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Moving Telework Forward in the Commonwealth

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... 5 cases closed on her telework day, do you... Increase her telework days to giver her more ... Total amount saved by teleworking one day a week for a year ... – PowerPoint PPT presentation

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Title: Moving Telework Forward in the Commonwealth


1
Moving Telework Forward in the Commonwealth
T E L E W O R K
T E L E W O R K
  • Robin Mack
  • Mack Global Consulting,CEO

2
Seminar Agenda
Agenda Topic Time
Introduction 5 minutes
Agency Telework Status 15 minutes
Statewide Telework Day 10 minutes
Benefits of Telework 35 minutes
Questions Group Collaboration 30 minutes
How Mack Global can help 15 minutes
Survey 10 minutes
3
Telework Coordinator Trivia
  • If Janes productivity drops from 95 cases closed
    to 5 cases closed on her telework day, do you
  • Increase her telework days to giver her more
    practice
  • Ignore her productivity and go to Disney Land
  • Tell her to cease teleworking until (you know
    what) freezes over

4
Eligible State Employees
24.7 eligible
5
20 Goal Status (individual
agencies)
6
Eligible Employees Teleworking
7
Moving in the Right Direction
77.8 of eligible employees are still not
teleworking
50 11,759 employees
8
Statewide Telework Day Monday August 3,
2009 www.teleworkexchange.com/teleworkd
ay
9
Statewide Telework Day Monday August 3,
2009 www.teleworkexchange.com/telewo
rkday
10
Statewide Telework Day Monday August 3,
2009 www.teleworkexchange.com/telewor
kday
TELEWORK DAY TOTALS (accumulative) 8,576 Total
amount saved by teleworking on Telework Day
11,463 Number of pounds of pollutants saved on
Telework Day 5.73 Number of tons of pollutants
saved on Telework Day 428,824 Total amount
saved by teleworking one day a week for a year
11
Telework Coordinator Trivia
  • If John is the only one who has technical
    difficulty on his telework day, do you
  • Sign John up for computer 101 classes
  • Insist John teleworks at his neighbor Bobs
    house
  • Try to resolve Johns problem

12
Benefits of Telework
Enhance Business Continuity
Reduce Operating Cost
Improve Retention
Improve Recruitment
Benefits of Telework
Increase Productivity
Increase Work/Life Balance
Increase Employee Savings
Positive Environment Impacts
13
Enhance Business Continuity
  • work from any location
  • react immediately
  • maintain employee productivity
  • Success Stories
  • DOT COOP Exercise
  • IRS in Washington, DC

14
Increase Productivity
  • less disruption
  • reduce commute time
  • more conscious work effort

Success Stories Maryland DOT 27 American
Express handled 26 more calls/produced 43
more business ATT - 100 million savings per
year from productivity increases JD Edwards
20-25 Compaq 15 - 45
15
Improve Retention
  • flexible work schedule
  • promote work-life balance
  • entrust employees
  • Success Stories
  • ATT report
  • CCH report
  • VA Department of Taxation

16
Increase Work/Life Balance
  • reduce stress
  • increase flexibility
  • improve morale
  • Statistics and Reports
  • Penn State University Research
  • Federal employee statistics
  • U.S. News and World Report Article

17
Telework Coordinator Trivia
  • If Tom consistently calls every day with yet
    another telework policy interpretation question,
    do you
  • Tell Tom to re-write it himself
  • Give him the telework policy for dummies manual
  • Patiently answer his questions

18
Improve Recruitment
  • attract more qualified employees
  • become an employer of choice
  • reduce commute time and miles
  • Success Stories
  • U.S. Patent and Trademark Office
  • VA Department of Taxation

19
Positive Environment Impacts
  • reduce fuel consumption
  • promote energy efficiency
  • reduce carbon footprint
  • Statistics
  • Telecommuting saves over 840 million gallons of
    fuel annually in the U.S.
  • ATT report
  • Consumer Electronics Association Study
  • Nortels report

20
Increase Employee Savings
  • reduce spending on fuel and car maintenance
  • reduce lunch expense
  • reduce dry cleaning costs and professional work
    attire budget
  • Statistics
  • Average savings for one day teleworker is 1,200
    annually
  • Average savings for a home-based remote worker is
    5,000 - 6,000 annually

21
Reduce Operating Cost
  • Reduce real estate costs
  • Reduce hiring and recruitment costs
  • Reduce costs associated with increase productivity
  • Success Stories
  • U.S. Patent Trademark Office
  • IBM reduced real estate by 40-60
  • ATT - 100 million (increased productivity), 18
    million (reduced turnover) 25 million (reduced
    real estate)
  • BT - 500 million (reduced real estate)
  • Guidant Financial Group - 48,000 (rent and
    operational costs)
  • Sun Microsystems - 67.8 million (real estate
    costs)

22
Questions and Group Collaboration
  • Telework Questions
  • Group Collaboration

23
Why arent more organizations teleworking?
  • Fear
  • Change
  • The Unknown
  • Technology

24
Telework Coordinator Trivia
  • If Bob is the only person in his department
    deemed uneligible to teleworkdo you
  • Tell Bob he is truly special and thats why he
    cannot telework
  • Tell Bob he is extremely overqualified and thats
    why he cannot telework
  • Tell Bob to speak with his supervisor regarding
    eligibility requirements

25
We can help put the pieces together
Determine Employee Eligibility
Management Employee Training
Develop Policies and Agreements
Tracking Tools to Measure Success
Survey Results
Cost-Benefit Analysis
Strengthen Business Continuity
Assess Technology Needs
Implement Successful Telework Program
26
Mack Global Consulting Services
Measure
  • Tracking Employee Data
  • Reporting Program Results
  • carbon emissions reduced
  • energy saved
  • number of jobs retained
  • overhead savings
  • productivity gains
  • reduction in absenteeism

Manage
  • Survey Design
  • Integrating Business Continuity
  • Program Expansion Tools
  • Strategic Planning Integration
  • Management Training
  • Leading from a distance
  • Building Performance Metrics for Employees
  • Addressing ineligible employees
  • Employee Training
  • Transitioning to work remotely
  • Mainintaining productivity
  • Communication needs

Implement
  • Pilot Implementation
  • Survey Design
  • Cost benefit analysis
  • Overcoming Technology Barriers

Plan
  • Feasibility Assessment
  • Eligibility Requirements
  • Business Driver(s)
  • Customized Policy
  • Customized Agreement
  • Technology Assessment

27
Complete Telework Manual for State Telework
Coordinators
Promoting Telework Implementing Telework Managing Telework
Telework Program Benefits Establishing Business Driver Program Evaluation
Changing Agency Culture Telework Policy Tracking Employee Data
Gaining Management Buy-in Telework Agreement Tracking Cost Avoidance Savings
Gaining Employee Buy-in Training for Management Conducting Effective Surveys
Determining Employee Eligibility Training for Employees Telework and COOP Plan
Addressing Ineligible Employees Implementing a Pilot Telework and Strategic Plan
Enhancing Communication Reporting Program Results
Overcoming Technology Barriers Program Expansion
Frequently Asked Questions Office Space Reduction
Remote Workers
Helpful Resources
28
Robin Mack Mack Global Consulting, CEO (804)
836-8858
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