Art of Possible

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Art of Possible

• Neilson Place
• The Story of the Place
• and
• The Story of the People
• Sandra Bensen, Vice President
• Senior Community Living Services
• August 8, 2007

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Neilson Place
Celebrating the Life of Katharine Neilson Cram
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Elaine

• This is very nice, a wonderful improvement much
  more like home.
• Elaine Fenske,
• Resident

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Inez

• At first, I hated cooking . I didnt hire on to
  be a cook. I thought this would never work. But
  now I love it. Id never change back. We are
  really developing a different relationship with
  each other here.
• -Inez Platt, Personal Care Associate

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MISSION

• Creating Opportunities for Living

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STRAWBERRY NEIGHBORHOOD

• Kitchen

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STRAWBERRY NEIGHBORHOOD

• Private Rooms vs. Shared Occupancy

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OUTDOOR LIVING
Patio Area
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STRAWBERRY NEIGHBORHOOD
Living Area
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STRAWBERRY NEIGHBORHOOD
Living and Dining Space
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VISION

• Neilson Place will be the destination uniting all
  ages innovatively partnering to nourish and
  invigorate the mind, body and spirit.
• Weaving Timeless Connections

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Sustaining The Culture Journey

• Enhancing Life in the Neighborhood
• Bringing The Community To Life At Neilson Place

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BEMIDJI

• Bemidji

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North Country Health Services

• North Country Regional Hospital
• North Country Home Care and Hospice
  
• North Country Peak Performance
• Senior Behavioral Health unit
• Acute Rehab Unit
• Neilson Place
• Baker Park Senior Housing
• Bemidji Medical Equipment
• Northern Medical Clinic
• North Country Health Services Foundation

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Timeline

• 1998 - Acute Rehabilitation Unit opens
• 1999 - Dr. Bill Thomas - AAHSA

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Timeline

• 2000 - MHHA Institute (Feb.)
• - Bigfork Site Visit
• - Leadership/Board of Directors
  Site Visits and Bill Thomas
• - Eden Training
• - Consultants Interviewed
• - Leadership/Eden Principles (Aug)
• - Action Pact Retreat (Fall)
  

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Timeline

• 2001- Immersion Training (Spring)
• - Leadership CNA Training
• - Neighborhoods formed/Mtgs.
• - 3rd floor Living Area Created
• - AFSCME Negotiations (Oct)
• - Architect Chosen (Summer)
• - Moratorium Exception Application
• - Negotiation Team goes to Bigfork

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Timeline

• 2002 - Moratorium Granted
• - Neilson Foundation Gift
• - Decision to Build
• - AFSCME Task Force
• - Family/Resident/Architect Mtg
• - Leadership Restructure (Winter)

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Timeline

• 2003 - CNA Training/6 Months of hire
• - HGA Leadership Site Visits
• - Additional Neilson Foundation
  Gift
• - Consumed with Building
• Project (Fall Winter)

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Timeline

• 2004 - Building Project Work cont.
• - New Computer System (May)
• - Blended Worker Training (Jul)
  
• - Resident/Staff Neighborhood
  Choice
• - Move to New Building (Aug)
• - MDH notified of need for
  Smoke Barrier (Aug)
• - Neighborhood Mtgs. Cease
• Chaos/Survival Mode

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Timeline

• 2005 - Partners in Hospitality (Feb)
• - Leadership Schedule Changes
• - Developing Life in the Neighborhood
• - In-House Pet
• 2006 - Community Classes
• - Partners in Hospitality online
• - Self-directed Work Teams
• - Create Sense of Home
• - QI Involvement
• - Ownership in Neighborhoods
  

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Timeline

• 2007 - Focused Quality Team Initiatives
• - Self or Team Scheduling
• - Staff Satisfaction
• - Resident Satisfaction
• - Lean Initiatives
• - QI (Quality Indicators)
  improved scores
• - Employee Safety
• - Self Directed Work Teams
• - Dining Experience

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Neilson Place

Schematic Design
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TO RESIDENT FOCUSED
Receptionist
Dietitian
Account Clerk
Laundry Aide
Social Worker
Personal Care Associate
Recreation Aide
Ward Secretary
Nurse
Therapist
Maintenance Worker
Associate Director
Administrator
Chaplin
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Doug

• The spirit of place grows sometimes with great
  leaps and all encompassing enthusiasm, but more
  often growth occurs quietly and slowly, going
  almost unnoticed from within each person.
• Patience is rewarded with the collective
  realization and celebration of the spirit of
  Neilson Place.
• Dr. Doug Williams
• Board Member