Achieving Great Things Tools for Leadership Quorum National Technical Assistance Institute Washingto

1
Achieving Great Things Tools for
LeadershipQuorum National Technical Assistance
Institute/ Washington, DC/2007

• BC Farnham, MSW, MBA
• Director of Practicum/ Assistant Professor of
  Social Work
• Troy University
• Director of Staff Program Development
• Gentiva Health Services/ Hospice Division

2

• Participants will explore seven useful tools
  related to providing leadership with the Council
  setting. These seven tools/practices include
  Setting Clear Standards Expecting the Best
  Paying Attention Personalizing Recognition
  Telling the Story Celebrating Together and
  Setting the Example. This session will have
  direct applicability to staff members and council
  members.

3
Facts About Leadership

• Effective Leadership doesnt happen by accident
• Leadership is a skill and it must be developed
• Leadership skills are improved by practice,
  studying and feedback
• Leadership is not a position
• Leadership isnt easy

4
Facts About Councils

• Nothing meaningful and/or lasting is achieved by
  one single person
• Councils are mission-driven, organic, emotional
  and complicated
• People connected to mission-driven group arrive
  with their own personal agenda

5
Facts About Councils

• Council work is personal very personal
• Leadership can make or break a Council
• Council work is important it really matters

6
Setting Clear Standards

• Do you remember this croquet match? Flamingos
  were mallets, hedgehogs were balls, card soldiers
  were wickets. What was most frustrating to Alice?

7
Setting Clear Standards

• Standards are defined by values and goals.
• Leaders must be able to effectively communicate
  standards.
• Without standards, there is nothing to hold a
  group together.
• Goals are useless without objectives.
• We all need a roadmap, otherwise we have to make
  lots of pit stops during our journey.

8
Expecting the Best

• What do you think is in this box?

9
Expecting the Best

• Expectations must be high for self and others
• Expectations provide the framework in which
  people want to fit
• Expectations shape our own behaviors
• Expectations communicate a self-fulfilling
  prophecy for people and organizations
• Fact High expectations lead to High performance

10
We Live In a Busy World
11
Paying Attention

• Lead actually stems from an Old English word and
  means to go travel or guide
• Leaders must be on the move and connecting
• Leaders must be purposeful in their movement and
  pay attention to the realities of the group or
  organization
• Leaders who watch increase accountability
• Leaders listen with their eyes and heart

12
When Were You a Winner?
13
Personalizing Recognition

• One-size fits all recognition isnt enough
• Leaders know what motivates people individually
• Variety is the spice of lifeand recognition
• Reward desired behaviors immediately
• It is your job to praise, coach and recognize
  success
• Be thoughtful, because people remember the effort

14
Stories Are Inspiring
15
Telling the Story

• Stories communicate our history, the lessons we
  learned and success
• Stories are meant to be told they connect us
• Leaders use stories to teach, inspire and to
  spark action
• Stories make things memorable and give moments
  life

16
Why Would Anyone Want to Do This?
17
Celebrating Together

• Celebration establishes a sense of community
• Celebrations should always have purpose
  recognition, honor achievement, develop
  relationships
• Celebrations should be scheduled, formalized,
  announced
• Leaders should show passion and compassion during
  celebrations
• Be A Cheerleader it works!
• Fun is a MUST

18
What is so special about those guys anyway?
19
Setting the Example

• Leaders must LIVE the values of an organization
• If you cant LIVE it, then you cant lead it
• Make it Sincere--- It comes from the heart
• Leadership by example inspires us
• Inspect what you expect
• There is nothing ordinary about extraordinary
  Leaders

20
References

• Kouzes, J., Posner, B. (2003). Encourage the
  heart A leader's guide to rewarding and
  recognizing others. San Francisco Jossey Bass.
  ISBN 0787964638.
• Maxwell, J. (2004). Winning with people. TN
  Nelson. ISBN 0785260897.
• Yokoyama, J., Michelli, J. (2004). When fish
  fly Lessons for creating a vital and energized
  workplace. NY Hyperion. ISBN 1401300618.