Technology Roadmap for the Restaurant, Caf and Catering Industry

1
Technology Roadmap for the Restaurant, Café and
Catering Industry

• Technology Presentation
• Robert N. Grimes
• Chairman Accuvia
• President Thats Amore
• Ph 1-301-944-1222
• Fx 1-301-926-3012
• www.Accuvia.com
• www.ThatsAmore.com

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Pre-Visit Marketing Customer Acquisition

• Information The Web Site
• Locations
• Menu
• Ordering
• Nutritional Information
• Internet Marketing Many Ways Devices
• Alliance Marketing
• Reservations
• Delivery
• Employee Acquisition

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WelcomeHostess Stand

• Reservations
• Guest History
• Table Management
• Seating
• Holding
• Paging Systems
• Carry-Out Ordering
• Specials

4
HoldingThe Bar

• Drink Ordering
• Drink Measurement Pouring
• Games
• Wine Management
• POS Especially Displays Tickets
• Bartender Comps
• Satellite TV/Music

5
ServiceThe Dining Room/Front Counter

• Dining Room Management
• Order Taking
• POS
• Handheld Terminals
• Order Timing
• Customer Service/Table Devices
• Server Paging
• Video Displays
• Instant Rewards
• Self-Service
• Cashiering
• Credit Card Processing
• Gift Cards

6
PreparationThe Kitchen

• Remote Order Printers/Displays
• Expediter Stations
• Bump Bars
• Order Timing
• Inventory/Ordering
• Preparation/Forecasting
• Beverage Dispensing (Back Bars)
• Energy Management
• Robotics
• Food Safety

7
ManagementThe Back Office

• Accounting
• Labor Forecasting Scheduling
• Time Attendance
• Payroll
• Inventory Ordering
• Human Resources Processing
• Credit Card Processing
• Corporate Reporting/Polling
• Management Perks/Meals
• Training
• Catering

8
Backbone TechnologiesInfrastructure

• Wireless
• Outside Access
• Sattelite/Last Mile Technologies
• Data Warehousing
• Repairs Maintenance Dispatch
• Payroll Cards
• GPS Opportunities

9
RetentionPost Visit

• Loyalty Programs
• Customer Comments Surveys
• eNewsletters/Events
• eMail Programs

10
Thank You
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Credits

• Still photography courtesy of Tourism NSW
• The program is offered through AusIndustry
  and adopts the take-up of technologies and best
  practice processes to enhance the competitiveness
  of Australian companies. This can include grants
  for international specialist visits to Australia,
  technology access workshops, and demonstration
  and awareness projects. Private sector companies,
  industry groups, universities, scientific
  agencies and training institutions are all
  eligible for funding. AusIndustry delivers about
  25 products worth nearly 2 billion to some 9000
  customers every year around Australia.