Maintenance Training From an Operational Perspective

1
Maintenance Training From an Operational
Perspective

• Developing Courseware and Instructional Staff
• G. Jay Pointek, Delta Air Lines Technical
  Operations Training

2
Introduction

• Delta Air Lines Technical Operations Training,
  Atlanta, GA, USA
• Only US airline EASA 147 certified training
  organization
• Selected as one of Training Magazines Top 100
  Training Organizations
• Over 3,600 students trained this year in over 60
  courses

• G. Jay Pointek, Manager, Narrow Body Fleet and
  Avionics Training Programs
• Twenty seven years combined military and airline
  maintenance and training experience

3
Operationally Focused Maintenance Training Defined

• An approach to Technical Training that utilizes
  the latest internal and external trend data,
  technology, and methodology to directly impact
  Technical and Mechanical Dispatch Reliability
• Addressed parameters include Delays/Cancellations,
  IFSD, ATB, and MEL items count

4
The Instructor is the Cornerstone of the Concept

• Instructional Staff are drawn from Top performers
  in Line and/or Base environment
• Required to maintain all Qualifications and
  Permissions
• Flexible Workforce allows full access and log
  book authority
• Transition training program to continuously grow
  presentation and technical proficiency

5
A Profile of Instructional Success

• The typical Delta Instructor involved in
  operational training
• Fourteen years average company service
• Approximately 2/3 of staff with Military
  experience
• Avionics background for 50 of staff
• Approximately 33 with prior instructional
  experience

6
A Culture of Continuous Growth

• Once selected to join the Training Department
• Attendance of vendor and OEM specialty courses
• Mandatory time spent working within maintenance
• Internal/External Instructional System Design
  training
• Internal/External Presentation skills training
• Instructional software tools training

7
Building the Courseware

• Standard Resources
• Approved Manuals
• Regulatory Agency directives and advisories (FAA,
  NTSB, EASA)
• OEM bulletins and notices

8
The Custom Resource

• Deltas Internal Fleet Reliability Report
• Issued and Reviewed Monthly
• Report Includes In-Depth data on Flight
  Exceptions, Delays and Cancellations, Pilot
  Reports, Engine and APU data

9
TRAININGS REACTION TO RELIABILITY ISSUES

• The Flexibility to React in Multiple Ways
• Classroom instruction
• Product Support
• Special Reliability Issues
• Customer Support and Research

10
APPLYING THE PROCESS

• B767 Pneumatic Reliability
• Created training for Line Maintenance
  troubleshooting
• BITE Procedures
• Normal and Abnormal Indication Explanations
• System Health Check instruction
• Developed an interactive CBT for system operation
  instruction
• Customer Support and Research
• Coordinated removal of valves with over 4000
  hours
• Addressed shop overhaul process for these valves
• Addressed valve controller faults

Data accumulated and provided by Richard
Moreau-DAL B767 Instructor/Developer
11
THE RESULTS

• B767 Pneumatic Reliability
• This training, in conjunction with engineering,
  shop, base and line maintenance actions allowed
  resulted in a 50 improvement in this systems
  reliability. This was experienced year over
  year, during June through September, typically
  the most unreliable period for this system.

Data accumulated and provided by Richard
Moreau-DAL B767 Instructor/Developer
12
Summary
The results of Operationally focused Maintenance
Training, delivered by a highly qualified
flexible workforce, justify the investment in
time, technology, and effort in growing our
people.
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Quality begins with people. C.E. Woolman
The only monotonous thing about the aviation
industry is the constant change. C.E. Woolman
C.E. Woolman Founder and first CEO 1928-1966