Department of Human Resources Civil Service Reform Preserving the Promise of Government Employee Tow

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Department of Human Resources Civil Service
ReformPreserving the Promise of
GovernmentEmployee Town Hall Meeting
Presentation
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Civil Service Reform ProjectTodays
Agenda___________________________________________
_____________

• Introduction and Process Overview
• Citys Stakeholder Process
• Citys Core Values
• Discussions on Reform Topic Areas
• Conclusion and Information on How to Participate

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Civil Service Reform ProjectIntroduction and
Process Overview ________________________________
________________________
What does Civil Service Reform mean to DHR? The
Mayor, the Board of Supervisors and the Civil
Service Commission have asked that we look inward
at our civil service and human resource systems
and identify the areas most in need of reform.
In the upcoming weeks and months, the Department
of Human Resources will conduct research and
outreach efforts and synthesize the results into
a policy paper with recommendations for reform.
What will be DHRs process in accomplishing
this? DHR will study best practices, review other
civil service reform efforts, learn from the
experts, meet with stakeholders, and most
importantly, engage our own employees to
understand how human resources practices must
evolve to meet the needs of our City in the 21st
century.
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Civil Service Reform ProjectCity Stakeholder
Process _________________________________________
_______________

• DHRs Process
• An exploration of how we got here.
• 2. A review of what our colleagues, industry
  experts, academics, and other jurisdictions have
  done.
• 3. Communications with our stakeholders.
• - Input from stakeholders employees,
  labor, citizens, internal personnel
  experts and outside experts.
• - Advisory Panel for guidance and to ensure
  strong communication with
  stakeholder communities.
• 4. Identifying what works and what needs to
  change.
• 5. Making recommendations.
• - Policy paper to the Mayor
• - DHR internal process improvements

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Civil Service Reform Project City Stakeholder
Process _________________________________________
_______________

• Upcoming Events
• Employee Town Hall Meetings
• Monday, March 14th, Koret Auditorium, 12pm to 2pm
• Thursday, March 17th, Carr Auditorium, 8am to
  10am
• Monday, March 21st, Koret Auditorium, 4pm to 6pm
• Upon reasonable notice, release time
  provided for employees who attend
• Board of Supervisors Government, Audit and
  Oversight
• Committee Hearing
• Hearing Tentatively Schedule for April 11th
• Civil Service Commission Hearing
• Hearing Schedule TBD (Most likely the first or
  second week of April)

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Civil Service Reform Project Core Values
__________________________________________________
______

• The City is committed to ensuring that
  merit-based employment, equal opportunity and
  strong labor relations remain the foundation of
  our personnel system.
• The following have been identified as the Citys
  core values to be maintained and promoted in our
  reform efforts
• Diversity of workforce
• Employment based on qualifications and the
  ability to perform
• A Personnel System that is easy to understand and
  use
• Effective and efficient services to taxpayers
• Insulation from political influence
• Open and transparent processes
• Responsiveness to operational needs
• Stability of operations

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Civil Service Reform Project Reform Topic Areas
________________________________________________
________

• Reform issues are grouped into 4 broad topic
  areas
• Hiring
• Employee Investment Performance Management
• Separation
• Governance

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Civil Service Reform Project Reform Topic Areas
________________________________________________
________
Hiring Our goal is to hire the most qualified
candidates in a timely manner. Hiring issues
include - Recruitment - Apprenticeships -
Qualifying Process (MQs, Exams,
etc.) - Referrals - Appointment Type
(Provisional, Permanent, etc.) - Classification
- Requisition Process
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Civil Service Reform Project Reform Topic Areas
________________________________________________
________
Examples of questions to consider Does our
current exam process accurately determine the
most qualified candidates? How can we shorten and
simplify the Citys hiring processes? Does the
City have adequate outreach and recruitment
programs? Does our current classification plan
provide enough flexibility to assign and deploy a
modern workforce? Do managers and departments
have adequate discretion to employ qualified
candidates of their choice?
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Civil Service Reform Project Reform Topic Areas
________________________________________________
________

• Employee Investment/Performance Management
• Our goal is to promote high levels of employee
  performance through career development,
  performance assessment, effective management,
  accountability, and flexible compensation.
• Employee Investment/Performance Management issues
  include
• - Training
• - Promotion
• - Goal Setting and Performance Evaluations
• - Probation
• - Compensation
• - Classification

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Civil Service Reform Project Reform Topic Areas
________________________________________________
________

• Examples of questions to consider
• Are we providing adequate training and
  development for our workforce?
• Does the Citys compensation strategy provide
  sufficient flexibility to recruit, retain,
  motivate, and reward the highest quality
  workforce?
• Are we adequately linking job performance to
  compensation and promotion?
• Are we managing employee performance through the
  probationary period and through regular, annual
  performance evaluations?

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Civil Service Reform Project Reform Topic Areas
________________________________________________
________

• Separation
• Our goal is to minimize the disruption to
  employees and departments caused by separations.
• Separation issues include
• - Knowledge management ability to retain and
  manage knowledge outside of the influxes and
  exits of employees
• - Retirement
• - Layoffs and bumping (budget related)
• - Discharge and termination (performance-based)
• - Severance packages
• - Restrictions on future employment

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Civil Service Reform Project Reform Topic Areas
________________________________________________
________

• Examples of questions to consider
• Is there a better way to administer and implement
  layoffs that can minimize the amount of
  disruption and stress to both the employee and
  the department?
• Are there fair and appropriate ways to expedite
  the Citys disciplinary processes?
• Should the City have broader categories of
  at-will employment?
• Is the current system for restricting future
  employment fair and efficient?

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Civil Service Reform Project Reform Topic Areas
________________________________________________
________
Governance Our goal is to streamline and
harmonize overlapping Charter sections, Civil
Service Rules, HR policies, and negotiated
provisions in 48 union labor contracts into a
modern personnel system. Governance issues
include - HR Policies and Procedures - Civil
Service Rules - Bargaining Units and Memoranda of
Understanding - Administrative Code
Provisions - Charter Provisions
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Civil Service Reform Project Reform Topic Areas
________________________________________________
________
Examples of questions to consider Are there ways
to streamline collective bargaining processes and
the types of issues which are collectively
bargained? Should external agencies (i.e.
School District, CCD, Courts) continue to operate
as part of Citys personnel system? Do
departmental personnel offices have the
appropriate level of autonomy and
discretion? Should the Civil Service Commission
serve as both the rule-making authority and the
appellate body responsible for resolving employee
appeals?
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Civil Service Reform ProjectHow to Participate
__________________________________________________
______

• You can participate in the following ways
• Provide input during todays discussions and
  complete a comment card with additional
  recommendations and comments.
• Complete the online Survey Suggestions form on
  civil service reform on our website at
  www.sfgov.org/DHR-CSR.
• Email us with your recommendations and ideas for
  reform at DHR-CSR_at_sfgov.org.
• Visit our website at www.sfgov.org/DHR-CSR for
  resources and additional information on
• Town Hall meetings, power point presentationss
• Detailed information on stakeholder processes
• Updates on future meetings, including the Board
  of Supervisors Committee Hearing and the Civil
  Service Commission Hearing on civil service
  reform
• Reference and resource materials for information
  on reform efforts in other jurisdictions and best
  practices

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Civil Service Reform ProjectComments
Suggestions ____________________________________
____________________
1. Hiring Hire the most qualified candidates in
a timely manner. 2. Employee investment/performanc
e management Promote high levels of employee
performance through career development,
performance assessment, effective management,
accountability, and flexible compensation. 3.
Separation Minimize the disruption to employees
and departments caused by separations. 4.
Governance Streamline and harmonize overlapping
Charter sections, Civil Service Rules, HR
policies, and negotiated provisions in 48 union
labor contracts into a modern personnel system.