START at LSU

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START at LSU
A Model for Student Technical Training Programs
on College Campuses
Louisiana State University THE Forum
Melissa Brocato and Greg Brignac
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Student Technical, Application and Resource
Training

• START Mission
• Rationale for Program
• Who is START for?

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Who is START for?

• STUDENTS!
• who want to learn the latest software and
  hardware
• who want to get a jump start on their career by
  giving them credentials that will help them get a
  job
• who want to get ahead in their classes
• Of professors who want them to learn a specific
  technical skill
• Who are currently enrolled in classes at LSU

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How START Began

• A collaborative effort that began as a pilot
• A Student Tech Fee Grant proposal was written and
  the program was funded for a three year period.

Division of Computing Services
Center for Academic Success
Student Tech Fee
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The Program

• Two tracks of courses
• Applications Track
• Technical Track

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Applications Track

• Non-credit end-user computer training
• Microsoft Office
• Web development applications
• Coordinated via the Center for Academic Success.
• Provides Student Certificates on-line
• Requires NO Registration

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Applications Track Courses
Course Levels
Types of Courses

• Times and Dates
• The START workshop calendar _at_ www.lsu.edu/start
• Classes are generally 1.5 hours each and are a
  la carte
• held most afternoons and evenings
• Over 180 classes offered per semester

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What you can learn
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Other Services

• Tutorial Checkout
• One-on-One Tutoring
• Special Request Courses

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Applications Track Administration
MelissaApplications Track Manager
E.L.Graduate Assistant
AmritaGraduate Assistant
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START Trainers

• All Full-time Students
• Primarily majoring in ISDS
• Are divided into teams Web and Office
• Participate in Trainer training before each
  semester
• Can teach several classes per week
• Have Office Hours
• Gain Valuable Experience

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Web Team
E.L. Graduate AssistantWeb Team Leader
Ethan ASPJavascript
SamirPhotoshop Flash
MattHTMLWeb Design
KeithFireworksDreamweaver
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Office Team
Amrita Graduate AssistantOffice Team Leader
Aaron Excel
LauraWordPower Point
JoyaAccess
Aaron Front Page
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Technical Track

• Applications accepted through START web site
• Week-long intensive training held between
  semesters.
• Coordinated via the Office of Computing
  Services. 
• Certification exams

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Technical Track Overview

• Customer Service Best Practices
• Format and Partition Hard Drive
• Install and setup OS
• Understanding Active Directory
• Configuring and Understanding TCP/IP
• Networking Fundamentals

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Technical Track Syllabus

• The Technical Track consists of the following
  topics
• Getting Started
• Customer Service
• Operating Systems
• Windows 2000
• Linux
• Networking
• Windows Networking and Active Directory
• Hardware Typology
• TCP/IP and DNS
• LSU Systems

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Technical Track Administration
Greg BrignacTechnical Track Manager
Yvette Brooks Customer Service Scott Delaney
Windows 2000 Andy Waggenspack Active Directory
Boyd Bourque Networking, TCP/IP Brian
Ropers-Huilman Linux Isaac Traxler - Linux
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Obstacles to a Successful Program

• Location for classes
• Dependable Workers
• Content
• Funding
• Scheduling

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Keys to a Successful Program

• Advertising
• Hiring
• Funding
• Mentoring
• Student feedback

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Advertising
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START Contacts
Karen Sirman Assistant Director, Technology
Support CenterSTART Director Office of Computing
Services578-1914karen_at_lsu.edu Melissa Brocato
Technology Manager, Center for Academic
SuccessSTART Director for CASTrack I
Coordinator578-5293mbrocato_at_lsu.edu Greg
BrignacComputer Analyst, Office of Computing
Services START Track II Coordinator578-0471gbri
gna_at_lsu.edu