Tender for Provision of Credit Card Payment Processing Services for Hongkong Post

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• Tender for Provision of Credit Card Payment
  Processing Services for Hongkong Post

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Agenda

• Project Objectives
• Highlights of the Tender Documents
• Checklist for submission of Proposal
• Questions Answers

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Project Objective

• The Contractor is required to provide credit card
  payment processing services for Hongkong Post,
  viz the services of processing, seeking of
  authorisation, clearing and settling payments by
  credit cards by cardholders in face-to-face
  transactions and mail order transactions with
  HKP.
• Similar services are currently provided by a
  credit card processing company pursuant to a
  contract which is due to expire on 30 November
  2009.
• Clause 1 of Part VI Service Specifications

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Tender Documents
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Mandatory Requirements

• The Tenderer is recognised as an acquirer by the
  credit card companies
• Offer to accept lt 2 brands of credit cards for
  all such brands, total no. of cards issued in HK
  and are still validlt 5 million
• Offer for each mode of Transaction (Face-to-Face
  or Mail Order) a uniform Service Charge rate for
  all brands of credit cards proposed to be
  accepted
• Offer to provide the Services for all HKP branch
  offices, including existing offices and any new
  office(s) arising in the Contract Period
• (to be continued)
• Clause 5 of Part IV Terms of Tender

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Mandatory Requirements (contd)

• Offer to provide Services for the following 2
  modes of credit card payments
• Face-to-Face Transactions and
• Mail Order Transactions.
• Offer to provide and install free of charge
  terminals for processing payments in Face-to-Face
  Transactions. If requested by HKP, the Tenderer
  shall allow HKP to use the terminals for
  subscribing to the services provided by EPSCO and
  to connect the terminals to the EFTPOS System
  operated by EPSCO.
• Offer to provide and install free of charge
  terminals for processing payments in Mail Order
  Transactions.
• Transfer the gross value of Successful
  Transactions less the Service Charges to HKP
  Designated Bank Account in immediately available
  funds on T1 day. (T Day of Transaction)
• Clause 5 of Part IV Terms of Tender

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Terms of Tender other clauses

• Clause 2 (d) - No Tenderer is invited to make any
  counter-proposal to any part of the Tender
  Documents Unless otherwise acceptable to the
  Government, any counter-proposal submitted by a
  Tenderer in contravention with this prohibition
  will be disregarded .
• Clause 6 (e) - The Tenderers offer of charging
  rate(s) shall remain valid for the duration of
  the Contract and shall become the maximum
  charging rates for the Service Charges.
• Clause 8 (b) - The Tenderer who offers the lowest
  Service Charges for the entire Service Period of
  5 years will normally be selected.
• Clause 10.2 - The successful Tenderer shall be
  required to provide a contract deposit in an
  amount equal to 2 or 10 of the Total Estimated
  Service Charges .
• Clause 14 - HKP may issue addendum before the
  Tender Closing Date by publishing them on the
  website.
• Clause 15 - The successful Tenderer will receive
  as an indication of acceptance a fax or a letter
  of acceptance.
• Clause 22(b) - After lodging a Tender with
  Hongkong Post, the Tenderer shall not attempt to
  initiate any contact, whether direct or indirect,
  with HKP on its Tender or the Tender Documents.

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Service Specifications

• Clause 2.5 - The Contractor shall be able to
  commence the Payment Processing Services for the
  Hongkong Post with effect from the Commencement
  Date (ie 1 December 2009 or 1 month after the
  date of acceptance from HKP, whichever is later )
  cf. Part III - Interpretation
• Clause 3 - Provision of Control Reports
• Clause 4.1 - HKP shall examine each Control
  Report and compare the same with its own records
  and shall give a Dispute Notice to the
  Contractor
• Clause 5.5 - For any failure in payment by the
  Contractor interest on Defaulted Amount
• Clause 7 - The Contractor agrees that Chargeback
  Losses which result from chargebacks with respect
  to Transactions will be assumed by and are for
  the account of the Contractor.
• Clause 9 - Maintenance and Security
• Clause 10 - Service Support

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Deadline for Tender Submission

• The duly completed Proposal shall be enclosed in
  a plain envelope
• Addressed to the Chairman, Central Tender Board
• Deposited into the Government Secretariat Tender
  Box situated in the lift lobby on the lower
  ground floor of Central Government Offices (East
  Wing)
• Before 1200 noon (Hong Kong time)
• on 17 July 2009
• Part II Instructions on Lodging of Tenders

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Checklist for submission of Proposal

• Has the hardcopy of the Part VII containing the
  Offer to be Bound been duly signed and included
  in your Proposal?
• Have all Schedules A to D contained in Part VIII
  been completed, signed and included in your
  Proposal?
• Have all blanks in the Schedules A to D been
  completed?
• Have all information and documents as required in
  clauses 9 and 10 of the Terms of Tender been
  attached to Schedule B?
• Tenderers shall submit each of the above items in
  duplicate.
• Annex A of Part II Instructions on Lodging of
  Tenders
• Clause 2(b) of Part IV Terms of Tender

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Important Note
Attention

• The presentation materials herein are for
  reference only
• The materials in the Tender Documents remain to
  be the only formal ones with binding effect

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Questions Answers
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Enquiry
Should be in writing and made to Postmaster
General 3/F, Hongkong Post Headquarters, 2
Connaught Place, Central HONG KONG (Attn Ms.
Doris LO, Senior Manager (Cash Management)) Fax
2525 1071 E-mail doris_wy_lo_at_hkpo.gov.hk
Clause 22(a) in Part IV Terms of Tender
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• Thank you for coming

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