Ch' 6: The Nonverbal Dimension of Communication - PowerPoint PPT Presentation

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Ch' 6: The Nonverbal Dimension of Communication

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Kinesics: the study of body position and body motion, including those of the face ... How we perceive and use time to define identities and interaction ... – PowerPoint PPT presentation

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Title: Ch' 6: The Nonverbal Dimension of Communication


1
Ch. 6 The Nonverbal Dimension of Communication
  • Nonverbal communication accounts for 65 to 93
    of the total meaning of communication

2
What is Nonverbal Communication?
  • It includes all aspects of communication other
    than words themselves
  • Gestures and body language
  • How we utter words (inflection, volume)
  • Features of environment (temperature, lighting)
  • Objects that affect personal images (dress,
    jewelry, furniture)

3
Principles
  • There are similarities and differences between
    verbal and nonverbal communication
  • Similarities nonverbal communication is symbolic
    (ambiguous, abstract, arbitrary), guided by rules
    (like a handshake), culture-bound, and
    intentional or unintentional

4
Differences between Nonverbal and Verbal
Communication
  • Nonverbal communication is perceived as more
    believable or truthful
  • Nonverbal communication may be seen, felt, heard,
    smelled, and tasted
  • Nonverbal communication is continuous

5
It can Supplement or Replace Verbal Communication
  • It may repeat verbal messages (nodding)
  • It may highlight verbal communication
  • It complements or adds to words
  • It may contradict verbal messages
  • It may substitute for verbal messages (rolling
    eyes to show disapproval)

6
Nonverbal Communication can Regulate Interaction
  • Tells us when its our turn to talk, when to
    enter a conversation, etc.

7
N.C. can Establish Relational Level Meanings
  • It is the relationship language because it so
    often expresses the overall feeling about
    relationships
  • Conveys responsiveness, liking, and power

8
N.C. Reflects Cultural Values
  • Most nonverbal actions arent instinctual but are
    learned in the process of socialization
  • Territoriality
  • Touching
  • Eye contact
  • Greeting behaviors (handshakes, kisses, embraces,
    bowing)

9
Types of Nonverbal Behavior
  • Kinesics the study of body position and body
    motion, including those of the face
  • Haptics the study of nonverbal communication
    involving physical touch. Touch communicates
    power and status.
  • Physical appearance sex, skin color, size, and
    features
  • Artifacts personal objects we use to announce
    our identities and personalize our environments

10
Proxemics
  • The study of space and how we use it
  • In the U.S., social acquaintances4 to 12 ft
  • Eighteen inches or less for close friends and
    romantic partners
  • Space announces status

11
Environmental Factors
  • Factors that are elements of settings that affect
    how we feel and act.
  • Includes architecture, colors, room design,
    temperature, sounds, smells, lighting, music

12
Chronemics
  • How we perceive and use time to define identities
    and interaction
  • In Western societies time is valuable, so speed
    is highly valued
  • Increasing contact is one of the ways we
    intensify relationships

13
Paralanguage
  • Is communication that is vocal but does not
    involve wordsit includes sounds (such as murmurs
    and gasps) and vocal qualities, such as volume,
    rhythm, pitch, and inflection, tone of voice
  • We modulate our voices to reflect our cultural
    heritage

14
Silence
  • Can communicate powerful messages, such as the
    following
  • Contentment
  • Awkwardness
  • Disconfirm others

15
How to Improve Nonverbal Communication
  • Monitor your nonverbal communication Are you
    projecting the image you desire?
  • Be tentative when interpreting others nonverbal
    communication check your perceptions and use I
    language
  • Be aware of how setting and culture affects the
    meaning of communications
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