introduction to information systems: whiteley palgrave chapter 6 business activity

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introduction to information systems whiteley /
palgrave chapter 6 business activity
Business Activity
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introduction to information systems whiteley /
palgrave chapter 6 business activity

• The Operations Layer
• The operations level is where the goods are
  delivered or service is delivered.
• Functions that support operations include
• Marketing
• Purchasing
• Finance
• Personnel
• Innovation
• IS and IT

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The IS BusinessEnvironment

• Intro
• to IS
• Chap 6

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introduction to information systems whiteley /
palgrave chapter 6 business activity

• Supply Chain
• For many organisations, in particular
  manufacture, wholesale and retail, the production
  process is dependant on
• Suppliers for the input material to the process.
• Customers who are consumers of the output.
• This linkage is called the supply (or value)
  chain - each stage in the chain adds value.
•  

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The supply chain (example of)

• Intro
• to IS
• Chap 6

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introduction to information systems whiteley /
palgrave chapter 6 business activity

• Marketing
• Successful marketing is traditionally summed up
  as achieving the four Ps
• Product.
• Price.
• Promotion.
• Place
•  

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introduction to information systems whiteley /
palgrave chapter 6 business activity

• Purchasing
• Organisations in manufacture, wholesale and
  retail are dependant on their supply chains.
  Efficient supply chains can enable
• Just-in-time manufacture.
• Quick-response supply.
• IS and IT is extensively used in trade exchanges
  and coordinating the supply chain.
• All organisations need secondary supplies
  products and services they use in their
  operations.
• Purchasing or secondary supplies is often manual,
  bureaucratic and expensive an area where IS and
  IT could be used.

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introduction to information systems whiteley /
palgrave chapter 6 business activity

• Finance
• Every organisation, public or private needs to
  account for its income and expenditure
• Annual income twenty pounds, annual expenditure
  nineteen nineteen six, result happiness. Annual
  income twenty pounds, annual expenditure twenty
  pounds ought and six, result misery.
• Charles Dickens - Mr Micawber
•  

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introduction to information systems whiteley /
palgrave chapter 6 business activity

• Finance
• Financial Management raising capital and
  ensuring that the company can cover the cost.
• Management Accounting providing management with
  financial information.
• Financial Reporting balance sheet and a profit
  and loss account.

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introduction to information systems whiteley /
palgrave chapter 6 business activity

• Personnel
• Functions of the personnel department (in
  conjunction with line management) include
• Recruitment.
• Training.
• Setting rates of pay.
• Appraisals.
• Redundancies.
• Health and Safety.
• Payroll and pensions.
• Trade union relations.

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introduction to information systems whiteley /
palgrave chapter 6 business activity

• Innovation
• Product Innovation new or updated product.
• Materials Innovation a change in the materials
  used.
• Process Innovation new ways of doing the job.
• Organisational Innovation new organisational
  structure.
• Marketing Innovation new way of promoting or
  selling.
• Pseudo Innovation new improved claim.

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introduction to information systems whiteley /
palgrave chapter 6 business activity

• Production
• Diversity of production process
• Manufacture organised and automated or a much
  simpler process.
• Selling wholesale and retail ranges from
  large chains down to the local corner shop.
• Transport moving of goods or people by land,
  sea and air. Plus the telecomm industry.
• Service this is a diverse category covering
  banking, insurance, health, education and so on.

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Staff Structure Chart

• Intro
• to IS
• Chap 6

Process
Conversion of
inputs by
combining them
to produce
outputs
Feedback
mechanism to
improve the
process
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introduction to information systems whiteley /
palgrave chapter 6 business activity

• IS / IT
• The provision of IS / IT includes
• Business Information Systems.
• IT Infrastructure.
• Desktop.
• Support.
•  

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introduction to information systems whiteley /
palgrave chapter 6 business activity

• IS / IT
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• Marketing CRM Systems
• Purchasing Procurement / EDI / Electronic
  Markets
• Finance Invoicing, Accounts Payable, General
  Ledger, etc..
• Personnel Personnel Records / Payroll /
  Pensions.
• Innovation Computer Aided Design Systems (CAD).
• Operations
• Manufacturing computer aided manufacturing (CAM)
• Services banking systems, insurance systems,
  etc.
• Order Processing / Stock Control.

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introduction to information systems whiteley /
palgrave chapter 6 business activity

• Exercise Outback PCs Ltd computing solutions
  for rugged environments
• Examine the IS/IT requirements of Outback PC