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First Steps in Developing eBusiness in South-Karelian SMEs in 2002

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LIIKETOIMINTA. Etel -Karjala Kymenlaakso P ij t-H me ... Camber of Commerce. Developing Organisations. Bullets, articles, meetings. www.eLiiketoiminta.com ... – PowerPoint PPT presentation

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Title: First Steps in Developing eBusiness in South-Karelian SMEs in 2002


1
First Steps in Developing eBusiness in
South-Karelian SMEs in 2002
RECEARCH 2001
BUSINESS TO COMPANIES
20
10
10
30
5
2
_at_
WWW
CRM Customer Service
Office Environment
Accounting
Accounting Company
2
Altogether 749 new Applications were Installed
in 399 SMEs during 1.1.2002 30.8.2003
RESULTS 2003
BUSINESS TO COMPANIES
3
Over 700 ePlans were done in SMEs
RESULTS 2003
BUSINESS TO COMPANIES
4
Altogether 726 SME Personnel were Educated to use
new Applications. Education was Given by 67
Application Providers.
RESULTS 2003
BUSINESS TO COMPANIES
5
To Help to Find the Proper Application
ACTIONS
BUSINESS ROADMAP
_at_
WWW
5
10
2
20
Fax
eMail
Phone
www
Letter
2
sms/mms
Multi Channel
30
Products
Paying
Service Level
Buying
Services
Prices
Offer
Tender
6
Total Amount Used for Education 420 696 ESF
Support 244 838 58SMEs Self
Financing 175 858 42
RESULTS 2003
BUSINESS TO COMPANIES
7
Increasing Efficiency in the SMEs Business
Networks
2004-2006
2002-2003
gt
gt
gt
gt
eBusiness for SME
eBusiness on the Net
eMessages eProcesses
Product Managementand Publication
Network Management
Internal Applications and Processes
  • CRM
  • Customer Service
  • Sales
  • Marketing
  • ERP
  • Office Environment
  • Management
  • Personnel
  • SCM
  • Supply
  • Production
  • Deliveries

Customer
  • Product Documents
  • Planning
  • Production
  • Sales
  • After Sales
  • Spare Parts
  • Order Delivery Chain
  • Activity on the net
  • Accurate Deliveries
  • Process Deviations
  • Process Status
  • Monitoring
  • Business Models
  • Controlled Orders
  • Project Business
  • Messages
  • Offers
  • Orders
  • Order Confirmations
  • eInvoices
  • Cover Letters
  • Inventory Status

Retail
Large Enterp
SME
Supplier
Connection to Improve Efficiency
8
Business Processes and eBusiness on the net
NEXT STEP 2004-2006
BUSINESS ON NET
Case Example
Channel
Message
Message
Selling invoice
Purchase invoice
eInvoice
-eInvoice -eLetter -letter
Salary letter
Employers Reports
TYVI reports
eGovernment
payment
Account Statement
Payment Flow
Payment transfer
Internet
Offer
Email attachment
Email attachment
Purshace order
9
BUSINESS ON NET
Regional driving forces of eInvoicing (9)
Suomen Karbonaatti
Imatra
Joutseno
Lappeenranta
Operators (3 Banks 6 other operators)
Application Providers (400)
SMEs (1500) send eInvoices to LargeEs (9)
www.eLiiketoiminta.com
10
FOCUS 2 - PROCESS
Sales Invoices
Purchase Invoices
  • Making sales invoice
  • custom info
  • product info
  • payment info
  • Paper invoice
  • opening
  • scanning
  • intrepetation
  • Letter
  • eLetter
  • eMail
  • eInvoice
  • Sending Invoice
  • eInvoice
  • checking
  • accounts receivable
  • recycling
  • approval
  • accounts payable
  • Bookkeeping

operators
  • Sales receivables
  • register control
  • remarks
  • collections
  • Bookkeeping

Bank statement
11
SMEs core processes over 1 billion (109)
messages in FinlandB2B
MESSAGES
Currentpenetration98
PAYMENTS 500 mill. pcs
INVOICING 200 mill. pcs
Currentpenetration8
8 M
8 M


4 M
4 M
2 M
2 M

2000 2001 2002 2003 2004 2005
2006 2007
2000 2001 2002 2003 2004 2005
2006 2007
PRODUCT MANAGEMENT
PURCHACING 200 mill. pcs ?
OFFERS 400 mill. pcs ?
8 M
8 M


4 M
4 M
2 M
2 M
2000 2001 2002 2003 2004 2005
2006 2007
2000 2001 2002 2003 2004 2005
2006 2007
12
eINVOICES CONNECTIONS
Additional information Anilinker Elisa TeliaSone
ra
13
Internet Paying Approximately 99 of SMEs uses
Internet Banking saving moneyeInvoicing
eInvoice proves the competitiveness and saves
even more money
NEXT STEP 2004-2006
BUSINESS ON NET
Amount of Invoices b-to-b 200 million
invoices/year b-to-c 200 million
invoices/year Costs 40/Paper invoice 20/eInvoic
e Savings if 25 of all invoices are
eInvoices 20 x 100 million 2.000.000.000
2 Billion
Case eInvoice sending receiving recycling
transfer to finance systems
14
WORKING COSTS
  • PURCHASE INVOISES 1 000 PSC
  • Receiving invoices 9,00 min
  • Opening the post 1 min
  • Stampling the date of invoice 1 min
  • Attach the despatch note 2 min
  • Copying 1 min
  • File the copy and despatch note 1 min
  • Checking and posting (the invoice) 2 min
  • Copy to buyer 1 min
  • Supplier number marked onto the invoice 1 min
  • Workflow of invoices 9,00 min
  • Checking 1 min
  • Approval 2 min
  • Take to bookkeeping agency 3 min
  • Posting the invoice to bookkeeping 1,5 min
  • Checking 1 min
  • Auditing and bookeeping 8,50 min
  • Entry into the purchase ledger 2 min
  • Approval 0,5 min
  • SALES INVOISES 1 000 PSC
  • Making invoice 3,00 min
  • Take up customer number 0,5 min
  • Make the invoice 2 min
  • Printing 0,5 min
  • Sending invoices 6,00 min
  • Put into the envelope 1 min
  • Take to post office 3 min
  • Filing 0,5 min
  • Copying to files 0,5 min
  • Invoice copy to seller
  • Take to bookkeeping agency 3 min
  • Auditing and bookeeping 4,00 min
  • Entry into ledger 1 min
  • Bookkeeping 1 min
  • Search of invoice 1 min
  • Error handling 2 min
  • Yhteensä 13,00 min
  • 1 000 Sales Invoices

15
Estimated Personnel Work Load of the Process of
Financial Management (3 737 man years) of
Finlands State Treasury
16
Unit Costs in the Handling Purchasing Invoices
Scanning done by own Organization
Scanning Outsourced
eInvoice
Saving
Saving
17
Processes B2B
MicroSME
Nordea OP Sampo
Accounting
Large Es
transfer
eInvoice service,Inter-net banking
Financial Manag.
ERP
Accounting
SME
transfer
Purchase workflow
Anilinker Basware Enfo Elisa -Solutions Elma Tieto
Enator VM-Data/Novo TeliaSonera
Finacial management Internet/ASP
Account. C.
SME
  • Sales
  • Purshaceinvoicing

Financial Manag.
transfer
transfer
Own
Medium Es
ERP
  • Cach eDoc
  • transfer

Conversions Routing Authentication
18
Processes B2B
Operators
Medium Es
Messages
Anilinker Atkos Basware Enfo Elisa
Solutions Elma TietoEnator
ERP
eInvoice
Large Es
Operators
Posti XLM
SME
ASP
ERP SAP
Financial management
In house
eDoc
operator
Operators (Banks, Others)
Teapps
SME
Accounting firms
Nordea OP Sampo
Financial management
Finvoice
Operators (Banks, Others)
MicroEs
Conversions Routing Authentication
NetBank eInvoice
Banks
19
Regional action planJoint marketing
NEXT STEP 2004-2006
BUSINESS ON NET
Large Companies
Application Providers
Camber of Commerce Developing Organisations
Bullets, articles, meetings
suppliers,
new applications and sevices
www.eLiiketoiminta.com
Accountig
SME
Processes-Messages-Channels
channels
suppliers
- support the education - supply of
applications - help to ePlan
Banks and Operators
Government
Project
20
Financing 2004-2006
NEXT STEP 2004-2006
BUSINESS ON NET
Chamber of Commerce Developing Organisations
Large companies 4
Application Providers
á 4.000 Tot. 12.000

Budjet
Budget
ESF-support Companies SME education 650.000
450.000 200.000 (SMEs) SME work
100.000 100.000 100.000
(SMEs) Other expences 450.000 220.000
130.000 (Big beneficiaries) TOTAL
1.200.000 770.000 430.000
eBusiness project
á 4.000 Tot. 12.000
á 4.000 Tot. 16.000
220.000
Banks and operators 5
Covernment 3 Cities
Hanke
21
Benefits of eInvoicing
22
Benefits of eInvoicing
23
Joint project eBusiness in network
NEXT STEP 2004-2006
BUSINESS ON NET
  • Companies own network
  • Regional network
  • Across the border

Number of companies of business regional project
network in 2003 South-Karelia 5
880 Kymenlaakso 7 784 Päijät-Häme
9 723 Pirkanmaa 21
850 Etelä-Pohjanmaa 10 488 Total
55 725
www.eLiiketoiminta.com
24
eBusiness R D (5 000 ePlans)
NEXT STEP 2004-2006
BUSINESS ON NET
Regional eBusiness Projects in Finland - EU
Project management
Development of eBusiness
Automated Help for ePlan
Support
Info
ePlans
SME
Applications
Education
Application providers
Application development
Info of applications
25
Benefits future
  • 24 h
  • Possibilityto work out ofoffice
  • Low investment costs
  • mobil and boradband in 2005

Financial management by internet and by
ASP eInvoice Automated bookeeping
26
NEXT STEPS
  1. Go to your own bank and take all the eServices
    that areavailable including eInvoice
  2. Go to your own accountig company and askhow to
    organize the bookeeping in a new way,
  3. Ask offers also from the advanced accountig
    companies
  4. Register at www.eLiiketoiminta.com We will
    inform you and help you in many ways- we will
    support you to educate your staff to use the
    new applications

27
STRATEGYof eBusiness Projects
NEXT STEP 2004-2006
BUSINESS ON NET
Intention is to help SMEs in region to get
better benefits to their own business by using
new applications and services and to generate
better business by network of business processes.
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