Washington State Department of Licensing Enhanced Driver License Project Close Out Report Presented

1
Washington State Department of Licensing
Enhanced Driver License Project Close Out
ReportPresented to the Information Services
Board May 8, 2008Liz Luce, Director Bill
Kehoe, Chief Information Officer
2
Background

• The Western Hemisphere Travel Initiative (WHTI)
  required U.S. Citizens to present a passport to
  re-enter the U.S. from Canada, Mexico, Bermuda
  and the Caribbean by January 2008
• Department of Homeland Security (DHS) and
  Department of State (DOS) has accepted the
  Washington Enhanced Driver License (EDL) as an
  alternate document for border crossing
• DOL enacted enabling legislation to authorize the
  EDL
• Memorandum of Agreement (MOA) between DHS /
  Washington State
• Other states are now replicating proposals to DHS
  using Washington States template

3
Realized Objectives

• Alternative to passport requirement and reduced
  cost (15 versus 97) and time (2 weeks versus
  months) to purchase a passport
• Improve the process of validating foundational
  identity documents
• Increase prevention of the issuance of fraudulent
  driver licenses / identification cards
• Provide Homeland Security Border Patrol personnel
  driver license photo and personal information via
  secure private network
• Enhanced security features on the WA State Driver
  License for increased fraud prevention

4
Improved Office and Headquarters Technology

• Document scanners
• Authentication of out-of-state driver licenses
  and passports (multi-spectral scanner)
• Scanning and storing of identity and citizenship
  documents
• Online address verification
• Online SSN verification
• Document Authentication System
• Biometric One-to-Many Facial Recognition System
• Gated Issuance Software
• Real time verification of Washington State birth
  certificates with Department of Health
• Secure data exchange with Department of Homeland
  Security

5
Improved Drivers License Card Technology

• Front

• Radio Frequency Identification - RFID

• Back

• Machine Readable Zone - MRZ

6
Enhanced Drivers License Project Performance
Metrics

• DOL License Service Offices around the state
  issuing the Enhanced Drivers License 14
• Number of appointments as of May 2, 2008 23,990
• Number of Enhanced Drivers Licenses issued as of
  May 2, 2008 11,420
• New external interfaces 3, Department of
  Health, Department of Homeland Security, DOL
  Disaster Recovery Center
• New integrated applications 4, Facial
  recognition, Gated Issuance, Document
  Authentication, Portfolio Archive
• Legacy applications modified 13, i.e., Field
  system, Headquarters, Revenue, Imaging, Central
  Drivers License Issuance System, Data Warehouse
• Staff and vendor hours related to project
  activities 33,050
• Test scripts created to support functional and
  end-to-end testing 1,253
• 588 defects reported and corrected including, 42
  post-deployment defects

7
Met Investment Plan Schedule Requirements
2007
2008
Budget Contracts
Digimarc Contract Signed
Bus Ops Task Plans
ltSystemgt Design Wkly Mtgs
Business Design Ops
Design / Operations Finalized
Project Team Assigned
Project Kick Off
Tech Config Complete
Tech Design Configuration
HW Rcvd
Server Config
SW Config
Server Move/Review
Project Review
Citrix Config
Test Complete
Testing
Test Start
UAT
Prep Test Scripts
Training Complete
Training
Training Lab Prep
Training Start
End User Training
Go-Live
Implementation
Public Launch
Prod Prep
Deployment Planning
8
Met Investment Plan Budget Requirements

• Allocated in the investment plan 4,858,908
• Actual Expenditures
• Personal Services 1,015,887
• Purchased Services 1,013,656
• Internal Staff 830,563
• Hardware/Software 108,740
• Travel 4,556
• Training 8,600
• Facility Costs 9,681
• Telecommunications 12,100
• Grand Total 3,003,783
• Savings within personal services cost due to
  project completion in January 31, 2008 versus
  September 30, 2008

9
Enhanced Drivers License Performance Go-Live
10
Assessment Summary