Our plans for 20052008

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Inspecting Informing Improving

• Our plans for 2005/2008

Murray Devine Safety Strategy Lead September 2005
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Why we exist

• Inspect
• To inspect the quality and value for money of
  healthcare and public health
• Inform
• To equip patients and the public with the best
  possible information about the provision of
  healthcare
• Improve
• To promote improvements in healthcare and public
  health

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How we work

• we work closely with patients, carers, those who
  use services and the public to maintain our focus
  on improving their experiences of healthcare
• we promote the rights of all to opportunities to
  improve their health and to have good healthcare
• our approach to assessment is based on the best
  available evidence and supports improvement
• we work in partnership to ensure a targeted and
  proportionate approach to audit and inspection
• we are independent and fair in our decision
  making and report what we find without fear or
  favour
• we are accountable for our actions and for what
  we achieve in relation to our costs

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Our responsibilities

• Inspecting
• by assessing the performance of the NHS using
  standards set out by the Department of Health
  based on the best available evidence to support
  improvement
• by registering and inspecting individuals and all
  organisations that provide independent healthcare
  services

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• Informing
• by producing an annual rating on healthcare in
  England
• by publishing an annual report on healthcare in
  England and Wales which we present to Parliament
• by giving patients, carers and the public the
  best possible information so that they can make
  informed decisions about their healthcare

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• Improving
• by informing patients, carers, the public,
  providers of healthcare and the Government about
  the standard and quality of healthcare services
• by assessing the performance of organisations
  providing healthcare by reference to
  developmental standards which promote improvement
• by carrying out investigations when allegations
  of serious failings are raised, particularly when
  there are concerns for the safety of patients

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Where we work

• the Healthcare Commission has offices in London,
  Bristol, Leeds, Manchester and Nottingham and
  works closely with organisations in each area
• the Healthcare Commission also works with the
  Health Inspectorate Wales, and the Care Standards
  Inspectorate Wales. This is to ensure our
  national reviews and annual State of Healthcare
  reports are complementary and mutually enforcing
  for both England and Wales. There is also
  potential for extending our programme of
  improvement reviews to Wales, which we are
  reviewing with our Welsh partners.

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What we aim to achieve by 2008 our strategic
goals

• to promote better experience of health and
  healthcare for patients and the public through
  fair and credible systems for assessing and
  rating performance across the NHS and independent
  sector
• to safeguard the public by acting swiftly and
  appropriately on complaints, concerns and
  significant failings in the provision of
  healthcare
• to provide authoritative, independent, relevant
  and accessible information about what is going on
  in healthcare and the opportunities for
  improvement
• to use our assessments and other activities to
  promote action to reduce inequalities in peoples
  health and to improve their experiences of
  healthcare and access to services through greater
  respect for human rights and diversity
• to take a lead in coordinating and improving
  impact and value of money of assessment and
  regulation in healthcare
• to support our people in creating an efficient,
  flexible and highly skilled organisation
  delivering world class assessment and regulation

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Our work in 2005/2006

• in July 2005 we published our last star ratings
  for NHS organisations. We have introduced a new
  system of assessment for 2005/2006 the annual
  health check. This will include a broader range
  of issues of concern to patients and the public
• improvement reviews driving improvement in the
  areas of substance misuse, tobacco control,
  childrens health, MRSA, mental health and heart
  failure

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• surveys of patients and NHS staff diabetes,
  mental health, PCTs
• national clinical audits
• second stage complaints
• investigations
• reducing the burden and working with partner
  organisations through the Concordat
• information products

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• Healthcare Commission
• Finsbury Tower
• 103-105 Bunhill Row
• London
• EC1Y 8TG
• Switchboard 020 7448 9200
• Helpline 0845 601 3012
• E-mail feedback_at_healthcarecommission.org.uk