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Improving Governance and Results in Jacksonville: Can JCCI Do It Even Better

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Linking desired results to resources and accountable people or organizations ... Strong connection of resources and accountability with measured results. ... – PowerPoint PPT presentation

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Title: Improving Governance and Results in Jacksonville: Can JCCI Do It Even Better


1
Improving Governance and Results in
Jacksonville Can JCCI Do It Even Better?
  • Sept. 23, 2005
  • JCCI Annual Meeting
  • by Paul Epstein (212)349-1719 epstein_at_pipeline.com
  • Epstein and Fass Associates www.epsteinandfass.co
    m

2
Effective Community Governance Model Basis for
forthcoming book RESULTS THAT MATTER
Align 2 or 3 Core Skills
to Get 4 Advanced Governance Practices
3. Citizens Reaching for Results
1. Community Problem Solving
4. Communities Governing for Results
1
3
4
2
2. Organizations Managing for Results
3
How do communities with effective governance
improve themselves?
  • Robust citizen engagement in multiple roles
  • Use of performance feedback in organizational or
    community decisions
  • Linking desired results to resources and
    accountable people or organizations
  • Use of collaborations

4
5 Main Engagement Roles for Citizens
  • Citizens as Stakeholders
  • Citizens as Advocates
  • Citizens as Issue Framers
  • Citizens as Evaluators
  • Citizens as Collaborators
  • JCCI engages citizens in all these roles

5
Community Problem Solving
  • Citizens robustly engaged in multiple roles
  • Usually does not involve indicators or regular
    performance feedback
  • May be resources and accountability for
    short-term action, but not for measured outcomes
    over time

1. Community Problem Solving
1
Example JCCI Policy Study Advocacy
6
2. Organizations Managing for Results
2
2. Organizations Managing for Results
  • Systemic use of indicators and performance
    feedback over time.
  • Strong connection of resources and accountability
    with measured results.
  • Citizens not necessarily engaged.

7
3. Citizens Reaching for Results
  • Citizens engaged, often robustly, in multiple
    roles
  • Community indicators or other data obtained, but
    not necessarily fed back systemically
  • Resources and accountability not systemically
    connected with results, citizens must work for it
    thru advocacy collaboration.

3. Citizens Reaching for Results
3
Example JCCI Indicators
8
4. Communities Governing for Results
  • Robust citizen engagement in multiple roles.
  • Regular, systemic use of measured performance
    feedback.
  • Strong connection of resources and accountability
    with measured results.

4
4. Communities Governing for Results
9
In Prince William County, Virginia
  • Citizens help develop the county government
    strategic plan, including major four-year goals
    and desired outcomes.
  • The strategic plan drives the county budget and
    performance measures and targets for county
    services, and the county reports its performance
    results and makes adjustments to improve results.
  • Citizens play all roles all are important,
    especially
  • Citizen as Issue Framer
  • One of many Prince William County examples
  • Citizens got the county to put education goals in
    its strategic plan even though education is not a
    county government responsibility.
  • The county partnered with the school board on a
    joint financial plan to build new schools ahead
    of schedule, and to put the school boards
    student achievement goals in the county strategic
    plan.

10
Governing for Results Cycles in Prince William
County, VA
(4) 4-Year Major Update of Strategic Plan
  • 4-Year Strategic Plan
  • Strategic Goals
  • Community Outcomes
  • Strategies Objectives
  • Performance Budget
  • Funding Decisions
  • Service Level Decisions
  • Performance Targets

(3) Annual Strategic Plan Update
(2) Performance Data for Annual Budget Mid-Year
Adjustments
(1) Performance Data to Improve Service Results
Deliver Improve Services
11
Major Citizen Roles in Prince William Countys
Governing for Results Cycles
  • 4-Year Major Update
  • Issue Framers
  • Evaluators
  • Advocates
  • Collaborators

Citizen Roles in Bold Italics in Boxes
4-Year Strategic Plan
  • Advocates for
  • Service Funding
  • Issue Framers (on boards commissions)
  • Annual Update
  • Evaluators
  • Advocates

Performance Budget
Every 4th Year Extensive Citizen Process
Measure Evaluate Results
  • Stakeholders
  • Co-producers
  • Advocates
  • Issue Framers (on boards commissions)

Annual Survey Stakeholders 4th Yr Survey Issue
Framers
12
Community Governance Issues Their Resolution
13
Where can JCCI go from here?
  • Options to consider
  • Work with partners who want Jacksonville to be a
    Community Governing for Results for key issues
    or services
  • May already be close for some nonprofit health
    human services, e.g., NE Florida United Way
    funding allocation.
  • Can the City government, the school board, or
    just a city agency be convinced to partner with
    JCCI to move Jacksonville toward Governing for
    Results?

14
Where can JCCI go from here?
  • Options short of Governing for Results
  • Increase integration of the policy study
    advocacy processes with JCCIs indicators
  • In some cases, JCCI indicators appear to have
    influenced the policy advocacy processes, e.g.,
    education reform, teen pregnancy.
  • JCCI can more purposefully make this connection
    stronger.

15
JCCI Integrated Process to Stimulate Community
Improvement
16
Where can JCCI go from here?
  • Options short of Governing for Results
  • Strengthen the links between JCCIs Quality of
    Life indicators and organizations willing to be
    accountable to take measurable steps to improve
    them
  • Learn from those who have learned from JCCI,
    e.g., Truckee Meadows Tomorrows Quality of Life
    Compacts.
  • Work with local governments to identify things
    they do that influence the JCCIs indicators, and
    to report the results of those activities using
    the GASB Criteria User Guide.

17
Where can JCCI go from here?
  • For other ideas …
  • Conduct an Effective Community Governance
    Assessment of Jacksonville using the governance
    model as a template.

18
In Conclusion
  • JCCI has been improving governance and helping
    the people of Jacksonville get better results for
    thirty years, and can be proud of its record of
    accomplishments.
  • It is time for JCCI to build on those
    accomplishments, and take opportunities to become
    even more effective at improving governance and
    results for the community and the region.
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