eGovernment on Local Level

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• e-Government on Local Level
• European practise and trends

Definitions, reflections, recommendations
and a few provocations
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A common life-situation...
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A common life-situation...

• Charlies list of activities today
• School
• Child-care (public)
• School meal service (vegetarian)
• Public MusicSchool
• (Football)

• Johns list of activities today
• Work
• Lunch-Gym
• Evening-class

Charlie turns sick in the morning. John has to
stay at home from work.
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Child-care
Pianoteacher
Schoolrestaurant.
Employer
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Employer
Could be done by email
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...or by mobile...
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• Onestop-shop for service
• Report on action
• Automatisation of first moment

• Front-office/Back-office
• High Frequence/Rapid growth to critical mass
• Cooperation btw actors
• Useful!
• Citizens need in focus

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The pre-requisits are there

• e-identity
• Gov-Link info-transfer
• mature technology
• New media available
• Web-adoption
• etc

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Then Why isnt it done yet?
Is it because it also concerns Organisational
barriers Management Costumer Care-policy Finance L
egal matters Competence ?
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e-Government why ?

• Hype
• every-one else is
• funding
• cost reduction

The visible result of a vision on strategic
development of public administration
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Alices Adventures in Wonderland Lewis Carroll
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Vision and Strategy
?
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One public administration One Vision!
Vision
Government
Nat. agencies
Municipalities
Regional bodies
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Vision

• The vision must be
• shared
• owned
• living
• clear
• well known and communicated
• in singularis

• The vision is
• the mid- to long-term goal
• where we want to be
• driving and leading

And Yes, by definition - this is top-down...
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Vision without action is a daydream. Action
with without vision is a nightmare. Japanese
proverb
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The purpose of a strategy is not to predict the
future but to shape it!
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The swedish vision on e-Government
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Defining e-Government
e-government is more about government than about
e-.
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Defining e-Government
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Defining e-Government
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Defining e-Government
e-government is more about government than about
e.
Communication co-operation inter-action CO-ACTIO
N
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Defining e-Government
f/v-
e-
government
m-
k-
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Defining e-Government
UN definition A permanent commitment by
government to improve the relationship between
the private citizen and the public sector
through enhanced, cost-effective and
efficient delivery of services, information
and knowledge. It is the practical realization
of the best that government has to offer.
UNDESA / ASPA global survey
World Bank definition The use by government
agencies of information technologies that have
the ability to transform relations with citizens,
businesses, and other arms of government. These
technologies can serve a variety of different
ends better delivery of government services to
citizens, improved interactions with business and
industry, citizen empowerment through access to
information, or more efficient government
management.
European definition Information and
Communication Technologies (ICTs) are a powerful
tool for good governance, with five
key principles Openness, Participation,
Accountability, Effectiveness and Coherence. The
transition to e- Government must improve all of
these dimensions. ICTs can help strengthen
democracy and help develop ecommunity, ICT
could help to increase awareness, interest
and participation in Europes democratic
processes Ministerial declaration eGovernment
- a priority for Europe -11/01
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Defining e-Government
UN definition A permanent commitment by
government to improve the relationship between
the private citizen and the public sector
through enhanced, cost-effective and
efficient delivery of services, information
and knowledge. It is the practical realization
of the best that government has to offer.
UNDESA / ASPA global survey
Transformation of public administration from
bureacracy to service-provider Efficient and
interlinked Transparent and sensible FLEXIBLE
World Bank definition The use by government
agencies of information technologies that have
the ability to transform relations with citizens,
businesses, and other arms of government. These
technologies can serve a variety of different
ends better delivery of government services to
citizens, improved interactions with business and
industry, citizen empowerment through access to
information, or more efficient government
management.
European definition Information and
Communication Technologies (ICTs) are a powerful
tool for good governance, with five
key principles Openness, Participation,
Accountability, Effectiveness and Coherence. The
transition to e- Government must improve all of
these dimensions. ICTs can help strengthen
democracy and help develop ecommunity, ICT
could help to increase awareness, interest
and participation in Europes democratic
processes Ministerial declaration eGovernment
- a priority for Europe -11/01
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Defining e-Government
e-Government is horisontal spanning over
organisational barriers. Seamless, interlinking
and transparent
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Defining e-Government

• True e-Government

re-engineering your internal processes,
re-structuring your public services, creating
innovative citizen relations, opting for
increased transparency.
dont crossover the barriersbreak them
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Defining e-Government
Barriers and obstacles
Legislative and regulatory barriers can impede
the uptake of e-government Budgetary frameworks
can restrict e-government initiatives The
adoption of e-government solutions can lag behind
technological change The digital divide impedes
the benefits of e-government E-government
challenges existing ways of working E-government
requires leadership E-government requires
management skills and e-skills E-government
involves public-private partnerships Implementing
e-government can be risky, expensive and
difficult
OECD
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Defining e-Government
Guiding principles to success
Vision/political will Leadership and
Commitment Integration
Common frameworks/co-operation -Inter-agency
collaboration -Financing
Leadership and Commitment
Customer focus -Access -Choice -Citizen
engagement -Privacy
Responsibility -Accountability -Monitoring and
evaluation
OECD
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Defining e-Government

• National government actors often well connected

e-Gov Link
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Defining e-Government
Local public administration not so well
connected
Cross-organisational rarely connected
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Regional features
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Hightech solutions

• Internet is influenced by
• situations/nisches/SIGs
• /-driven

Plethora of actors
Interactivity/ Integrated service
NetCitizen
Portal-issue All (service) or legal demands
(authority) or ...
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The matter of Access
Physical access
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e-Services for e-Citizens
The individual situation is complex the
e-services are singular (stove-pipe)
The need for combinations of services is in focus
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e-Services for e-Citizens
Pick the low hanging fruits
Rapid development - simple procedures Easy
implementation High frequency of use Attracts
mature target groups
Visibility Pedagogical effects (internal/external)
Appetizers
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Competence in Dual Transfer
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Research and Development
Public Sector
Business sector
Europa
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e-Government at European level
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FP6 projects from Call 1

• GUIDE identity management
• TERREGOV one-stop integration platform
• EMAYOR security levels administration-citizen
• COSPA open source for office productivity
• HOPS inclusive access with voice technology
• USEMEGOV mobile eGovernment
• INTELCITIES open cross-border platform
• FLOSSPOLS open source study
• QUALEG automatic handling citizen queries
• ONTOGOV semantics for life-cyle design of public
  services
• SAFIR multimodal, multilingual, voice
  interaction
• EUSER benchmarks in eGovt, eHealth

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• Sum up

Well developed e-services/admin Where is the
horisontal approach? Who will develop and carry
it? The need for Vision and Strategy
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Examples of successful e-Government
implementations in Europe
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The end
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