Enterprise Content Management at Office of Administrative Hearings

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Enterprise Content Management at Office of
Administrative Hearings

• Russ Hanks
• Deputy General Counsel
• Office of Administrative Hearings
• NYS Office of Temporary Disability Assistance

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Office of Temporary and Disability Assistance

• The Office of Temporary and Disability Assistance
  (OTDA) is responsible for supervising programs
  that provide assistance and support to eligible
  families and individuals.
• OTDAs functions include Providing temporary
  cash assistance providing assistance in paying
  for food providing heating assistance
  overseeing New York States child support
  enforcement program determining certain aspects
  of eligibility for Social Security Disability
  benefits supervising homeless housing and
  services programs and providing assistance to
  certain immigrant populations.

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• Office of Administrative Hearings Holds hearings
  on behalf of
• Office of Temporary and Disability Assistance
• Office of Children and Family Services
• Department of Health
• Office of Mental Retardation and Developmental
  Disabilities
• Office of Mental Health
• NYS Division of the Lottery

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REQUEST PROCESS
WMS/CNS Interface
Internet
E-Request Web interface/SQL Database/Intake Staff
Fax
Fax Server to Web interface (Faxinator)/Intake
Staff
Fair Hearing Information System (FHIS)
US Mail
Intake Staff
OAH-4420 PRODUCED AND MAILED
Telephone
Interactive Voice Response System/Intake Staff
In Person
Intake Staff
Imaging Repositories
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SCHEDULING PROCESS
Appellant/Rep via US Mail
Scheduling Unit Input Scheduling Parameters
OAH-457 Notice Produced (paper copy)
Fair Hearing File Created including Federal Data
Sheet, OAH -1891
Imaging Repositories
Fair Hearing information System (FHIS) Manual and
Auto-Schedule Capabilities
Agency/District print queue or Email
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HEARING PROCESS
Documents submitted at Hearing and entire Hearing
record
Administrative Law Judge, Agency Representative,
Appellant.
Imaging Repositories
Hearing recorded via digital phone with a beep
tone generator
-Intranet interface for on-line review
-Transcript retrieval/reproduction for
Litigation
Transcript Central Archiving /Network Attached
Storage Repositories
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DECISION PROCESS
FHIS
Administrative Law Judge
Fair Hearing Decision Management System Portal
Page
Appellant/Rep via US Mail/Fax Server to NYC Dept.
Homeless Services for same day issuance
Issuance
FHDMS database
Imaging Repositories
Route for Review/Approval/QA
COLD
Decision scripting system
Decision Document (.rtf)
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FHIS Produced Electronic Documents
FHIS Created Documents
OAH - 2846 OAH - 3792 OAH - 5472 OAH - 5473 FH -
029
COLD
OAH-1891 OAH - 457
Imaging Repositories
FHIS Generated Letters
Letters 1-14