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Human Factors in Cabin Safety

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Human beings and their work environment. Human Factors. Human beings ... Galley design Trolley design. Emergency equipment Exits. Crew jump seats. SHEL MODEL ... – PowerPoint PPT presentation

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Title: Human Factors in Cabin Safety


1
Human Factors in Cabin Safety
  • Cabin Safety Seminar
  • Bangkok 2008

2
  • What are Human Factors?

3
What are Human Factors?
  • Anything to do with people

4
Human Factors
  • Human beings and their work environment

5
Human Factors
  • Human beings and their work environment
  • Human beings and technology

6
Human Factors
  • Human beings and their work environment
  • Human beings and technology
  • Human beings and procedures

7
Human Factors
  • Human beings and their work environment
  • Human beings and technology
  • Human beings and procedures
  • Human beings and the environment

8
Human Factors
  • Human beings and their work environment
  • Human beings and technology
  • Human beings and procedures
  • Human beings and the environment
  • Human beings and human beings

9
  • The human being is the centrepiece of the
    framework and is the most critical and flexible
    component.
  • It does have limitations which can be predicted

10
  • Human limitations must be taken into account
    during the design phase of all other components
    of the system

11
SHEL Model
  • Software policies, procedures and processes
  • Hardware technology
  • Environment situation and culture
  • Liveware human interaction

12
SHEL Model
  • Software
  • Regulations Written instructions
  • Company policy Symbology
  • SOPs Manuals
  • Checklists Publications
  • Training

13
SHEL MODEL
  • Hardware
  • Galley design Trolley design
  • Emergency equipment Exits
  • Crew jump seats

14
SHEL MODEL
  • Environment
  • Temperature Noise
  • Lightening Air quality
  • Turbulence Sleep
  • Financial situation Regulatory oversight

15
SHEL MODEL
  • Liveware
  • CRM Team work
  • Leadership Cultural differences
  • Corporate culture Attitudes
  • Training

16
SHEL Model
  • Software policies, procedures and processes
  • Hardware technology
  • Environment situation and culture
  • Liveware human interaction

17
Flight Deck and Cabin Crew
  • Why are we different?

18
Historical Background
  • Origins of the job
  • Public perception
  • Corporate attitudes

19
Physical Separation
  • Lack of awareness of others duties
  • Different flying schedules
  • Locked flight deck door
  • Different FT/DT regulations

20
Psychological Isolation
  • Personality differences
  • Differences in motivation

21
Regulatory Factors
  • Sterile flight deck procedures
  • FT/DT limitations
  • Licensing issues

22
Organizational Factors
  • Administrative segregation
  • Training issues
  • Scheduling

23
Solutions
  • Joint crew training

24
Solutions
  • Joint crew training
  • CRM

25
Solutions
  • Joint crew training
  • CRM
  • FT/DT limitations

26
Solutions
  • Joint crew training
  • CRM
  • FT/DT limitations
  • Briefings

27
Solutions
  • Joint crew training
  • CRM
  • FT/DT limitations
  • Briefings
  • Emergency procedures

28
Solutions
  • Joint crew training
  • CRM
  • FT/DT limitations
  • Briefings
  • Emergency roles procedures
  • Corporate culture

29
SHEL Model
  • Software policies, procedures and processes
  • Hardware technology
  • Environment situation and culture
  • Liveware human interaction

30
Manufacturers and Cabin Crew
31
Challenges
  • Exit design
  • Equipment design and location
  • Galley design

32
Solutions
  • More input from cabin safety experts in the
    design of
  • Cabin interiors
  • Equipment
  • Galley layouts.

33
Human Factors Issues
  • Training
  • Briefings
  • Emergency procedures
  • Passenger management
  • Cultural differences
  • Teamwork
  • Disruptive passengers

34
  • Questions?
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