Welcomes students and faculty of

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Welcomes students and faculty of
Thursday May 24th, 2007
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• BPO AN OVERVIEW
• INDIAN SCENARIO
• ALLSEC
• IMPACT FALLOUTS

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Types of BPO
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Indian BPO - Overview
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Indias IT-BPO Performance
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Indian ITES the Future
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Geography-wise ITES Business
BFSI, High Tech Telecom account for 60 of total
verticals with growth potential are Retail, Media
Manufacturing, Utilities, Health Care
Transportation
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BPO India SWOT
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Challenges ?
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Company Snapshot
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Our Mission

• To deliver focused response management solutions
  using
•   Cutting edge technology platforms
• Innovative, Structured and Secure business
  processes
• Skilled Trained and Dedicated Manpower
• To bring about customer delight, reward employees
  and improve shareholders wealth. 

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Core Values
Respect
Open Communication
Performance
Employee Initiatives
Continuous Learning
Quality
Integrity
Team work
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On the Platter..
Personality Development

• Broadening Horizons
• Inter-Personal Skills
• Confidence Boosters
• Teamwork
• Leadership Skills

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Best-in-class Training

• Training modules
• Overview of a Contact Center
• Voice and Accent Training
• Effective Communication
• Listening Skills
• Customer Service
• Teamwork
• Cross Cultural Orientation

On Site Training
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Reward Recognition

• Short Term
• Performance based differential Incentive
• CQM Awards
• Workaholics Anonymous

• Long Term
• Supervisory / Managerial requirements sourced
  internally
• Opportunity for lateral movement
• Developmental opportunities

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Career progression
Account Manager (M/SM/AGM)
Asst Manager
Team Manager
Team Leader
CSO/TMO
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Career Progression What goes behind it
Performers are identified and recognized by
providing opportunities Periodical training
sessions help in enhancing skills Assessment
Centres for key people help in identifying
strengths and improvement areas. The next few
steps Preparing a Training Calendar to suit
various needs Monitoring and Mentoring the
potential Periodic exchanges to understand the
progress
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Culture Work Environment
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Impact of Outsourcing BPO Culture

• The impact of outsourcing are discernable across
  different aspects of Indian social and cultural
  life, including language, identity, gender, and
  the emergence of western lifestyle.
• Gender-neutral / bias free employment
  opportunities and international working
  atmosphere added empowerment
• BPOs are pivotal in bridging the cultural gap
  between the 'East' and the 'West'.
• Dynamic Labor Market - Employment opportunities
  in abundance - contributes to 0.1 percent of the
  total labor mass in India

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Impact of Outsourcing The other side of the coin

• The work hours catering to global markets
  working across time zones
• Deadlines, stress, monotony
• High levels of attrition
• Social divide
• Changing the Social Equilibrium
• Significant economic divide - urban-rural
  disparity

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Supportive Factors the Indian Government

• Supportive Government policies, Fiscal and
  Administrative
• incentives, Taxation laws, guidelines
• De-regulated Telecom policies
• Investor friendly environment - inflow of foreign
  direct investment
• (FDI) in the country
• Global standards of Information Security
  Governance - secure
• and reliable environment
• The government also plans to set up an India
  Brand Marketing"
• fund. The fund will be utilized to promote
  the country as a preferred destination for the
  ITES sector.
• Growth of Industry in Tier 2 cities besides
  metros
• Vision of the State Government To make Tamil
  Nadu, the Global
• ITES Capital thereby creating employment
  opportunities to add
• value and wealth by leveraging the inherent
  strengths of the State.

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Challenges

• Political landscape of Outsourcing Country -
  Backlash/anti-outsourcing legislations
• Slow down of demand
• Need to continuously innovate in developing new
  service lines
• Labor shortage and wage inflation in outsourcing
  service providing markets

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Good Luck Thank You