Distributed User Support and the Gemini Observatory HelpDesk - PowerPoint PPT Presentation

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Distributed User Support and the Gemini Observatory HelpDesk

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Challenges for Distributed Support Model ... route queries to designated support individuals ' ... Queries that cannot be answered are escalated to Tier 2 support ... – PowerPoint PPT presentation

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Provided by: philp6
Learn more at: http://www.gemini.edu
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