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PORTFOLIO COMMITTEE BRIEFING ON STRATEGIC OBJECTIVES AND 2010 FIFA WORLD CUP READINESS

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Title: PORTFOLIO COMMITTEE BRIEFING ON STRATEGIC OBJECTIVES AND 2010 FIFA WORLD CUP READINESS


1
PORTFOLIO COMMITTEE BRIEFING ON STRATEGIC
OBJECTIVES AND 2010 FIFA WORLD CUP READINESS
National Department of Tourism 18 August 2009
2
Overview of the presentation
  • Tourism at a glance (Trends and institutional
    arrangements)
  • Overview of Strategic Objectives, Priorities and
    Performance Areas
  • Rational for choice of the Priorities and Key
    Performance Areas (KPAs)
  • Brief overview of indicators and Targets
    (2009/10)
  • Progress on 2010 Preparation
  • Lessons from the Confederation Cup and British
    and Irish Lions Tour
  • National Tourism Strategy Development Process
  • Medium-Term Budget
  • Monitoring and Evaluation Mechanisms

3
Tourism Role Players
Transformation
Safety
3. Safety and Security, Department of Health,
Department of Transport
4. TECSA and NDT
Skills Service Levels
Product and SMME
2. Tourism Enterprise Partnership NDT
Strategy Driven and coordinated by NDT
5. Theta, NDT, Provinces Industry
Transport
Marketing Branding
6. Department of Transport (land and air)
Incentives and Investment
1. South African Tourism, Provinces and Industry
Quality Assessments accommodation
8. Tourism Grading Council, Industry, Register
of Guides (NDT and provinces)
7. The dti
4
Establishment of the National Department of
Tourism (NDT)
  • Presidential proclamation (strengthening tourism)
  • Completed resource split of DEAT
  • Draft Sector strategy in place
  • Discussion document on legislation development in
    place
  • Purpose, Roles, Functions and draft structure in
    place

5
South Africa continues to outperform global
tourism growth. Global international arrivals
grew by 1.3 in 2008 while arrivals to South
Africa grew by 5.5
Year-on-Year Change in Foreign Arrivals to each
region
Change
2007Arrivals (Millions) 9 44.2 184.9 480.1 46.4 142.1 898
2008 Arrivals (Millions) 9.6 46.9 188.3 488.5 52.9 147.6 924
Note UNWTO estimates incorporate provisional
data for some regions Source Statssa Tourism
Migration release December 2008, SAT analysis
UNWTO World Tourism Barometer, Jan 2009
6
Arrivals to South Africa continues its upward
climb reaching 9,6 million arrivals in 2008
Foreign Tourist Arrivals to South Africa,
1966-2008
9,6 million arrivals in 2008
Rugby World Cup
9/11
First Democratic Elections
Sanctions against South Africa lifted
Arrivals (Millions)
Nelson Mandela released
State of Emergency
Sanctions Era
  • 1970s and 80s Stagnation
  • Stagnation drove low investment, focus on narrow
    white domestic market and costs
  • 1990-1998 Growth
  • Initial period of short-term profit-taking
    followed by period of investment growth and entry
    of foreign players
  • 1998-2004 Cyclicality
  • Global events, currency volatility drove
    uncertainty and short-term strategy by firms
  • Investment rates remain weak overall

Comments captured above based on opinion of
participants interviewed and anecdotal
evidence Source StatsSA, Tourism Migration
release
7
Market share
  • Tourism contribution in 2008 8,4 (R178,6bilion
    GDP, number of jobs 1 014 000)
  • Estimate Global decline by 8 to April 2009
  • UN Would Tourism Org (UNWTO) projects a further 5
    6 decline globally
  • 2.5 decline in arrival in the 1st 3 months
  • Events driven increase/growth in the 2nd quarter
    (Confed Cup, Indian Premier League and Lions Cup)
  • Land Market still the most resilient
  • Spend per tourist has not been affected (air
    travelers are those less affected by economic
    crisis)
  • Distribution continues to be a challenge -
    Business Tourism (main driver behind the
    decline) and land market driven by shopping
    experience
  • Challenges include economic crisis, health and
    crime

8
Transformation
  • The main players in the industry are transformed
  • Sector codes acquired legal status in the 1st
    quarter of 2009
  • Matching facility in place
  • The industry is dominated by businesses with
    turnover of less than R5m (mainly family
    businesses)
  • Challenges regarding access to finance for deals
  • 1st compliance report due end of the year
  • Challenges with multiplicity of the legislative
    framework for government procurement
  • High turnover rate of black managers due to
    demand
  • Limited investment in skills development

9
Enterprise Development
  • 1st quarter
  • Over 342 SMMEs (246 of which are HDE) assisted to
    a tune of R83,992,525 worth of transactions
  • 8 380 Non hotel rooms signed for inclusion in
    accommodation inventory for World Cup
  • 321 Emerging tour operators trained
  • Heritage clusters developed in four Host Cities,
    namely Cape Town, Durban, Nelspruit and Soweto

10
Enterprise Development
  • For 2008/9 financial year alone
  • Increase in turnover of R568 million generated
    for enterprises supported tthrough TEP
  • 9 879 Person years of work created on
  • 1 436 Enterprises assisted through the Business
    Development Fund,
  • of which 66 were historically disadvantaged
  • 944 Tourism small businesses trained on
    Business Skills
  • 1 222 Tourism small businesses trained on SA
    Host
  • 3 068 Tourism small businesses trained on
    tourism toolkits
  • 60 Tourism small businesses mentored
  • 50 three-year growth strategies developed for
    small businesses with
  • a turnover of more than R1million and
    operating for longer than 5
  • years
  • 4 Tourism clusters developed
  • 285 Craft sales generated
  • 3 053 Non-hotel rooms signed up for 2010

11
Skills development
  • Tourism Career Fair (hosted 15 000 learners in
    2008/9 expecting 20 000 in 2009/10)
  • 4030 Ambassador trained
  • Excellence programme in place
  • 1657 tourism SMMEs have been trained in tourism
    related business skills.
  • 6 graduates where put on special hotel management
    training with a hotel group in Canada.
  • 65 tourist guides across provinces received
    foreign language training in Spanish, Portuguese,
    French and German all of which are languages
    spoken in soccer loving countries.
  • Finally, an agreement has been struck with Spain
    Embassy for training of 40 tourist guide in
    September 2009.

12
Quality Assurance and Removal of blockages
  • 610 new properties graded in the 1st quarter
  • 1 242 properties renewed their grading
  • There is a number requests for late renewals
    (within policy provision)
  • Universal access still a challenge (to be
    addressed in the new strategy)
  • Need to strengthen quality assurance beyond just
    accommodation grading
  • Reduction of visa turn around times Nigeria,
    China etc
  • Rollout of the airlift strategy
  • Responsible Tourism Guidelines for industry in
    place

13
Broader Medium-Term Strategic Objectives
strengthening the tourism sector
  • Establish a National Vision and Strategy for the
    Tourism Sector
  • Establish a National Legal Framework for the
    Tourism Sector
  • Establishment of a National Department of Tourism
  • Grow and sustain the market share (domestic and
    International)
  • Develop and Transform the Tourism Sector
  • Create Jobs and Alleviate Poverty (to split from
    the Environment Sector EPWP)
  • Promote corporate and cooperative good governance

14
Rational for 2009/10 Priorities KPAs
MTSF PRIORITY DEPARTMENTAL PRIORITIES
Speed up growth and transformation of the economy to create decent work and sustainable livelihoods Strengthening and growing Tourism Sector transformation SMME development Sustainable Job creation Sustainable GDP Growth 2010 FIFA World CupTM
Massive programme to build social and economic infrastructure Tourism Product Development 2010 FIFA World CupTM
Rural development Rural, Cultural and Heritage Tourism development Promote geographic spread i.t.o visited Provinces
15
Rational for 2009/10 Priorities and KPAs
MTSF PRIORITY DEPARTMENTAL PRIORITY
The fight against crime and corruption Tourism safety awareness and victim support
Cohesive and sustainable communities Community development through implementation of poverty alleviation projects Promote domestic tourism
Create a better Africa and a better world NEPAD Tourism Programme rollout
Education Tourism Human Resources development Programme
16
Key Priorities and KPAs (Mandate related)
  • Development of the National Tourism Strategy
  • Review the National Tourism Legislation
  • Ensure South Africa's (Tourism) readiness for the
    2010 FIFA World CupTM
  • Promote Tourism Product Development (Including
    product diversification sports, medical,
    events, cultural, business tourism etc)
  • Sustainably grow the sector
  • Sustainable Job Creation
  • Tourism Sector Transformation

17
Key Priorities and KPAs (Mandate Related)
  • Implementation of the Social Reasonability
    Programme linked to EPWP (Job creation, skills
    and infrastructure development)
  • Ensure adequate and relevant skills availability
    (HRD strategy implementation)
  • Quality assurance for tourism products and
    services (accommodation grading and system
    review)
  • Promote Responsible Tourism (Good corporate
    citizenship by Industry includes Universal
    Access Principles)
  • Marketing South Africa as an international
    destination of choice (Growing the GDP, Job
    creation, tourist spend, geographic spread and
    seasonality)
  • Promote domestic tourism

18
Key Priorities and KPAs (Governance Related)
  • Enable Parliamentary oversight
  • Strengthen Tourism Cooperative Governance
    (improve intergovernmental Cooperation and
    Coordination)
  • Ensure quality stakeholder engagement
  • Ensure financial resourcing of the sector
    strategy
  • Ensure availability of adequate human capital
    (government capacity)
  • Facilitate risk management (including better
    understanding of sector vulnerabilities)

19
Key Priorities and KPAs (Governance Related)
  • Facilitate affirmative procurement (use of
    government procurement lever to promote
    transformation)
  • Improved knowledge and information management
    (including access to quality and timely sector
    information)
  • To be a transformed employer of choice
  • Ensure effective entity oversight
  • Maintain high standards of accountability and
    responsibility (achieve unqualified audits)

20
  • 2009/10 Targets
  • Skills availability in the tourism sector.

KPI Target 2009/10
Implementation of Tourism HRD Strategy 50
Implementation of Tourism Service Excellence Strategy 50
Number of existing tourist guides up-skilled and new entrants training 160
Number of training and placement opportunities created internationally and nationally. 150
21
2009/10 Targets - Quality of Tourism products and
services
KPI Target 2009/10
Number of accommodation establishments graded 1632 new properties to be graded 6007 properties to renew their grading
of public sector reporting on procurement from graded establishments 45 of national public sector departments
National guidelines for mandatory registration for tourism businesses in place Research international and national guidelines for mandatory registration of tourism businesses
Structural arrangements for tourism quality assurance for South Africa Reviewed. Review legislation and make recommendations to create a tourism quality assurance agency for SA
22
2009/10 Targets Promote Responsible Tourism
KPI Target 2009/10
Awareness material on the importance of energy efficiency for the industry published Brochure containing tips for the industry to be energy efficient published
Frequency of Imvelo awards on responsible tourism hosted in partnership with FEDHASA Annual
implementation of the recommendations for the minimum standards for responsible tourism Minimum standards for responsible tourism in place with buy-in from the industry
23
2009/10 Targets - Promote the development of
product in the tourism sector
KPI Target 2009/10
Number of proposals developed per province 2
Number of 2nd economy establishments per province supported 2
Report on the feasibility study for Cruise Liner tourism Undertake feasibility study of cruise liner tourism
Development of new product Development of a framework for medical Tourism
Partnership to host investment conferences for product development Partner with the TBCSA to host the Hospitality Investment Conference for Africa (HICA)
24
2009/10 Targets 2010 FIFA World Cup
KPI Target 2009/10
implementation of 2010 tourism plan enterprises 50 (revised to 90)
Number of Tourism Ambassador recruited and trained 500
25
Enterprise Development Targets 2009/10
Transactions Facilitated Annual Target
Value of Transactions R450,000,000
Person Years of Work 6,000
Enterprises Assisted 1,600
HDE Enterprises Assisted 1,350
New SMMEs registered 1 000
Small business diagnostics completed 1 000
Tourism Small Businesses Trained Annual Target
SA Host 1 165
Toolkits 2 302
Business Skills 1 187
Mentorship 80
26
Marketing - 2009/10 Targets
27
2010 Tourism Organizing Plan Focus Areas
  • Create a national content management platform
  • Create interface to enable transaction booking
  • Research WC demand to better understand profile,
    perceptions and expectations
  • Scale-up SAT call-centre
  • Create a 2010 national tourism volunteer program
  • Identify and utilise opportunities to capture
    information about 2010 arrivals
  • Develop a robust database of available products
  • Coordinate event planning to maximise tourism
    value from the event
  • Coordinate development and upgrading of
    attractions

10.
2.
3.
Events Attractions
11.
12.
Skills Service Levels
Information
13.
  • Address poor service levels and skills shortages
    at key consumer touch points

14.
9.
15.
17..
SAT / NDT
Transport Safety
Marketing Branding
  • Engage with key stakeholders in SA and
    neighbouring countries to package products for
    2010 and to manage displacement
  • Deliver the brand to convert arrivals to brand
    ambassadors
  • Identify 2010-related opportunities to brand
    South Africa as a world-class tourism destination
  • Manage displacement

1.
  • Ensure sufficient tourism-friendly public
    transportation to tourism focal points
  • Ensure completion implementation of a national
    tourism safety plan

7.
Accommodation
16.
8.
18.
  • Increase the number of graded establishments
  • Identify existing and alternative accommodation
    for short-term spikes in demand

4.
5.
6.
SAT
NDT
28
2010 Preparations Progress
Accommodation 35 352 rooms contracted out of 55000 as required by Match 7997 establishments graded, equaling 116 000 rooms
Skills and Service Levels Sector skills plan and Tourism HRD Strategy in place Service Excellence Strategy in place with 250000 front line staff to be trained Tourism Ambassador Programme in place with 4000 trained for Confederations cup
Information GIS Mapping in place Tourism 2010 Guide in place 2010 Consumer Portal in place
Marketing and Branding Global marketing campaign launched at Indaba and will be reach 6 billion viewers
Events and Attractions Participated in different for a to market 2010
Transport and Safety Tourism safety and awareness strategy is in place and implemented by 6 of the 9 provinces Aviation Strategy and Transport Plan in place and taking into consideration tourism issues
29
2010 Accommodation Availability June Audit
Province TGCSA Graded Stats TGCSA Graded Stats South African Tourism Stats South African Tourism Stats MATCH Stats MATCH Stats
Province Establishments Rooms Establishments Market Share (Graded Vs total Product) 2010 Host City MATCH Rooms
Eastern Cape 937 10,374 1,257 74.5 Port Elizabeth 4,659
Free State 301 3,686 441 68.2 Bloemfontein 1,734
Gauteng 1,006 19,651 1,722 58.4 Johannesburg 8,602
Gauteng 0 0 0   Pretoria 2,494
Kwazulu Natal 1,022 13,894 2,166 47.2 Durban 5,874
Limpopo 355 7,599 336 105.6 Polokwane 1,615
Mpumalanga 450 8,066 687 65.5 Nelspruit 1,563
North West 296 6,299 276 108.0 Rustenburg 2,194
Northern Cape 308 4,239 326 94.4 n/a n/a
Western Cape 2,465 26,205 5,742 42.9 Cape Town 6,617
Grand Total 7,140 100,013 12,953 55.1 35,352
  • This data does not include cancelled and overdue
    properties
  • This data was extracted on the 20th of this month
  • - These stats do not include SAT reported stats
    in the accommodation sector for Resorts,
    Cultural, Golf Estates, Health Spa, Romantic
    Honeymoon, Spiritual and Unusual - this amounts
    to 1872 properties
  • 1 Subject to updates
  • 2 includes Hotel Non-Hotel Accommodation
    (defined as Timeshare, Apartments, SMME, Team
    Base Camp and SANParks    

30
Skills and Service Levels
  • Sector Skills Development Strategy in place and
    under implementation
  • Tourism Ambassador Programme is in place and is
    being implemented. 4030 Ambassadors have been
    trained for the confederations cup
  • Tourism Service Excellence Strategy is in place
    and is being implemented. 250 000 front line
    staff will be trained before 2010 World Cup
  • Up-skilling of Tour operators and Tourist guides
    (language training)
  • Training of SMMEs

31
Transport and Safety
  • The National Tourism Safety and Awareness
    Strategy and its implementation plan is in place.
    6 of the nine provinces have adopted the plan.
  • The Department of Transport and Passenger Rail
    Agency of South Africa have committed 50 semi
    luxury busses to the LOC. 420 semi luxury busses
    will be provided to Match. 110 busses will be
    provided to general spectators.
  • Aviation strategy and implementation plan is in
    place

32
Information
  • Stakeholder and consumer web portals are in place
    still to ensure integrated information services
  • GIS mapping of graded establishments has been
    completed. Plan is underway to map all tourist
    attractions and link them to GIS to enable
    visitors to move freely
  • Research is undertaken every 6 months. First
    data projects that 410 000 visitors will come to
    South Africa
  • 5 new visitor information centres are being
    developed in host cities. State of completion
    Polokwane 20, Bloemfontein 15, Rustenburg 80,
    Nelspruit 80, Port Elizabeth 100
  • 2010 travel guide is in place and more than 20
    000 guides have been distributed
  • Working towards establishment of a 24/7 tall free
    number
  • Working towards establishment of fan embassies

33
Marketing
  • Global Marketing Partnership reaching over 2
    billion people across the world through
    broadcasters such as-
  • CNN
  • BBC
  • Eurosport
  • News corporation
  • Domestic marketing Campaign Encouraging South
    Africans to be good hosts by doing the following
  • Fly the SA Flag
  • Learn the national anthem
  • Support Bafana Bafana
  • Learn the diski dance
  • More marketing required for the African Market
    and other potential world Cup qualifiers

34
Events and Attractions
  • 2010 was promoted in Columbia during the UNWTO
    commission
  • Events were also hosted in Netherlands, France,
    Cameroon, Poland, London and at RETOSA
  • 2010 promotional material will be distributed at
    ATA in Egypt
  • Stadiums developed to serve as tourist
    attractions. Moses Mabhida stadium will
    incorporate the Cable Car arch. Green Point
    stadium will provide the view of the city (part
    of the legacy programme)

35
2009 Events
EVENT ACTIVITIES
WTM 2009 November London Media event Experiential exhibition
EVENT ACTIVITIES
Final Draw December 2009 Cape Town Host foreign journalists Information desk Promotional AV
EVENT ACTIVITIES
Soccerex 2009 November JHB Host sponsors /partners Tour operator workshop
36
2010 Events
EVENT ACTIVITIES
ITB 2010 March Berlin Media event 2010 activation
EVENT ACTIVITIES
Indaba 2010 May Durban Soccer Activation Exhibition stand Media event
EVENT ACTIVITIES
World Cup June/July South Africa Media hosting Fan parks activations Branding opportunities
37
2010 Coordination
  • The Tourism 2010 Cluster which is co-chaired by
    The department and SAT is in place and meetings
    are held on a quarterly basis
  • The Department participates in the 2010 IMC, Host
    Cities Forum, 2010 Environment Working Group,
    2010 Temporary Signage Working group, 2010
    working group on public viewing.
  • The department also participates in Presidential
    Izimbizos on 2010 as well as economic
    opportunities workshops on 2010
  • Reportback through MINMEC

38
2010 Challenges
  • Structured coordination
  • Limited budget
  • Limited focus on human element issues
  • Limited focus on positioning the event in Africa
  • Limited marketing due to limited budgets
  • Lack of marketing targeted at countries that are
    likely to qualify
  • Limited innovation on how to take advantage of
    2010 opportunities

39
Confederations Cup Lessons - Attendance
  • 7.5 out of 10 awarded for hosting the event
    should be aiming for 10/10
  • 584 984 participants 2 lower than Germany
    Confederations Cup
  • Higher than Korea Japan (34 823)
  • France (30 731)
  • 510 008 tickets sold

40
Confederations Cup Lessons -Safety and Security
  • 6000-8000 personnel deployed per host city
  • 39 related criminal cases reported
  • Most publicized Brazilian and Egyptians room
    break ins
  • 1 accident reported German Journalist died

41
Confederations Cup Lessons -Access and Transport
  • Special event visa piloted on Egypt
  • Park and ride shuttle service used for ticket
    holders
  • Special trains arranged during matches
  • Inter-city transport arranged during matches
  • Crowd management not up to scratch
  • Signage around stadia not clear

42
Confederations Cup Lessons - Volunteers
  • 3994 volunteers deployed trained in partnership
    (LOC, DEAT and THETA)
  • Airports
  • Stadia
  • Host City Centre
  • LOC Offices
  • DEAT and relevant provincial officials deployed
    at host cities for support, monitoring and
    evaluation of the programme

43
Confederations Cup Lessons - Volunteers
  • Volunteers not trained in clearly defined
    competencies
  • Most of them clueless of their role
  • Recommendations need for training volunteers in
    clearly defined competencies (and develop a host
    booklet on the following)
  • A host
  • 2010 expert
  • City and country guide
  • Fairness and security
  • Transport
  • Accommodation

44
Confederations Cup Lessons - Marketing
  • Limited marketing in participating countries
  • Evident in Cairo, where limited awareness on
    Univisa to be piloted for 2010.
  • An opportunity to promote domestic, regional and
    and sub-regional tourism
  • Identified marketing opportunities for 2010

45
Confederations Cup Lessons - Information Provision
  • Consumer Portal and help line in place but not
    aggressively marketed
  • Tourism Spatial Viewer in place but not
    aggressively markets
  • Limited provision of information on the event at
    the key gateways to South Africa and to the host
    cities
  • No demarcated information points targeted at
    people coming to the event
  • No information on what to do after 90 minutes of
    the game unlike Rugby

46
Confederations Cup Lessons - Information Provision
  • Ensure that consumer portal has relevant
    information to the visitors in all languages
  • Ensure that the call centre is available 24 hrs
    to provide information on the event in all
    languages
  • Ensure that the above are aggressively marketed
  • Establish fan embassies or information centres at
    the entry points to South Africa and to the Host
    Cities
  • Information centres to provide information on the
    event, about South Africa, Accommodation, What to
    do, Places of interest and be manned by competent
    staff to provide guidance to the visitors
  • Information packs to be produced to be given to
    visitors at entry point for free about the event
    and about South Africa in all languages

47
Confederations Cup Lessons - Accommodation
  • Accommodation guide not in place
  • No sign up for 2009 Confederations Cup
  • Some areas have adequate accommodation and some
    do not
  • No system in place to address challenges in some
    of the areas
  • Tourism industry players in Zimbabwe disagree
    with Match contract

48
Confederations Cup Lessons - Accommodation
  • 2010 accommodation guide to be developed and made
    available at all information centres and entry
    point
  • Strategies to be put in place to address
    accommodation challenges in certain areas
  • Transport linkage to satellite accommodation
  • Use of temporary structures to accommodate fans
  • Use of Universities and other available
    accommodation to accommodate fans

49
Confederations Cup Lessons - Other issues
  • Local character not showcased
  • Local food not sold in stadia
  • Initial FIFA ticketing system not condusive for
    the South African soccer loving people who do not
    have access to internet
  • International complaints about vuvuzela
  • Park and ride system not efficient
  • Capacity of internal airlines to carry luggage

50
Lessons - British and Irish Lion Tour
  • More organised
  • 30 000 fans
  • 23 000 fans descended to Durban
  • 1000 tickets were not sold
  • Significant spend on accommodation, food, drinks
    and travel
  • Centurion Hotel Waterfront fully booked for 2
    months due to rugby
  • Tshwane Guesthouses fully booked
  • British fan hijacked and mugged
  • Challenge for domestic flights to carry luggage

51
National Tourism Strategy development process
  • Progress to date-
  • Conducted a review of existing plans and
    strategies
  • Developed a draft strategy framework
  • Minister has had 5 stakeholder road shows
  • Held 5 departmental stakeholder workshops
  • Expert panel was appointed by the Minister
  • first workshop 6 August 2009 to formulate vision
    mission
  • next workshop scheduled for 1 September 2009
  • Draft for public comment released September
    with additional workshops in remaining 4
    provinces
  • Strategy finalised November
  • Follow-up session to be scheduled with Members to
    discuss the outcomes of the road shows and the
    actual strategy

52
  • FINANCE

NDT Budget 2009/10 2012/13
52
53
Overview of the Presentation
  • Baseline
  • Allocations per Programme/Sub-programme
  • Graphical presentation of MTEF Baseline
  • Additional request for MTEF period
  • Monitoring and Evaluation Mechanism

54
Department of TourismBaseline for 2009/10 and
MTEF period
2009/10 R000 2010/11 R000 2011/12 R000 2012/13 R000
Administration 74 372 83 838 96 018 102 455
Tourism 754 292 758 508 785 709 824 909
Sector services 278 423 309 995 328 827 345 279
Total 1 107 087 1 152 341 1 210 554 1 272 643
55
(No Transcript)
56
Allocations for the 2009/2010 Financial
YearProgramme 1 Administration
Sub-Programmes Allocation R000
Minister 1 725
Deputy Minister 1 420
Ministry 26 984
Director-General 776
Corporate Affairs 1 066
Information Technology 3 103
Buildings and Admin Support 6 618
Property Management 10 122
Human Resources and Transformation 8 455
Communications 4 996
Legal Services 2 544
Internal Audit 595
Office of the CFO 5 968
Total 74 372
57
Allocations for the 2009/2010 Financial
YearProgramme 2 Tourism
Sub-Programmes Allocation R000
Management 5 006
Tourism Industry Promotion 15 839
Tourism Industry Development 20 681
SA Tourism 656 669
Business Trust (Tourism Enterprise Partnership) 52 097
Retosa 2 500
UNWTO 1 500
Total 754 292
58
Allocations for the 2009/2010 Financial
YearProgramme 3 Sector services
Sub-Programmes Allocation R000
Management 1 904
Social Responsibility, Policy and Projects 269 812
Planning, Co-ordination and Information 4 259
Business Performance Management 2 448
Total 278 423
59
Additional requirement
2010/2011 R000 2011/2012 R000 2012/2013 R000
MTEF allocation compensation of Employees 77 632 83 756 87 944
Operational expenditure 84 729 96 465 102 838
Transfer payments 989 980 1 030 333 1 081 861
TOTAL 1 152 341 1 210 554 1 272 643
Additional requirement PHASE 1 TO 3
2010/2011 R000 2011/2012 R000 2012/2013 R000
Compensation of Employees 30 195 44 620 49 562
Operational expenditure 87 067 99 133 105 638
Computer equipment and office furniture 3 999 2 068 736
Office space 2 611 3 730 4 120
Transfer payments 108 200 138 200 131 700
Projects 206 000 215 850 227 121
Additional request 438 072 503 601 518 877
TOTAL BUDGET 1 590 413 1 714 155 1 791 520
59
60
Monitoring and Evaluation mechanisms
Quarterly reporting internally and to National Treasury Quarterly informal assessments Biannual formal assessments Evaluation of quarterly reports to determine performance level Ministers quarterly performance review meeting Use of a balanced scorecard approach to overall performance management (looking at Internal business processes linked to delivery of mandate, Financial state of the organisation, service delivery to clients, Lessons and growth people, technology etc)
61
THANK YOU
61
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