Human%20Factors%20a%20Small%20Organisations%20Perspective

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Human Factors a Small Organisations Perspective

• Marc Bailey
• Cobham Aviation Services

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Key Drivers

• Low margin market
• Customer supplier selection on price
• Volume driven business
• Delivery to schedule

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What is small?

• BCAR A8-15 M3 , or Part 145
• Transition to ARC is a good dividing line.
• Simple structure
• Elements contracted out.

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Expectations

• Regulator looks for annual compliance.
• EASA expects engineers to use approved data .
• Origin of aircraft provides bias.
• Full B1 and B2 used with full type rating.
• B3 and B2 Light
• Part 147 Approved courses available?

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Environment

• Facilities are best described as well utilised.
• Tooling driven by price and alternative tooling
  is developed.
• Spares provide an interesting opportunity.
• Bi-lateral or perhaps Unilateral.

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Summary of Small Org.

• Tight Market.
• Limited resource with line and staff role.
• Compliance as target.
• Limited approved data.
• Facilities well utilised.
• Copy tooling.
• Parts difficult to obtain with release.

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So what should they do?
Just Culture
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What do they do

• Rarely undertake a TNA and accept basic training.
• Refresher training not based on own experiences.
• Training not tailored to their cultural issues
• MEDA reports or investigations are very limited.
• Competence difficult to measure.

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How do we sell this?
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How do we sell this?

• SAFETY

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The Audience

• Accountable Managers and CFOs
• How many Engineers?
• How many people have HF experience here today?
• Why are we here to day?

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Our Approach to HF

• So does it make sense
• What is catching peoples attention. HSE and
  Corporate Manslaughter.
• So if we cant sell safety then change the
  message.
• HF improves your business and saves money.

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So What Next

• UKMEMS and SDAU data
• Lets take the current top errors from UKMEMS and
  look at some simple costs.

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Installation Error

• Undercarriage fitting 180 degrees out
• Broken fitting, 20 hours labour, delay to output
  1 day. Total cost 30K with good MRO Margin of
  10 300 K of sales to recover.

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Inattention/Ground damage

• Aircraft taken out of a hangar using wrong tow
  bar for configuration.
• Resultant tow led to Radome meeting the tractor.
  Radome specialist repair for a one off, labour
  and delay 25K - 250K sales

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Poor Inspection

• Always viewed in the light of missing something
  which leads to an outcome.
• Poor inspection has two sides.
• Correct inspection saves money and prevents
  errors.

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Approved data not Followed

• Approved data not followed is a rich ground.
• Scarce data on G A aircraft encourages
  experienced based fault detection.
• Recurring defects are not unusual in medium size
  organisations.
• Potential lost sectors, NFF components,
  man-hours, additional unnecessary stock.

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Implementation of HF

• Very turbulent in medium sized orgs.
• HF for Small orgs is compliance.

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Measuring HF

• How many 145 organisations here have had an HF
  audit ?
• What questions were you asked?
• Did anyone get asked to demonstrate the savings
  made in maintenance errors.
• How about the regulator asking for a 10 saving
  to be shown by the next audit.
• Who would be interested in the wash up !

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Time to think

• We all believe in HF for safety.
• Statistically that belief has not moved rates or
  profiles significantly.
• We can better serve small and medium sized orgs
  by pushing that adopting HF practices saves
  money.
• No shame in pushing at a different point if we
  meet our objective in the end.

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Re Brand

• Human Factors the Business Improvement programme.
  The safe way to save money.

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Human Factors a Small Organisations Perspective

• Marc Bailey
• Cobham Aviation Services