July 20th 2006

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July 20th 2006

• Recycle North Summer Meeting
• Shotton Papermill Deeside
• A Presentation by Robert Turner
• Waste Strategy Manager

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• Training Operatives on the Wider Picture

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General Overview

• The context in which we made the decision to
  train
• Solutions to our problem
• Why we decided to give our recycling crews
  training
• How we went about putting the project together
• The format and structure of the training course
• The results
• Case Study Attitude Survey outcomes
• Future Developments

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Context I Waste Statistics A
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Context II Waste Statistics B
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Context III Projections C
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Solutions I - Waste as a Resource Collecting
Recyclate
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Why I

• There is clearly a need to increase the
  extraction rate of recyclate from our waste
  streams.
• We depend upon two principal players to do
  this (i) The Residents of Calderdale (ii)
  The Recycling Crews

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Why II

• We considered the position of our Recycling
  Crews. (i) What was their motivation to do the
  job that they were paid to do? (ii) What
  training had they had to support them in their
  work? (iii) Would training help them to increase
  the tonnages of collected waste? (iv) What
  information included in a training scheme would
  be of real benefit to the crews.

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How I

• Funding(i) From Defra.(ii) To be a pilot
  collaborative project involving other
  authorities, with dissemination of outcomes to
  other authorities at the conclusion of the work.
• Measuring outcomes(i) Knowledge retention(ii)
  Attitude
• Syllabus development(i) Content(ii)
  Level(iii) Method of delivery
• Notes

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How II The Syllabus
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How III Course Planning Consultation

• Close planning and consultation is needed with
  your contractor or in house collection management
  team.
• Plan jointly
• Telling the staff about our intentions
• We discussed the issues widely including
• (i) WRAP
  (i) Bradford MDC (ii)
  WAMITAB (iii) City Guilds
  (iv) National Vocational
  Standards
• NVQ issues

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How IV

• Training periods (i) Who would deliver the
  course? (ii) Where would the course be
  delivered?
• (iii) Frequency time of delivery (iv)
  Method of delivery (v) Measuring the outcomes

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Format Structure Some Slide Samples

• Here follow some sample slides from the
  course.
• The slides were produced by an external
  consultant especially for the course.

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National Policy Issueswhy do we do the things we
do?
Policy Issues Week 1
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Sustainable Waste Management

• environmental, economic and social issues
• avoid causing problems for future generations
• relies on the Waste Hierarchy being used properly
• ..also important are
• the Proximity Principle
• The Polluter Pays Principle
• Best Practical Environmental Option
• NIMBY

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..and what if you made the law?
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CMBC Policy Issueswhy do we do the things we do?
Policy Issues Week 2
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Whats in Calderdales waste sack?
cans
household haz 0.5 WEE 1 fines 2 cans
3 textiles and shoes 5 glass 5-8 plastic
11-14 paper 10-22 putrescible 26-38
plastic
glass
paper
fines
WEE
household haz
putrescible
textiles and shoes
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Waste Management Methodswhat can we do with the
waste?
Waste Management Methods Week 3
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Cross-Section of a Landfill Site
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Meeting the Publicwhat part can you play?
Meeting the Public Week 5
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What Might Affect Customer Care?

• friendly and helpful council staff
• if the staff listen properly
• appropriate tone of voice
• approachable staff
• good body language
• if the staff know about the area in which they
  work
• opening times
• if the council understand what the public want
• if the services are thought to be high quality by
  the public
• if its easy for the public to speak to council
  staff
• ..first impressions!

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Working Effectively and Safely
Working Effectively and Safely Week 6
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Team Working
Team Working Week 8
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How do we measure that we trust each other?
is everyone trusted to do their job?
what about our differences?
are we communicating properly?
are we open and honest with each other?
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What Happens to Recyclate?
What Happens To Recyclate? Week 9
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Plastics Recycling

• Many advantages to recycling plastics
• Recycling household plastic is very expensive
• Low weight doesnt help recycling targets!
• Mechanical recycling
• Sort plastic by hand
• Reform plastic or shred
• Feedstock recycling
• Gasification or pyrolysis can be used
• Very expensive way of doing it
• Degradable plastics
• Breakdown over time or in certain conditons
• Bio-plastics
• Made from plant sugars!

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Types of Plastic
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.News Flash on Glass.
boil water for 5 drinks by recycling 2 bottles!
every house uses 330 glass containers each year!
milk bottles re-used up to 20 times!
over 50,000 bottle banks across the UK!
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Types of Metal

• Ferrous and nonferrous
• Ferrous metals include scrap iron and steel
• Nonferrous metals include anything other than
  iron or steel e.g. aluminium, copper, lead etc
• Home or purchased scrap metal
• Home scrap metal is material used and re-used at
  the foundry
• Purchased scrap metal is anything collected and
  taken elsewhere for recycling or re-use
• Most familiar type of scrap metal is what you
  collect from the doorstep e.g. drinks and food
  cams
• Many councils also collect aerosols and aluminium
  foil too!

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.News Flash on Metal.
recycle 1kg of aluminium and save 14kWh of
electricity!
recycle an aluminium can and run the TV for 3
hours!
every year in the UK we use 600 million
aerosols!
75 of drinks cans sold in the UK are made from
aluminium!
only 6 to 8 weeks to recycle an aluminium can
and get it back in the shop!
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Waste Management Monitoring
Waste Management Monitoring Week 10
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Who records this information?
Office of the Deputy Prime Minister Audit
Commission Environment Agency Local
Authorities Waste Contractors Chartered
Institution of Wastes Management
LetsRecycle.com WasteWatch Community Recycling
Services Ltd Waste Consultants
Friends of the Earth Greenpeace
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Waste Monitoring Terminology
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Any Questions?
Waste Management Monitoring Week 10
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Results I A Typical Tick Test
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Results II

• All our crews passed the exam
• The final exam was under exam conditions using
  three papers
• A 20 percent difference has been noted between
  those who have done the course and those who have
  not.

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Case Study Attitude Survey Outcomes I

• Why we included a Case study Attitude Survey
• What the Case Study found
• What the Attitude Survey Found

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Outcomes II Case Study Some Issues

• Most operatives preferred the managers to deliver
  the course
• Early morning course attendance held up the rest
  of the day
• Some discussion to extensive round and round in
  circles.
• Less of a course more of a question and answer
  session.
• Videos needed
• Wider brief than they first expected - some
  wanted others not

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Outcomes III Attitude Survey

• Pre Training
• Initial attitude somewhat negative
• Group interview and individual interview
• Interest in the training varied, some cynicism
• Some positive responses
• Attitudes to the public varied
• The attitude survey showed they were aware of the
  ideal situation

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Outcomes IV Attitude Survey

• Post Training
• No major changes in attitude but !!!
• Better understanding of reuse and recycle
• The public are the most important people I meet
• Try to have a good relationship with each
  household
• Course well received
• The course encourages some staff to think about
  how to improve .
• The majority said it had made their job more
  interesting

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Future Developments

• Calderdale is planning an awards ceremony to
  present Certificates of achievement to the
  participants.
• Our contractor FOCSA Services UK Ltd are now
  going to put all the Calderdale staff through the
  course.
• The course is to be placed on the Defra web site
  for local authorities to use as they wish.
• Future Funding?

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THE END

• THANK YOU FOR LISTENING