Improving Services and Performance Toolkit for Effective Front-line Services to Youth

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Improving Services and PerformanceToolkit for
Effective Front-line Services to Youth
Introduction-Preparing Youth in a Demand-Driven
Economy
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Preparing Youth for Employment in a Demand-Driven
Economy

• ETAs Strategic Vision for the Delivery of Youth
  Services under the Workforce Investment Act is
  committed to implementing a system that reaches
  out to the neediest of our youth.
• Organizations providing workforce development
  services to youth must employ strategies that
  assist these youth in developing the necessary
  skills required for success in the workplace.

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Preparing Youth for Employment in a Demand-Driven
Economy

• This toolkit will assist Front-line and
  administrative staff of youth-serving
  organizations to design and implement an
  efficient approach to service delivery.
• Successful case management initiatives
  incorporate a number of fairly standard steps
  that allow the process to be orderly and
  structured.

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The Manual the Training Tools

• Prepared by a national team of youth specialists,
  trainers, and program experts.
• Focused on youth who have become disconnected
  from mainstream institutions and systems.

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The Manual is intended to serve as a resource for

• Youth Assessment
• Development of Individual Service Strategies
  (ISS)
• Integration of services
• Follow-up services
• Documentation of services and outcomes.

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The Manual, continued

• Terms used case manager or youth advocate, youth
  development specialists, career advisor.
• Case management system, case load.
• Youth, young person (vs. customer, client,
  participant).

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The Training Tools - Modules

• 1. Recruitment, Intake, and Enrollment
  innovative strategies to engage, obtain
  information from, and enroll youth.
• 2. Assessment and Development of an Individual
  Service Strategy discovering the strengths and
  weaknesses of youth through assessment with
  examples of proven approaches.

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The Training Tools the Modules, continued

• 3. Meeting the Needs of the Labor Market the
  relevance of including Labor Market information
  in choosing career pathways and services
  strategies.
• 4. Implementing the Case Plan/ISS how to turn
  the ISS into a living document.

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The Training Tools the Modules, continued

• 5. Follow-Up emphasizes importance of providing
  follow-up services.
• 6. Documentation Record-keeping and Case Notes
  highlights the function of record keeping and
  practical solutions for ensuring information is
  captured.

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The Training Tools the Modules, continued

• 7. Evaluation/Measuring Outcomes underscores
  the importance of measuring results.
• 8. Engaging Employers Making the Connection-
  linking youth with future jobs.

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The Training Tools the Modules, continued

• Approximately three hours per module.
• Each topic of the Manual is designed to be a
  separate training module.
• Most of the modules have exercises for
  experiential learning.
• Each module is accompanied by a Training Guide
  and PowerPoint Slides.

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Case Management Components

• Recruiting, pre-screening, intake and enrollment
• Addressing skills, abilities and labor market
  needs
• Planning
• Implementing and monitoring
• Follow-up
• Evaluating.