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NONVERBAL COMMUNICATION

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Exchange of information through nonlinguistic signs or symbols ... Proxemics ( Personal Space) Haptics (Body Contact) Chronemics ( Temporal) ... – PowerPoint PPT presentation

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Title: NONVERBAL COMMUNICATION


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NONVERBAL COMMUNICATION
  • Definition
  • Verbal vs Nonverbal
  • Facts
  • Aspects
  • Advantages

7
NONVERBAL COMMUNICATION
  • Exchange of information through nonlinguistic
    signs or symbols
  • All external stimuli other than spoken or written
    words and including body motion, characteristics
    of appearance, voice and use of space and
    distancing.

8
VERBAL VS NONVERBAL
  • Words conceal Actions reveal
  • Actions speak louder than words
  • He that has eyes to see and ears to listen may
    convince himself that no mortal can keep a
    secret if his lips are silent, he chats through
    his fingertips betrayal oozes out of his every
    poreSigmund Freud

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NONVERBAL (TERMS)
  • Kinesics ( Body Movement)
  • Oculesics ( Eye Contact)
  • Proxemics ( Personal
    Space)
  • Haptics (Body
    Contact)
  • Chronemics ( Temporal)
  • Paralingual ( vocal cues)

10
  • Sign Language (Gestures)
  • Action Language (Posture)
  • Object Language (Material Things)
  • intentions, views, emotions, social status,
    personalities revealed

11
NONVERBAL COMMUNICATION (FACTS)
  • No substitute for verbal
  • Only supplements/reinforces
  • Efficiency is non verbal makes up the deficiency
    in verbal.
  • More Impact
  • 7 verbal 38 vocal 55 nonverbal

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NONVERBAL COMMUNICATION (FACTS)
  • Accurate Interpretationdifficult
  • Not to be ignored
  • Reveals to a large extent
  • Makes oral communication lively and dynamic
  • Incongruence may lead to problems

13
BODY LANGUAGE KINESICS BRANCH OF
LEARNING Aspects
  • Personal Appearance
  • Facial Expression
  • Posture
  • Gesture
  • Eye Contact
  • Space, Distancing
  • Touch

Non verbal cues or Visible codes
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1. PERSONAL APPEARANCE
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1. Personal Appearance
  • The Person
  • The Attire
  • The Accessories
  • Ve
  • or
  • _Ve
  • impact

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Person hair, beard, colour of skin,
age,grooming,cleanliness
attractiveness, handicaps, ugliness,
abnormality or deformity
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Attire dress (clothing)
  • Speaks loudly about our general attitude,
    behavioural preferences, confidence, occupation,
    personality, power, status values

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Accessories - Appendages
  • Other than garments.
  • Either enhance the p.a. or detract
  • From the p.a.
  • Spectacles, false eye lashes/nails,
  • Ties, rings,bangles tattoos, buttons,
  • Cosmetics etc.

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2. FACIAL EXPRESSION
  • Major visible signs which betray our feelings
  • Emotional Expressions
  • To interpret accurately is difficult.

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FACIAL TYPES
  • Inhibited
  • Uninhibited
  • Unwitting
  • Blank
  • Substitute
  • Frozen effect commn 2000
  • ( Bobby D.
    Sorrells) J.
    C. Huebsch

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3. POSTURE
  • The way one stands, sits or walks
  • Movement of the body, position of hands/legs
    other parts
  • Measure of personality, success of communication
  • Vary according to situations

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4. GESTURES
  • Any action that sends a visual signal to an
    onlooker (An observed action)
  • What signals are being received is important
  • Well- timed drive home your ideas
  • Enhance impact, add a greater value
  • Types enumerative, descriptive, locative
    symbolic, emphatic

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5. EYE CONTACT
  • Leads to more effective communication
  • Shows whether speaker is sincere listener is
    interested
  • Enables to alter/adjust/reframe
  • Establishes rapport
  • Keep shifting

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6. SPACE DISTANCING
  • Concept Important for nonverbal communication
  • Formal, Informal, Public Zones
  • Formal -- 1.22 to 3.6 m
  • (4 to 12 feet)
  • Informal -- 46 cm to 1.22m
  • (1.5 to 4 feet)
  • Public -- Over 3.6 m (12 feet)

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7. TOUCH
  • Body contact
  • Intention,context,interpretation,
  • Relationship
  • Functional/professional,social,
  • Friendship, intimacy,sexual
  • Culture specific

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ADVANTAGES
  • Truly reflect emotions, feelings, etc.
  • Important for face-to-face communication
  • Useful in telephonic communication
  • Enhances the impact of verbal communication
  • Observing the nonverbal cues enables you to
    understand the hidden feelings

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  • Visible code is as important as verbal codes
  • Training in the use of v.c.is as essential as ..
  • Visible Codes are culture specific.
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