurgence of Nationalism
  • Often due to the collapse of empires or
    ideologies.
  • Can be either a good thing or a bad thing

18
Understanding Cultural Differences
  • Religion
  • Religion still an important place in many
    societies
  • Knowledge of religion of host nation very
    important
  • Respect

19
Collapse of law order can lead to
20
3.0 Dealing with Cultural Differences
  • Building Cultural Awareness
  • Understand your own culture
  • Understand and accept logic of other cultural
    frameworks

21

3.0 Dealing with Cultural Differences
  • Communication
  • Language is culture specific
  • Avoid use of idiomatic expressions
  • Careful with humour

22
Dealing with Cultural Differences
  • Family and Gender
  • Elders are highly respected in some cultures
  • Understand family ties
  • Different gender beliefs and views

23
Logic
  • The logic of other cultures may not be what we
    are accustomed to
  • We have to try to understand their logic and
    apply it for our own needs

24
Special Considerations
  • Alcohol
  • Male ? Female
  • Status
  • Recognize Friction and Stress
  • Military v Civilian
  • The Generation Gap

25
To avoidbackground
  • Stereotypes
  • Prejudice
  • Ethno-centric perspectives

26
Host Countrys Culture
  • Knowledge of history, culture, customs and
    traditions
  • Background
  • Expectations

27
Dealing with Cultural Differences
  • Body Language
  • Gesture/body language have different meanings
  • Smile will never be misunderstood
  • Polite handshake is accepted in most cultures

28
Eating habits
  • Utensils vs non-utensils
  • Common plates
  • Types of food
  • Beef, pork, fish
  • Religious reasons
  • Meal times

29
Cultural Shock
  • Unfamiliar
  • Language
  • Climate
  • Currency
  • Road signs
  • Colleagues
  • Adaptation process

30
The Adaptation Stages
  • Honeymoon
  • Initial confrontation
  • Adjustment crisis
  • Recovery

31
Adaptation Stages
  • Honeymoon
  • First Exciting Contact with the Culture
  • Observe
  • Excitement, curiosity, slight concern
  • Initial Confrontation
  • First intensive feelings
  • Attempt to solve problems in familiar ways
  • Surprise, confusion mystified about others
    behaviours

32
Adaptation Stages
  • Adjustment Crisis
  • Problems intensify
  • Some experimentation with new behaviours
  • Frustration, anger, confusion about own identity
  • Recovery
  • Sense of belonging to culture emerges
  • New strategies to help one function effectively
  • The culture is understandable, many aspects of
    the new culture are enjoyable.

33
Cultural Intelligence
Conclusion
  • Open-minded
  • Benefit from different cultures

34
Develop Cultural Knowledge
Conclusions
35
Thesis
Antithesis
Synthesis
  • Immanuel Kant

You do not have to like or accept different
behaviour, but try to understand it
36
(No Transcript)
37
Summary
  • Avoid conflicts due to misperception and make a
    positive impression when dealing with the host
    culture
  • Prepare yourself ahead of time prior to
    deployment this will give you more credibility
    and respect
  • Follow the rules (written or not) of the host
    country
  • Make the effort, it will be worth it in the long
    run!!!

38
Cultural Diversities
  • If you are
  • Humble, Respectful and Friendly
  • you will always be fine

39
in business you dont get what you deserveYou
get what you negotiate!
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