Title: Online Advising, Career Services, Tutoring, and Personal Counseling Services
1Online Advising, Career Services, Tutoring, and
Personal Counseling Services
- Presenter
- Landon K. Pirius
- Director of Enrollment Services/Registrar
- Inver Hills Community College
2Introduction
- Developed from multiple perspectives
- UofM student
- Former online university employee
- MnOnline Peer Reviewer
- MSU, Mankato Distance Learning Taskforce Member
- Proponent of technology
- Not institution specific
3Presentation Layout
- Broad discussion of four subject areas
- Includes web links
- Includes
- Academic advising
- Career advising
- Tutoring
- Personal Counseling
4Why Am I Here?
- Why are you here?
- Your boss told you to be here
- Ive got nothing better to do today
- I am genuinely concerned about providing the best
advising, counseling, and tutoring services to my
students
5Understanding Your Students
- Institutions must understand who their students
are in order to provide appropriate services. - Digital Native vs. Digital Immigrants
- Traditional vs. Non-Traditional Students
- Generations X, Y, and Z vs. Baby Boomers and the
Silent Generation
6Digital Native vs. Digital Immigrant
- Use of computers, the Internet, and advanced
technology - According to the Pew Internet and American Life
Project (2005), The number of teenagers using
the internet has grown 24 in the past four years
and 87 of those between the ages of 12 and 17
are online. Compared to four years ago, teens
use of the internet has intensified and broadened
as they log on more often and do more things when
they are online. Among other things, there has
been significant growth over the past four years
in the number of teens who play games on the
internet, get news, shop online, and get health
information.
7Traditional vs. Non-Traditional
- Traditional students (18-24) are becoming
non-traditional - Non-traditional students can be defined as
- Over 25
- Mid-career
- Ethnically diverse
- Having families
- Possessing less free time
- More non-traditional students are seeking an
education that fits their needs and their
schedules versus having to adapt to the
institutions needs or schedules
8Generation X, Y, and soon Z
- Need attractive, hip, and well-designed websites
- Email is essential form of communication
- Internet is about choice it is what they want,
when they want it - Interaction is essential
- How will we handle a generation taught by
computers and artificial intelligence?
9The New Environment
- The student population is more mixed now than
ever before. - Digital natives mix with digital immigrants
- Generations X and Y mingle with baby boomers and
their parents - Traditional students coexist with non-traditional
students - What does this mean for institutions?
10What Does this Mean for You?
- A single approach to administering services is no
longer viable or appropriate - Increased demand for accessible services.
- Increasing competition from other institutions,
particularly online institutions.
11Keep In Mind
- Always keep the student in mind
- Our obligation.
12Question Break 1
- I will answer questions for approximately 5
minutes - I will answer questions during breaks throughout
the presentation and at the end of the
presentation.
13Online Advising
- Online office hours
- Staff pictures and biographies
- Online advising materials
- Online concierge
- http//www.waldenu.edu/c/Services/UniversityServic
es_2899.htm
14Online Advising Cont.
- Interactive online catalog
- http//www.stthomas.edu/undergraduatecollege/catal
og/ - http//www.waldenu.edu/c/Students/CurrentStudents_
3444.htm - Interactive course syllabi
- http//www.bucks.edu/catalog/syllabi.html
15Online Advising Cont.
- Interactive degree audits
- DARS or the equivalent
- Use 'Advisor ID' of darswebUse 'PIN' of darsweb
- Use student id of 0000001
- http//www.dars.muohio.edu8082/darswebadv35demo/s
ervlet/LoginServlet - Course applicability systems
- CAS or the equivalent
- http//mn.transfer.org8080/cas/index.jsp
16Online Advising Cont.
- Means of communication
- Beneficial for those without a dedicated phone
line - Discussion boards
- Virtual chat rooms
- Instant messaging
- Web-based conferencing
- VoIP
- RightNow
- Interactive calendar
- http//www.cpcc.edu/ican/live/
17Online Advising Cont.
- Good online advising sites
- http//www.ncsu.edu/advising_central/
- http//www.le.ac.uk/slc/
- http//www.mc.maricopa.edu/services/student_servic
es/online/advising.html - http//www.tees.ac.uk/asktees.cfm
18Online Advising Cont.
- Other sites to visit
- http//admn.sfcc.edu/counseling/index.htm
- http//web.mala.bc.ca/advising/index.htm
- http//www2.stockton.edu/advising
19Question Break 2
- I will answer questions for approximately 5
minutes
20Career Services
- Means of communication
- Online office hours
- Opportunities to talk one-on-one
- Instant messaging
- Discussion boards
- Listservs
21Career Services Cont.
- Professional assistance
- Self-assessment tools
- Professional development tools
- Cover letter/resume and interview help
- Career resource guides and information
22Career Services Cont.
- Putting students in contact
- Internship and job postings
- Student employment applications online
- Networking
- Community
- Corporate
- Alumni
23- Comprehensive career services websites
- http//www.careers.ox.ac.uk/
- http//www.ocs.fas.harvard.edu/
- http//www.mnsu.edu/cdc/
24Career Services Cont.
- Other sites to visit
- http//www.lcc.edu/ces
- http//web.princeton.edu/sites/career/index.html
- http//www.career.arizona.edu/index.aspx
25Tutoring
- Providing support that is accessible
- Descriptions of services available
- Hours of operations
- Tutoring via email, phone, virtual chat
- Synchronous online support
- http//www.smarthinking.com
- http//depts.inverhills.edu/TutoringCenter/
- Asynchronous/self-help online support
- http//www.howtostudy.org/resources.php
26Tutoring Cont.
- Writing Center
- Online submission of work
- Editing and formatting
- Tips and tools
- http//weber.edu/TutoringServices/default.html
- http//www.waldenu.edu/acad-rsrcs/writing-center/i
ndex.html
27Tutoring Cont.
- Language Support
- English as a second language
- Other foreign languages
- http//www.langcent.manchester.ac.uk/learningresou
rces/
28Tutoring Cont.
- Other sites to visit
- http//cwl.oregonstate.edu/twc.html
- http//www.tutoring.arizona.edu/services.htm
29Question Break 3
- I will answer questions for approximately 5
minutes
30Personal Counseling
- E-counseling appointments with secure virtual
chat - Financial
- Mental health
- Physical health
- Self-help and FAQs materials
- Counselor pictures and bios
- Confidentiality
- Outside referrals
- Crisis helpline
31Personal Counseling Cont.
- Student Mental Health Advisor
- http//www.northampton.ac.uk/prospective_lifeatucn
_postcards_suicide.php - Good comprehensive sites
- http//www.stthomas.edu/personalcounseling/
- http//www.bloomfield.edu/counselor/
- http//www.studentlife.villanova.edu/counselingcen
ter/
32Personal Counseling Cont.
- Other sites to visit
- http//www.an.cc.mn.us/academicadvising/personal_c
ounseling.cfm - http//www.howardcc.edu/counseling/
- http//admn.sfcc.edu/counseling/person.htm
33Are Your Services Accessible?
- Who is using your services?
- Who is NOT using your services and why?
- Americans with Disabilities Act (ADA)
- ADA compliant website
- http//www.w3.org/TR/WAI-WEBCONTENT/
- http//bobby.watchfire.com/bobby/html/en/index.jsp
34Commonly Asked Questions
- How do we get started?
- Involve stakeholders (students, staff, faculty,
community) - Analyze current services available
- Analyze student needs
- Prioritize services
- Begin implementation
35Commonly Asked Questions Cont.
- What resources are needed?
- Time
- Technology infrastructure
- Staff
- How affordable is it to offer both on-campus and
online services? - All services should be accessible to all students
- Can be expensive to maintain
- Phase in services
36Resources
- Western Cooperative for Educational
Telecommunications (WCET) - http//www.wcet.info/
- http//www.wcet.info/resources/publications/guide/
guide.htm - Center for Transforming Student Services
- http//www.centss.org
- Other web sources as listed throughout the
presentation
37Questions?
- The remainder of the time will be spent answering
questions. - Any remaining questions will be answered within a
week of the presentation.
38Presenter Information
- Landon K. Pirius
- Director of Enrollment Services/Registrar
- Inver Hills Community College
- lpirius_at_inverhills.edu