Department of Veterans Affairs Insurance Service

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Department of Veterans AffairsInsurance Service
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Department of Veterans Affairs
Secretary
Office of Information Technology (OIT)
Veterans Health Administration
National Cemetery Administration
Veterans Benefits Administration
Compensation and Pension Service
Education Service
Development
Loan Guaranty Service
Operations and Infrastructure
Vocational Rehabilitation Employment Service
Insurance Service
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Department of Veterans Affairs with Focus on
Insurance
Secretary
Office of Information Technology (OIT)
Veterans Health Administration
National Cemetery Administration
Veterans Benefits Administration
Compensation and Pension Service
Education Service
Development
Loan Guaranty Service
Operations and Infrastructure
Vocational Rehabilitation Employment Service
Insurance Service
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The Philadelphia Regional Office Insurance
Center (VAROIC)

• Houses the following
• Insurance Center Policyholders Services, Claims
  Processing, Internal Controls, Program Management
  Staff
• Regional Office - Veterans Service Center,
  Pension Center, etc. (Not part of this
  presentation.)
• Systems Development Center (SDC) Programmers
  analysts providing software support for the
  Insurance program (OIT Development)
• Information Technology Center (ITC) Data
  operations center (hardware, etc.) supporting the
  Insurance program (OIT Operations
  Infrastructure)

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VAROIC, SDC ITC
VBA VAROIC, Philadelphia ---------- Director,
Tom Lastowka
OIT Operations/Infrastsructure Information
Technology Center (ITC) Director, Carol
Winter --------------------- Shift Manager for
daytime and evening phone calls
OIT Development Systems Development
Center Director, Tom Buffington ------------------
- Systems Development Staff Chief, Kathy Barrett
Assistant Director for Insurance, Joe McCann
Policyholder Services Division
Insurance Claims Division
Internal Controls Staff (Audit)
Program Management Staff -------------------------
------- POC for Treasury - Bob Sacchetti
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VAROIC, SDC ITC
Information Technology Center (ITC) Director,
Carol Winter --------------------- Shift Manager
for daytime and evening phone calls
215-381-3112/3005
Systems Development Center Director, Tom
Buffington ------------------- Systems
Development Staff Chief, Kathy Barrett
215-842-2000, ext. 4326
Insurance Center
Assistant Director for Insurance, Joe McCann
Policyholder Services Division
Insurance Claims Division
Internal Controls Staff (Audit)
Points of contact for Treasury
Program Management Staff -------------------------
------- POC for Treasury - Bob Sacchetti 215-842-2
000, ext. 4271
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How These Organizations Work Together
The Philadelphia ITC maintains the Insurance
computer system (hardware) which house and
processes all Insurance Records (both inforce
awards). Most payments are automatically
generated by the computer system. Examples
include annual cash dividend payments monthly
award payments. All Insurance payment files are
transmitted to the Treasury from this facility.
U. S. Treasury
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How These Organizations Work Together
The Philadelphia ITC maintains the Insurance
computer system (hardware) which house and
processes all Insurance Records (both inforce
awards). Most payments are automatically
generated by the computer system. Examples
include annual cash dividend payments monthly
award payments. All Insurance payment files are
transmitted to the Treasury from this facility.
U. S. Treasury
The Insurance Center
The Policyholders Services Claims Divisions
initiate clerical payments. Examples include
death claim payments, loan cash surrenders.
The Internal Controls Staff reviews (audits) all
clerically Initiated payments before they are
processed in the computer system (by the ITC).
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How These Organizations Work Together
The Philadelphia ITC maintains the Insurance
computer system (hardware) which house and
processes all Insurance Records (both inforce
awards). Most payments are automatically
generated by the computer system. Examples
include annual cash dividend payments monthly
award payments. All Insurance payment files are
transmitted to the Treasury from this facility.
U. S. Treasury
The Insurance Center
The Policyholders Services Claims Divisions
initiate clerical payments. Examples include
death claim payments, loan cash surrenders.
The Systems Development Center maintains all
computer (software) programs. These programs
process update Insurance records
daily. Problem resolution on Insurance software
is performed here. This includes fixing problems
that may occur with payment files. New software
processes are developed here.
The Internal Controls Staff reviews (audits) all
clerically Initiated payments before they are
processed in the computer system (by the ITC).
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How These Organizations Work Together
The Insurance Center
The Philadelphia ITC maintains the Insurance
computer system (hardware) which house and
processes all Insurance Records (both inforce
awards). Most payments are automatically
generated by the computer system. Examples
include annual cash dividend payments monthly
award payments. All Insurance payment files are
transmitted to the Treasury from this facility.
The Policyholders Services Claims Divisions
initiate clerical payments. Examples include
death claim payments, loan cash surrenders.
U. S. Treasury
The Internal Controls Staff reviews (audits) all
clerically Initiated payments before they are
processed in the computer system (by the ITC).
The Systems Development Center maintains all
computer (software) programs. These programs
process update Insurance records
daily. Problem resolution on Insurance software
is performed here. This includes fixing problems
that may occur with payment files. New software
processes are developed here.
Within Insurance Program Management, the Policy
Procedures Staff works with the SDC and the
Insurance Operations divisions to install new
applications and to assist with fixing software
problems. They also serve as contact point for
other agencies like Treasury when developing new
applications (e.g. combo print, direct
deposit).