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Evaluation: Money Advice Outreach Pilots

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Reaching people who do not seek mainstream advice Hard-to-reach' interviewees? ... Of non-prison interviewees who did seek advice, nearly one third did not go to ... – PowerPoint PPT presentation

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Title: Evaluation: Money Advice Outreach Pilots


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Evaluation Money Advice Outreach Pilots
  • Responsibility of Legal Services Research Centre
    (LSRC)
  • Three evaluation phases
  • multiple perspectives
  • variety of research methods
  • impact and processes of pilots
  • Phase I Target Groups
  • Face-to-face survey in five different outreach
    location types
  • Phase II Provider and Partner Perspective
  • Interviews with project coordinators, debt
    advisers, location partners and stakeholders
    case studies dissemination workshop follow-up
    research
  • Phase III Client and Target Groups
  • In-depth, qualitative interviews
  • Cost-effectiveness analysis on closed client
    cases

www.lsrc.org.uk
4
First Phase Evaluation
  • Survey of 563 people using different outreach
    locations types included in the pilots
  • Family and children centres
  • Credit unions
  • Housing offices
  • Community centres
  • Prisons
  • Questionnaire
  • Aim Assess the suitability of a number of
    different outreach location types for the
    delivery of money advice to hard-to-reach and
    disadvantaged groups

www.lsrc.org.uk
5
Results First Phase Evaluation
  • Reaching deprived and financially excluded
    areas or groups
  • 75 interviewees lived in the top 20 per cent of
    the most deprived areas in England
  • High proportion of people with demographics
    indicative of social exclusion
  • Unemployment
  • Social housing
  • Lone parenthood
  • Illness and disability
  • Income below 10,000
  • Financial exclusion
  • 73 of prison interviewees
  • 51 of credit union interviewees
  • 32 of housing office interviewees
  • 31 of family and children centre interviewees
  • 19 of community centre interviewees

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Results First Phase Evaluation
  • Reaching people who do not seek mainstream advice
    Hard-to-reach interviewees?
  • Had not received advice when in real financial
    difficulties
  • 31 of non-prison interviewees
  • 90 of prison interviewees
  • Of non-prison interviewees who did seek advice,
    nearly one third did not go to an independent
    money adviser but to creditors, family and
    friends
  • Would not seek professional advice if serious
    money problems in the future
  • 16 of non-prison interviewees
  • 22 among financially excluded
  • Despite living close to mainstream advice
    services, many interviewees were unaware of this
  • Higher percentages among financially excluded

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Benefits of Outreach Advice from the Perspective
of Target Groups
  • Because its a professional establishment,
    people would know what they are talking about and
    people would trust the advice they gave.
  • Interviewee in a housing office
  • Because it is a community centre, and all kinds
    of people are coming in, it would be better to
    walk in here than walk into a debt advice centre.
    You would not stand out as much.
  • Interviewee in a community centre
  • People like myself have no money to shell out
    for transport.
  • Interviewee in a children and family centre
  • The location is central. It is easy to find.
    They have done good market research.
  • Interviewee in a credit union
  • It would take a burden off people here. And be a
    chance for people to say I can sort things out.
    A chance to speak to independent people to help
    sort out their problems, not the officers.
  • Interviewee in a prison

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Second Phase Evaluation First Findings
  • ECOTEC/Personal Finance Research Centre
  • First Findings
  • Outreach established where money advice not
    usually available
  • Reaching financially excluded people who would
    not otherwise access advice
  • Challenges of outreach work and client groups may
    affect ability to achieve targets
  • Early engagement with partners important
  • Increased awareness about money advice among
    partners
  • Working in different types of outreach locations

www.lsrc.org.uk
9
Selected Initial Conclusions
  • Benefits of outreach advice
  • Accessible and frequently visited
  • Multiple advice services in one location
  • People trust locations they are familiar with
  • -gt Importance of high quality advice
  • Importance of closing knowledge gaps on the
    availability of mainstream advice public
    legal education financial capability
  • Outreach advice needs to be moulded to the needs
    of its target groups and nature of outreach
    locations
  • Importance of partnership working
  • Findings are of interest to other parts of the
    community and bodies that deliver public
    services

www.lsrc.org.uk
10
Further Information
  • First phase evaluation report available at
  • www.lsrc.org.uk/publications/Outreach.pdf
  • Overview of evaluation approach and first
    findings see Legal Action October issue, 2007
  • All other evaluation reports due in spring 2008
  • Contact
  • alexy.buck_at_legalservices.gov.uk
  • www.lsrc.org.uk

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