Business Continuity

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Business Continuity Disaster RecoveryUniversit
y of Southern CaliforniaOffice of Fire Safety
Emergency Planning
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• What happens after the disaster?
• Recovery
• Mission Continuity

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70 of businesses go out of business after a
disasterMany universities experience huge
losses

• Tulane University lost an entire semester
• Literally overnight, Tulane went from being one
  of Americas most selective major research
  universities with an exciting future to an
  institution on life support. - Tulane President
  Scott Cowen, Dec. 2007

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AFTER A DISASTER SUCH AS A MAJOR EARTHQUAKE, USC
GOALS ARE

• Resume all critical services quickly
• Re-start classes within one week

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WHAT USC WILL PROVIDE
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WHAT USC WILL PROVIDE
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What Each School or Department Must Do

• Identify your disaster recovery team
• Identify your critical services priorities
• Develop recovery/continuity plan
• Information Technology
• Supplies equipment
• Office space classroom space
• Emergency power needs
• Human resources

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• Vital data information systems
  recovery/continuity plans
• data backup off-site storage,
• Written system re-start procedures in case of
  crash
• protective mitigation measures,
• backup systems, or manual work-arounds
• alternative contingency plans,
• vital paper records protection.

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• INFORMATION TECHNOLOGY BUSINESS CONTINUITY SAMPLE
  OUTLINE
• Central university information systems or
  software applications that the unit must have.
• These include university-owned systems and
  applications that must be restored and operating
  in order for the school or department to continue
  critical functions and services.
• School or department owned software applications
  critical to core functions.
• Description of application, role in unit, why it
  is critical, data backup procedures, location of
  installation disks documentation, responsible
  staff members for recovery.
• School or department owned servers critical to
  core functions.
• Server name type, software, role, why critical,
  backup procedures, location of installation disks
  documentation, responsible staff members,
  equipment vendors/replacement information,
  recovery testing.
• School or department owned workstations.
• Workstation backup procedures/programs.
• Workstation support program.
• School or department owned vital paper records.
• Description of vital paper records.
• Existing backup/recovery measures.

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• 2. Critical supplies equipment plans
• - Are there supplies/equipment you must have to
  operate?
• Do you have extra supplies/equipment stored?
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• Identify two alternate suppliers,
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• Make disaster agreements with suppliers,
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• Identify procedures for making emergency
  purchases,
• Take protective measures

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• 3. Facility loss contingency plans
• alternate facilities or work sites,
• checklist for moving to temporary facility
• 4. Loss of classroom space
• plan for alternate classroom space,  
• plan for use of informal meeting places  
• distance or technology enhanced learning.

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• 5. Extended 3-7 day power outage
• What would be the impact of a lengthy outage on
  your unit? Would it cause major losses?
• What would you need to do if it took several
  days to restore power? Any urgent priorities?

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• 6. Human resources continuity plans
• - Loss of many personnel for 4-6 weeks
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• cross-training of backups for critical
  employees,
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• telecommuting/working from home,
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• task sharing,
• line of succession planning (delegation of
  authority).

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DISASTER RECOVERY SUMMARY CHECKLIST 1. 2.
3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16.
17. 18. 19. 20.
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DISASTER RECOVERY/BUSINESS CONTINUITY TO-DO
LIST The (name of school/department)
recovery/continuity plan has the following
gaps/areas in need of improvement, which will be
addressed over time
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• FLEXIBILITY
• RESILIENCE