LANDesk Process Manager 3'0 Overview The LANDesk Integration Release

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LANDesk Process Manager 3.0OverviewThe
LANDesk Integration Release
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LANDesk 2006 Product Strategy

• Maintain leadership position in Systems
  Management
• Broaden beach head in Security Management
• Evolve foothold in IT Service Management

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The Progression of IT Management
High Value
Business Value
business intelligence ? business processes ?
Ensuring IT Service Delivery
Policy-Based
Setting and Enforcing Policies

• product workflows
• policy templates
• ITIL processes
• compliance scanning

Desktop Suites
Managing Device State
Tools

• software distribution
• OS deployment
• license monitoring

Fixing Device Problems

• remote control
• inventory management

Low Value
1990
2000
2005
2007
Reactive
Proactive
Distribution data from Gartner Symposium, Oct.
2005
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Gartner IT Service Delivery
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Improving Business Process 1 for CIOs
Gartner EXP Premier Report, January 2006
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LANDesk Process Manager 3.0Tightly Integrated
with LANDesk Software

• Support and promote convergence of IT operations
  and business process management with change and
  process management solutions.

LANDesk Process Manager automates enterprise
processes saving time and reducing costs and
optimizes processes for efficiency and
consistency.
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LANDesk Process Manager Breaking Down Business
Barriers

• Shift to process-centric thinking and process
  lifecycle management
• Raise visibility of service and IT organizations
  throughout the business
• Facilitate rapid changeprocess-driven service
  can respond quickly to new knowledge or best
  practices
• Empower IT organizations with more than
  technology to apply to operational and business
  processes

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LANDesk Process Manager Customer Benefits

• Effective change management
• Helps organizations outline and detail the steps
  needed for a properly functioning change
  management system
• Enhanced audit capabilities
• Enables organizations to integrate ongoing
  compliance measures into their business processes
• No development resources needed
• Eliminates the need for intensive development
  resources through tight integration of process
  design, documentation, execution and management
• Increased visibility
• Visibility of the IT organization across the
  enterprise and process visibility for key
  stakeholders

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LANDesk Process ManagerEnabling BPM and Change
Management

• LPM is a Business Process Management (BPM)
  application
• Allows you to manage business objectives via
  automation
• LPM is an effective cross-discipline control and
  process enabler, ensuring consistency and
  supporting business governance
• LPM is a Change Management (CM) system
• Change Management is one of the ITIL disciplines,
  focused on continually supplying high-quality IT
  services by managing resources effectively
• LANDesk Process Manager supports Change
  Management to cost effectively manage business
  change, enhancing strategic changes to the IT
  infrastructure
• Change Management is very closely associated with
  Configuration Management, a core competency of
  LANDesk technology

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LANDesk Process ManagerBusiness Process
Management

• An empowering BPM system should have
• Graphical tools to quickly create, modify, and
  deploy workflow processes
• Run-time engine with validation that maintains
  state
• Be agile enough to allow for rapid process
  development and a dynamic changing environment
• Have tools for monitoring progress of workflows,
  reporting and audit logs
• Have methodology for post-completion analysis and
  continual improvement
• LANDesk Process Manager has all of the above.

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LANDesk Process Manager Change Management System

• Examples of IT changes include
• Applying a patch, installing new software, server
  management, etc.
• Requests for Change (RFCs) are tracking
  mechanisms
• Why the change?
• Who is requesting?
• When?
• Organizational impact (downtime, etc.)?
• LPM change governance will
• Minimize risk of failed or bad changes
• Minimize disruption to service caused by change
• Prevent unauthorized changes
• Authorize and allocate resources to make changes
• Ensure changes are implemented cost effectively

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Process Value Pyramid

• Corporate Business Processes
• Sarbanes-Oxley compliance
• HIPAA compliance
• ISO17799 certification
• Business Process Re-engineering

• IT Departmental Processes
• Implementing Microsofts SOG or MOF
• ITIL (etc.) best practices
• Remediating the SANs Top 20
• Automating and standardizing

• Product Workflow Processes
• Effective software distribution configuration
  management
• Parallel patch management
• Using R/C at your helpdesk

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LANDesk Process Manager

• Whats New in 3.0?

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LANDesk Process Manager Architecture
Business / Operational Process Management
Business Integration / Automation
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LANDesk Process Manager 3.0 Top 10 New
Enhancements

• New process template content, including powerful
  LANDesk processes
• New Actions security and patch, manual, and
  add/delete device
• Mobile device support support for PDAs and
  smart phone platforms
• Interactive forms consume InfoPath forms within
  workflows
• Process integration with LANDesk Service Desk
  supports incident, problem and change management
• Standard SOA Web service action
• Enhanced import/export includes event listeners
  and tasks now report completed status
• New reports, including time to complete and
  audit history reporting
• Web interface enhancements addition of to do
  lists
• New autorun install and one step upgrade

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New ProcessesContent and Templates

• Customer Challenge
• Automation of processes
• Out-of-the-box capability
• Quick ROI

• Customer benefits
• Pre-defined, out-of-the-box LANDesk processes
• Support for common tasks, including change
  management, HR, OS deployment, security and
  server management
• Use sample workflows as is or customize to meet
  your specific process
• Share process flows with others using
  import/export tools
• Trigger workflow process from alert, email,
  database change, incident, or other event
• Re-use workflows within multiple processes for
  agility, consistency and process optimization

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Value for LANDesk Customers

• LANDesk Process Manager enables customers to
  tightly integrate LANDesk toolsets into highly
  efficient and scalable change and configuration
  management workflow processes
• The change management capability allows LANDesk
  customers to gain or enhance IT discipline and
  best practices
• LANDesk customers may view Process Manager as an
  embedded process engine to automate common
  tasks
• Leverages common, core LANDesk services
• Software distribution
• OS imaging
• Configuration management
• Patch management
• Vulnerability scanning and remediation
• Software license monitoring
• Asset and inventory management
• Endpoint security management

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Example Server Patching Process
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Server Patching Process in LANDesk Process
Manager
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Sample LANDesk Workflows Possible in LANDesk
Process Manager

• A few examples are
• Vista migration
• Patch process with automatic initiation via
  vulnerability scan
• WMI-type action (re-start service, re-boot
  server, SNMP action, etc.)
• Service Desk / LDMS integration with change mgmt
• Software distribution
• Software license monitoring

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Mobile Device SupportSupported Platforms

• Customer Challenge
• Support of mobile workforce
• Flexibility for approval/denial
• Expedite process execution

• Customer benefits
• Users can manage simple tasks via Web-enabled
  PDAs and mobile phones
• Mobile users participate in manual tasks,
  including process approvals/denials/etc.
• Most popular mobile operating systems supported
  on mobile devices
• Maximum convenience for mobile process
  owners/users
• Supported platforms
• BlackBerry devices based on RIMOS (Research in
  Motion Operating System)
• Voice and phone devices, including PDAs and
  smartphones running Windows Mobile 2003 and
  Mobile 5 Phone Editions
• PDAs running Palm OS

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New ActionsPatch and Security

• Customer Challenge
• Automate repetitive tasks
• Enforce security policy
• Security management

• Customer benefits
• Allow the most common LANDesk security tasks to
  be initiated directly from within the workflow
• Automate security tasks across organization
• Includes creation of custom security groups,
  adding vulnerabilities to a group, acquiring
  vulnerabilities, scan and repair vulnerabilities,
  and autofix vulnerabilities settings

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New ActionsPatch and Security (cont.)

• Customer Challenge
• Automate repetitive tasks
• Enforce security policy
• Vulnerability management

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New ActionsManual Task/Request Information

• Customer Challenge
• Automate manual tasks
• Process flow flexibility
• Cost efficiency

• Customer benefits
• Allow manual steps within a workflow process
• Capture human task activities within a process
• This Action allows for manual assignment and
  recording upon completion of the task
• Includes assignment of task, task modification,
  information requests and modification

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New ActionsTask Completion and UDD

• Customer Challenge
• Automate repetitive tasks
• Enforce configuration policy
• Lifecycle management

• Customer benefits
• Deploy management agent automatically to a newly
  discovered device
• Know when a step in the process completes
  successfully
• Task completion in tasks (software distribution)
  
• New UDD action to deploy agent to unmanaged
  device
• New add/delete device supports PC lifecycle
  processes

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Interactive Forms

• Customer Challenge
• Cross-business processes
• Consistent dynamic information
• Audit / documentation trail

• Customer benefits
• Dynamically retrieve information from a consumer
  during an active workflow
• Dynamically present information to assist in
  better decision making
• Involve multiple people, roles and departments
  in the process flow
• Steps within process flows interact with process
  consumers through InfoPath forms to accomplish
  automation

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Process Integration with LANDesk Service Desk

• Customer Challenge
• Manage quality customer service lifecycle
• Consolidate incident, problem and change
• Enable service-level management

• Interface powerful, process-driven modeling with
  Service Desk incident management, automatic
  actions, assignment, service levels and
  escalation capabilities
• Service Desk actions
• Add assignment
• Add note
• Add task
• Create incident
• Close incident
• Get incident info
• Resolve incident
• Introduce and maintain Information Technology
  Infrastructure Library (ITIL) best practices with
  processes

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Service Oriented Architecture (SOA)Web Service

• Customer Challenge
• Integration expense
• Business agility
• Achieving ROI

• Customer benefits
• Reduce integration development expense
• Increase process reuse and business agility
• Reduce business risk through consistency
• Standards-based interface to disparate systems
• Reduce programming time and resources required
• Re-use (and multi-use) Web service activities
  within the workflow process

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Enhanced Install ProcessNew Autorun

• Customer Challenge
• Ease of use
• Flexibility during installation
• In-place upgrade

• Customer benefits
• Simplified installation
• Automatic checking for prerequisite configuration
• One step upgrade from LANDesk Process Manager 2.0
• Message-based SDK (MBSDK) may be installed
  separately

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EnhancementsUI and Web Application

• Customer Challenge
• Managing change
• Navigation
• Audit support

• Customer benefits
• Easier visualization and interaction with
  required activities with addition of to-do
  lists
• Drives efficiency in the process with enhanced
  Actions interface
• New reports including time to complete and audit
  history
• Enhanced import/export of workflows now includes
  event listeners

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LANDesk Process ManagerSummary

• LANDesk Process Manager provides
• Effective change governance control and
  consistency
• Enhanced audit capabilities supporting
  regulatory requirements
• Efficiency gains time management
• Process simplicity no development resources
  needed
• Increased visibility customer satisfaction
• Reduced risk adoption of best practices

Process management is only relevant if it
improves results or lowers costs provides VALUE!
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Backup
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Thank You

• Demonstration
• Questions and Answers

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Backup
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Pricing for LANDesk Process Manager

• LPM pricing is actually very simple
• The price is enterprise based on the number of
  nodes.
• The chart shows a price for a bundle, which
  includes
• License, two service days, workflow templates
• There is no additional cost by number of
  approvers, workflows, etc.
• PIMs cost either 10,000 or 20,000 depending on
  which application

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Supported Environments

• Windows 2000 (with SP 4) or 2003
• Microsoft SQL Server (2000 or higher)
• A static IP address (only one network adapter in
  the server)
• The server you use for your core server must be
  installed as a standalone server, not as a
  primary domain controller (PDC), backup domain
  controller (BDC), or Active Directory controller
• The servers should be dedicated to hosting
  Process Manager

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Prerequisites

• Microsoft .NET Framework 2.0
• Web Services Enhancements 2.0 SP3 for Microsoft
  .NET
• Internet Explorer 6 SP 1 or higher
• Microsoft Data Access Components (MDAC) 2.8
• Internet Information Services (IIS) 5.0 or 6.0
• Web Services Enhancements (WSE) 2.0 for SP3 for
  Microsoft .NET
• Simple Network Management Protocol (SNMP)
• LANDesk Message-based SDK for LANDesk Management
  Software integration

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Component Architecture
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Low-Level Process Integration

• VB script
• Java script
• WMI calls
• Web Service
• ODBC database
• SNMP (future)
• SQL API (future)
• Active Directory (future)
• C level API (future)